Error ID#

FEAT #UI Control/Field

User Story

ER1

First Name

US52

ER2

Last Name

US52

ER3

Suffix

US52

ER4

Date of Birth

US52

ER5
ER6

Phone Number
Email Address

US52
US52

ER7
ER8

Same as above
Current Password

US52
US52

ER9
ER10
ER11
ER12

New Password
Phone Number
Country
Address Line 1

US41
US1927

ER13

Address Line 2

ER14
ER15

Zip
City

ER16
ER17
ER18
ER19

State
Shipping Contact Phone
N/A
N/A
Guest not over 13 years old

ER20

Address already registered

ER21

I am not a robot

ER22
ER23

T&Cs + Privacy

ER24

Password

F279

N/A

ER25

Sign In Invalid

ER26
ER27

Missing Entry
Exceeded Logins

ER28

Try Again

ER29

Unsaved Changes

ER30

Exceeded Age

ER31

Email Not Found

ER32

Exceeded US Zip Max Chars

ER33
ER 34

Exceeded Non-US Phone Max Chars

Credit Card Invalid

ER35

Credit Card Not Authorized

ER36

Ccexp date wrong

ER37

CCV code incorrect

ER38

Florida tickes but not a Florida zip

ER39

Max # of tickets

ER40

Exceeded Non-US Country Zip Max chars

ER41
ER42

Exceeded US Phone Max Chars

Credit Card Error

ER43

Check Box Error

ER44

Unregisterd Guest/ Can't Unsubscribe

ER45

Mailbox Disabled

ER46

Mailbox Non Existent

ER47

Mailbox Fulll

ER48

Invalid Email (syntax failure)

ER49

Unreachable

ER50

Quantity Unavailable

ER51

8 consecutive characters are invalid

ER52
ER53

Max days
Item no longer available

ER54

Incorrect characters/ International Zip

ER55

Item no longer available

ER56

Shipping method does not match the address entered

ER57

Item no longer available

ER58

Florida/Georgia tickes but not a Florida or

Georgia zip

Step/Scemario
Invalid Field Entry
Invalid Field Entry
Invalid Field Entry

Invalid Field Entry

Invalid Field Entry

Invalid Address Format/Field Entry
Same as above
Password does not match
Invalid Password Format
Opt-In Text No Phone #
N/A
Invalid Field Entry

Invalid Field Entry

Invalid Field Entry

Invalid Field Entry

Invalid Field Entry

Invalid Field Entry
Guest Delete's ALL Addresses
N/A
Guest not over 13 years old
Address already registered
Box unchecked at submit
Box unchecked at submit
Repeat Last Password
Invalid Password

Sign In Invalid
Missing Entry
Exceeded Logins
Try Again

Unsaved Changes
Age Limit Exceeded
Email Not Found
Exceeded US Zip Max Chars
Exceeded Non-US Phone Max Chars
Credit Card Invalid
Credit Card Not Authorized
Ccexp date wrong
CCV code incorrect
Florida tickes but not a Florida zip
Max # of tickets

Exceeded Non-US Country Zip Max chars

Exceeded US Phone Max Chars
Credit Card Error

Check Box Error

Unregisterd Guest/ Can't Unsubscribe

Mailbox Disabled
Mailbox Non Existent
Mailbox Fulll
Invalid Email (syntax failure)
Unreachable
Quantity Unavailable
8 consecutive characters are invalid

Max days
Item no longer available

Incorrect characters/ International Zip

Item no longer available

Shipping method does not match the address

Item no longer available

Florida/Georgia tickes but not a Florida or

Georgia zip

(Proposed) Error Message

Sorry, this field contains invalid characters. Please make sure you havent used any
of these: ! # $ % & * + / = ? ^ _ ` { | } ~ .
Sorry, this field contains invalid characters. Please make sure you havent used any
of these: ! # $ % & * + / = ? ^ _ ` { | } ~ .
Sorry, this field contains invalid characters. Please make sure you havent used any
of these: ! # $ % & * + / = ? ^ _ { | } ~ [ ] ; .
Please enter a valid date of birth using the format MM/DD/YYYY.
Sorry, only numbers are allowed in this field.
Please use a valid email address in the following format: Name@Domain.com.

Same as above
Sorry, this entry doesnt match your current password. Please try again.
Please make sure your password has at least 8 characters.

A phone number is required for text communications.

N/A
Sorry, this field contains invalid characters. Please make sure you havent used any
of these: ! # $ % & * + / = ? ^ _ { | } ~ [ ] ; .
Sorry, this field contains invalid characters. Please make sure you havent used any
of these: ! # $ % & * + / = ? ^ _ { | } ~ [ ] ; .
Sorry, only numbers are allowed in this field.
Sorry, this field contains invalid characters. Please make sure you havent used any
of these: ! # $ % & * + / = ? ^ _ { | } ~ [ ] ; .
Please make sure to choose a state from the drop down menu.
Sorry, only numbers are allowed in this field.

You must have at least one address on file

N/A
You do not meet the minimum age requirement for us to store your
information.
This email address is already registered. Please enter an unregistered email
to create a new account.
For your protection we must confirm that you are not a robot. Please check the box
above to confirm.
Please check the box to accept terms and conditions.

You cannot reuse your last password. Please enter a new password.
Your entry does not match our records. Please try again.

It looks like your password or login is invalid. Please enter a valid login or password.

Sorry an entry is required for this field.

