GUJARAT TECHNOLOGICAL UNIVERSITY

Chandkheda, Ahmedabad
Affiliated

Shankersinh Vaghela Bapu Institute of Technology

A
Project Report
On

(MODEL TO REDUCE THE QUEUE SYSTEM IN

GOVERNMENT OFFICE)
Under subject of

DESIGN ENGINEERING I
B. E. II-Year, Semester III
Information Technology
Submitted by:
Group:
Sr. No.
1
2
3

Enrollment No.
150750116047
150750116054
150750116060

Name of Student
Deepak Pradhan
Raghvendra Singh
Rohan Yadav

Prof. Arth Raval

Prof. Tushar Trambadiya
Prof. Sanjay Patel

Faculty Guides

Prof. Chintan Shah

Head of the Department
Academic year
2016-17
i

SHANKERSINH VAGHELA BAPU INSTITUTE

OF TECHNOLOGY, VASAN, GANDHINAGAR
BAPU GUJARAT KNOWLEDGE VILLAGE
INFORMATION TECHNOLOGY DEPARTMENT

CERTIFICATE
This is to certify that Mr. Pradhan Deepak of B.E. Semester 3rd I.T. class Enrolment
No.150750116047 have satisfactorily completed his Design Engineering report under the
subject Design Engineering-I Semester- III on ____________ during the academic year
2016-17.

Date of Submission: ________________

Faculty Guide
Prof. Arth Raval

Faculty Guide
Prof. Sanjay Patel

Faculty Guide
Prof. Tushar Trambadiya

Sign of HOD
Prof. Chintan Shah

ii

SHANKERSINH VAGHELA BAPU INSTITUTE

OF TECHNOLOGY, VASAN, GANDHINAGAR
BAPU GUJARAT KNOWLEDGE VILLAGE
INFORMATION TECHNOLOGY DEPARTMENT

CERTIFICATE
This is to certify that Mr. Rohan Yadav of B.E. Semester 3rd I.T. class Enrolment
No.1507501160 have satisfactorily completed his Design Engineering report under the
subject Design Engineering-I Semester- III on ____________ during the academic year
2016-17.

Date of Submission: ________________

Faculty Guide
Prof. Arth Raval

Faculty Guide
Prof. Sanjay Patel

Faculty Guide
Prof. Tushar Trambadiya

Sign of HOD
Prof. Chintan Shah

iii

SHANKERSINH VAGHELA BAPU INSTITUTE

OF TECHNOLOGY, VASAN, GANDHINAGAR
BAPU GUJARAT KNOWLEDGE VILLAGE
INFORMATION TECHNOLOGY DEPARTMENT

CERTIFICATE
This is to certify that Mr Raghvendra Singh of B.E. Semester 3rd I.T. class Enrolment
No.150750116054 have satisfactorily completed his Design Engineering report under the
subject Design Engineering-I Semester- III on ____________ during the academic year
2016-17.

Date of Submission: ________________

Faculty Guide
Prof. Arth Raval

Faculty Guide
Prof. Sanjay Patel

Faculty Guide
Prof. Tushar Trambadiya

Sign of HOD
Prof. Chintan Shah

iv

TABLE OF CONTENTS
Title Page

Certificate

III

Table of Contents

List of Figures

CHAPTER 1 INTRODUCTION

1.1

Activity Canvas

1.2

Empathy Canvas

1.3

Interaction Canvas

1.4

Object Canvas

1.5

User Canvas

1.6

Mind Map

CHAPTER 2 AEIOU & EMPATHY MAPPING

2.1

Domain selection

2.2

AEIOU Sheet and its Summary

2.3

Snapshot of AEIOU Summary

10

2.4

Selected Users and its Stakeholder

12

2.5

Activities of User and its Stakeholder

12

2.6

Story Telling

13

2.7

Snapshot of Empathy Mapping

14

CHAPTER 3 IDETAION CANVAS

15

3.1

Explanation of People and their Activities

15

3.2

Understanding about Situation

16

3.3

Relevant and Irrelevant prop

16

3.4

Snapshot of Ideation Canvass

18

CHAPTER 4 PRODUCT DEVELOPMENT CANVAS

19

4.1

Description of Final Problem Statement

19

4.2

Description of Problem Solution

19

4.3

Explanation of Product Component, Function and Feature

19

4.4

Discussion on Product Experience

20

4.5

Customers Revalidation

20

4.6

Discussion of Reject, Redesign and Retain Production

21

4.7

Snapshot of Production Canvas

22

vi

FIGURE INDEX
Fig. No

Figure Name

Page No.

Fig 1

Activity Canvas

09

Fig 2

Environment Canvas

09

Fig 3

Interaction Canvas

10

Fig 4

Object Canvas

10

Fig 5

User Canvas

11

Fig 6

Mind Map

04

Fig 7

Empathy Canvas

14

Fig 8

Ideation Canvas

18

Fig 9

Product Development Canvas

22

vii