MOB240

Managing Mobile Devices in the Enterprise

James Naftel, Staff Product Manager, Afaria
Month 00, 2011

Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.

2011 SAP AG. All rights reserved.

Agenda
Driving Factors for Mobile Device Management
Trends
Vision

Managing Devices
Best Practices
How Afaria Manages Devices
iOS and Android

Customers and Analysts

References
Analysts

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Driving Factors for Mobile

Device Management

Mobility Evolution
Mobility has dramatically changed over the past 5-7 years

Wireless access is available everywhere and

workers are increasingly mobile
Enterprises are embracing mobility as critical to
business success
Mobile device landscape is rapidly changing
Enterprises are looking for ways to leverage their
current investments
Moving beyond field service and task worker

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Key Trends

Consumerization of IT

Integrated solutions

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Cloud

Enterprise apps

Developer

A Day
thethe
life of
a Sales
Dayinin
Life
of aPerson
Mobile

Viewing todays
activities

Call Customer to
reschedule meetings

Worker

Read emails and

notifications

View opportunities

View map and visit

customer
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Make personal calls

Preparation for
revenue status
meeting
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Planned SAP Mobility Platform

ONE mobility platform

Reusable libraries
SDK on OData+

Afaria

SDK* on MBO**

MBO

OData

Sybase Unwired Platform 2.x

Other connector
technologies

Web service
JDBC
Rest

Data consolidation
and distribution

Notifications and
subscriptions

BAPI
Wrapper
(Suite)

Onboarding,
monitoring
lifecycle, and
administration

OData
connector

Sybase development
tools and lifecycle

Apps (native, container, player)

OData
OData/SAP: data provider
(such as SAP NetWeaver Gateway)

Third-party services

Back ends running SAP software

SAP Business Suite

SAP Business ByDesign

SAP BusinessObjects solutions

+Open Data Protocol

*Software development kit ** Mobile business object
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied,
including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

2011 SAP AG. All rights reserved.

Managing Devices

Mobility Management
Best Practices

Be prepared to
support numerous
mobile devices

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Plan ahead

Establish
guidelines

Leverage
technology

Ensure proper
security and
encryption

Plan transparency

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Successful Mobile Deployments

There are three key areas that need to be managed to have successful mobile deployments

Security

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Applications

Devices

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What Is Afaria?

Afaria allows IT administrators

to centrally MANAGE, SECURE
and DEPLOY mobile data,
applications and devices

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Devices
Supported
Support Diverse
Mobile Environments
Android

Task Worker

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BlackBerry

Personally
Owned

Windows

Information
Worker

iOS

Windows Mobile

Symbian

Corporate
Owned

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Managing
Securing
Managing
andand
Securing
The
mobile
device Life
lifecycle
the
Device
Cycle
Manage
Assign group membership and policies
Configuring device for connectivity

OTA delivery of management client

Initial application deployment

Secure
Establish security policies
Initialize power-on password
Install and encrypt data on device
Install & configure AV, firewall,
port/peripheral controls

2011 SAP AG. All rights reserved.

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Managing
Securing
Managing
andand
Securing
The
mobile
device Life
lifecycle
the
Device
Cycle

Manage
Track asset data
Update / repair software

Monitoring & self-healing

Maintain / modify device & app configuration
Distribute & update LOB data & files
Software license usage and tracking
Scheduled and automate activities
Remote control of devices

Secure
Back-up device data
Apply patch and security updates
Enforce security policies
Monitor / track security violations /threats
Compliance activity logging
2011 SAP AG. All rights reserved.