Sorry, youve exceeded our allowed number of login attempts. Please call
guest services at 1-XXX-XXX-XXXX.
Sorry, youve exceeded our allowed number of login attempts. Please reset
your password or wait 10 minutes and try again.
Please make sure to update your changes, or they will be discarded.
You must be under 130 years of age to create an account
Sorry, the email you entered was not found. Please try again or create a new
account
Please enter a minimum of 5 but no more than 9 numbers in this field.
Sorry, Please enter 15 numbers or less for this field.
Sorry, that credit card number is invalid. Please enter another number.
Sorry, your card can not be authorized to complete your order. Please enter
another number or try a new card.
Your credit card's expiration date is incorrect. Please make sure the date is
for the current month or after.
The security code you entered is incorrect. Please check the code and try
again.
You must have a Florida resident billing address in order to make this state
resident purchase.
Sorry, you can only purchase X number of this item in one transaction.
Please complete another order to make additional purchases.
Sorry, please enter 12 characters or less for this field.
Sorry, this field requires a 10 digit number.
Sorry, we are unable to process your card at this time. Please try again or try
another card. If the problem continues please contact guest services at 407224-4233.
Please check the box to receive news and special offers from Universal
Orlando Resort.

Sorry, because your email address is not on file, we can not unsubscribe you
at this time. Please verify your address.
This mailbox appears to be disabled. Please verify your address and edit
appropriately.
This mailbox does not exist. Please verify your address and try again.
This mailbox appears to be full. If youd like to send to a different email,
please enter it and resubmit.
The email you entered is not in an acceptable format. Did you mean to type
one of these?
Sorry, emails cannot be delivered to this address. Please verify your address
and try again.
Sorry, the quantity you requested for this item is not available. Please
choose another quantity option.
Sorry, all repeating characters are not permitted to create a valid password.
Please try another character combination.
Sorry, you have selected the maximum number of days.
Sorry, the following item is no longer available. Please make another choice,
or remove this item from your cart.

Sorry, this field contains invalid characters. Please make sure you are using
only letters, numbers, spaces or dashes in this field.
Some items in your cart are no longer available or have changed in price
Sorry, the address you entered is invalid for the shipping method selected.
Please double check the shipping method or reenter the address
The item you have selected is no longer available. Please choose another
quantity, date, or time and try again.
You must have a Florida or Georgia resident billing address in order to make
this state resident purchase.

Error ID#

FEAT #

UI Control/Field

S1

Log Off

S2

Create Account

S3

Forgot Password

S4

Forgot Password

S5

Interests

S6

Update Personal Contact Information

S7

Update Personal Contact Information

S8

Update Personal Contact Information

S9

Update Shipping

S10

Update Shipping

S11

Unregistered Guest

S12

Signed Up

User Story

Step/Scemario
User signs out of an account
User creates an account
User forgets password and has
a link sent to their email
address
User clicks on reset email link
and creates a new password
User changes their interests
(slider bars)
Name or DOB is updated
Update phone number or
email
Update password
A new address is added
A shipping address is deleted
Unregistered Guest

Signed Up

(Proposed) Error Message

qat0412@gmail.com has been logged out.
Your guest ID has been created.
Please check your email account for a link to create a new password.

Your password has been updated.

Your interests have been successfully updated.

Your information has been successfully updated.
Your information has been successfully updated.
Your password has been successfully updated.
Your information has been successfully updated.
Your shipping address has been deleted.

Your email address has been successfully unsubscribed. It may take up

to 10 days for email communication to cease.
You have sucessfully signed up.

Notes

Error
ID#
W1

FEAT
#

UI Control/Field

User Story
The Express Passes selected do
not match the park access of
the tickets in your cart. Verify
your number of parks selection.

W2

The number Express Pass days

selected is greater than the
number of days for your park
ticket. Verify the number of
Express Pass days desired.

W3

The number of guests selected

for Express Pass is greater than
the number guest tickets you
selected. Verify the number of
guests selection.

W4

The date selected for your

Express Pass does not match
the date you selected for your
park ticket. Express Passes are
only valid on the date selected.

W5

User gets to the cart page and

prices have changed on the
items in their cart, we want a
generic items have been
updated message

Step/Scemario
The number of parks selected for Express
Passes does not match the park behavior of
the tickets in the cart. Note # of parks of
Express Passes is not the same as # of parks
for tickets! # of parks for Express is a
combination of Park Tickets and Park To Park
or Single park
Number of days selected on the calendar for
Express Pass is greater than the number of
days of the ticket (less is fineyou might not
want an EP every day)
Qty of UEP passes is greater than the number
of tickets. UEP is by guest. Tickets are by
adult/child. So if I buy 2 adult and 2 child
tickets, I need no greater than 4 Express
Passes.
If the park tickets are one day date based
tickets, the Express Pass should generally be
for the same day.

(Proposed) Error Message

Your Universal Express Pass choice does not
correspond to the park tickets you currently have.
Please verify the parks associated with your
tickets.

You currently have more Universal Express Pass

days selected than park ticket days. Please verify
the number of Universal Express Pass days you
prefer.
The number of guests selected for your Universal
Express Pass exceeds the number of park tickets
you currently have. Please verify your guest
number.
The date youve selected for your Universal
Express Pass does not match your park ticket
date. Please note Universal Express Passes are
only valid on selected dates.

Your cart has been updated to reflect current

product details.