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Managing
Securing
Managing
andand
Securing
The
mobile
device Life
lifecycle
the
Device
Cycle

Manage
Reprovision / reimage device
Replacement device-same user

Repurposed device

Redeploy software assets

Restore data (after device kill)

Secure
Disable lost / stolen device
Remote kill / lock
Access violation lock
Data fading

Disable device, network, application access

2011 SAP AG. All rights reserved.

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Enterprise App Deployment

Deliver enterprise in-house apps OTA, providing distribution control

and reliable delivery

Allow users to download both enterprise and suggested apps through

Afaria client portal on the device

Provide security for IT while maintaining user independence

Enterprise apps can be managed separately from user applications

Ability to revoke application usage remotely

Allow authorized apps to be assigned by user groups

Enable tracking and reporting of enterprise package installation

2011 SAP AG. All rights reserved.

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Afaria for iOS and Android

Security

Asset
Tracking

Afaria

Security

Corporate
Data
Separation

Asset
Tracking

Afaria

for
iOS

Enterprise
App
Deployment

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Corporate
Data
Separation

for
Android

Advanced
Policy
Management

Enterprise
App
Deployment

Advanced
Policy
Management

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Afaria for Android

Basic device management capabilities
for Android 2.x and 3.x devices
Secure enterprise email
NitroDesk TouchDown configured using Afaria
Afaria Advanced Enterprise Security (AES) for Android
Deep device management available for Samsung
and Motorola devices

2011 SAP AG. All rights reserved.

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Architecture
Highly Scalable, Multi-tenant

Windows
Firewall

Firewall

DBA repository
file systems

iPhone
iPad

Directories and
databases

Android
Windows Mobile

Afaria server(s)
IIS server

BlackBerry
Symbian
OMA/DM

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TCP/IP
HTTP
SSL

Reverse proxy
ISA/Apache or
IAS relay server

Administrative
console browser

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Logical Architecture
Server and Web
Management Console

Devices

Logging
Database

Optional Components
SMS
Certificate
Services

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User
Access Control

SMS
Gateway

Relay Server/
Reverse Proxy

Directory
Services

Deployment
Services

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Customers and Analyst

Afaria
Achieve positive ROI today
Cox Communications saves approximately $500,000 per year
by reducing downtime and IT man hours required to manage remote devices
BNSF Railway Company saves
work order management system

$7,500 per day on data entry labor costs with a mobile

Delta Air Lines is saving each of their field engineers

30-60 minutes each day with a mobility solution powered
by Sybase iAnywhere
Pepsi Bottling Group saves

$7 million per year

Otis Elevator enjoys a more than 200%

improvement in field efficiency

using wireless field service application

ROI, a decrease in non-productive travel time and an

Tennant improves field service technician productivity, increases first time fixed rate, and
reduces billing cycles from 10-12 days to 1-2 days
2011 SAP AG. All rights reserved.

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Industry Recognition

IDC recognized Sybase as

the leader in mobile
device management.

Sybase holds the #1

position for the ninth
consecutive year in this
market at 19.7%.

Sybase recognized in the

Leaders Circle for Mobile
Device Management
Solutions for strong
strategy and product
offering.

Source: IDC, Worldwide Mobile Device Management

Enterprise 2010-2014 Forecast 2009 Vendor
Shares Report, Doc # 224437, August 2010

2011 SAP AG. All rights reserved.

Sybase recognized in the

Leaders Quadrant for
Gartners Magic Quadrant
for Mobile Device
Management.

Source: The Forrester Wave As of April 2009

Source: Gartner, 04-2011 As of April 2011

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Further Information
SAP Public Web:
SAP Developer Network (SDN): http://www.sdn.sap.com/irj/sdn/mobile
SUP Product page: www.sybase.com/products/mobileenterprise/sybaseunwiredplatform
SAP Mobile Newsroom (BOC): http://mobility.news-sap.com/

Related SAP Education and Certification Opportunities

http://www.sap.com/education/

Related Workshops/Lectures at SAP TechEd 2011

All the MOB sessions

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Thank You!
Contact information:

James C. Naftel
Staff Product Manager, Afaria
James.naftel@sybase.com

 2011 SAP AG. All rights reserved.

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