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HEENT History Taking
HEENT History Taking
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It is acceptable to paraphrase what the patient says. Some history takers prefer to quote the
patient and enclose the patient's words in quotation marks.
Good rapport with the patient is important. Be organized in your questioning, but don't ask
questions robotically. Nobody is going to want to talk to you if you charge into the room, bury
your head in the chart, and fire off twenty questions. Smile! Talk about how lousy the weather
has been. Look at the patient. Listen to what he has to say before you write anything down.
The patient does not have to talk to you. It is the patient's right to only talk to the physician if
desired. If the patient is too chatty, be interested in the conversation, but take opportunities to rere-direct the interview back to the history.
A person in the exam room with the patient may have valuable information regarding the patient's
history, especially if the patient is a child or a person with a mental disability. However, CC and
HPI information directly from the patient must be separated from information obtained from
another person. For example, information from a child's mother can be identified by writing "The
mother states that ...".
History of Present Illness (HPI)
Getting a history of the present illness means getting more details about the chief complaint. Your
are trying to "qualify" and "quantify". Think of yourself as a detective. You are trying to pinpoint
the problem so that the doctor can efficiently arrive at a diagnosis and a plan of action. The eight
the problem so that the doctor can efficiently arrive at a diagnosis and a plan of action. The eight
elements of the HPI and some samples are as follows. How many of them are used depends
upon the nature and complexity of the problem.
Location: Where is the problem located? Right eye, or left eye? What part of the eye or vision?
Quality: Is the pain sharp or dull? Is the blind spot large or small?
Severity: Is the blind spot blacked out, or can she see through it? Is the pain unbearable or mild?
Duration: Did the decrease in vision come suddenly or gradually? When did the pain start?
Timing: Is the pain constant or intermittent? Is the vision blurry all the time, or during a certain
time of day?
Context: What were you doing when the foreign body sensation started?
Modifying factors: Have you done anything to treat the problem? Did the treatment help? Does
anything make the symptoms better or worse?
Associated signs and symptoms: Do you see floaters as well as light flashes?
You sometimes see the HPI elements listed in terms of the anagram "COLDER", as follows:
Character - this would include the "quality", "severity", "context", and "associated signs and
symptoms" elements listed above
Onset - this would be included in the "timing" element listed above
Location- this would match the "location" element listed above
Duration - this would match the "duration" element listed above
Exacerbation - this would be in include the "modifying factors" element listed above
Relief - this would be included in the "modifying factors" element listed above
Although the "COLDER" list may be easier to remember, I think the other list does a better job
of guiding you through the pertinent elements of the history.
Start with general questions and then get more specific. Don't ask more than one question at a
time, such as, "Is your eye red and irritated?" Give the patient time to answer but politely guide
her back to the subject if she goes off on a tangent.
The history for a patient with decreased vision might go something like this:
Tech: Hello Mrs. Jones, my name is Pat and my job is to get some information and measurements
before the doctor sees you. What brings you in to see Dr. Cash today? (general question)
Pt.: Why, I've known Seymour for years. I was his first grade teacher, you know.
Tech: Wow! That's interesting Mrs. Jones. You don't look old enough to be his first grade
teacher! Are you having any problems with your vision? (get back on the subject)
Pt.: I can't see!
Tech: Are you having trouble with one eye or both eyes? (location)
Pt.: Just my right eye. I can't see the newspaper, and the faces on TV are distorted.
Tech: When did you first notice a problem? (duration)
Pt.: Last Saturday I noticed I couldn't see with my right eye.
The questions that you ask don't always fit neatly into one of the element categories. The
elements are guidelines, and all elements won't necessarily be needed in all histories.
When recording the history, it is not necessary or desirable (in the interest of time) to record
everything the patient says. You will need to be a good editor, recording only what is pertinent to
good coding and good patient care. Use standard abbreviations to save time and space. A record
of Mrs. Jones history might look something like this:
CC: "I can't see."
HPI: Pt c/o VA + central distortion OD x 5D. No change over time. Noticed when covered OS.
Dr. Smith dx'd AMD and referred.
Some follow-up visits are covered by a global time period and you don't have to be so particular
about the history. For instance, follow-up visits relating to cataract surgery within a three month
period are considered by Medicare to be part of surgical care and cannot be charged for. Even
though "no complaints" or "doing well" is acceptable in these situations, this is not a license to be
sloppy. Your ophthalmologist would still appreciate a pertinent history if the patient is having
problems.
The most complete ROS involves asking symptom related questions. Instead of asking "do you
have any cardiovascular problems", you would ask a series of questions such as "do you have an
irregular heart beat" and "have you had any chest pain." ROS is commonly confused with PMH
(Past Medical History). ROS is only symptom related, not diagnosis related. For example, diseases
such as hypertension and diabetes are listed in the Medical History, not in the Review of Systems.
Symptoms, such as dizziness and headaches, are listed in the Review of Systems. Think of the
"S" in ROS as meaning "symptoms" instead of "systems".
Some common systems groupings are as follows, with some common questions:
Many offices have a detailed form that the patient completes in the waiting room, thus saving
"chair time". The doctor, the technician, or both, should initial and date the form indicating that it
was reviewed.
When competing a form or asking questions, remember that an answer must be recorded,
otherwise the question was not asked. In other words, a negative response must be recorded as
"no", or "none", it cannot be left blank. In the same vein, remember that everything that is done to
the patient must be recorded in the chart, otherwise it did not happen as far as a Medicare or
insurance company chart reviewer is concerned.
Medications
The Past Medical History includes a list of current medications, the dosage, and the frequency.
Some offices send the patient a reminder card of their appointment time and include a note to
bring an up-to-date list of their medications. This list can be inserted directly into the chart (or
photocopied). If you do this, you should check off each medication as you verify the information,
and date and initial the sheet indicating that the information was reviewed.
The eye doctor will be particularly interested in knowing any blood thinning medications the patient
may be taking. These medications can increase the tendency of the eye to bleed in disease
processes and during surgery.
Don't overlook medications that the patient may have stopped taking some time ago. The fact that
a patient had used Plaquenil for five years and stopped taking it 4 months ago is a significant
piece of history.
Don't forget about over-the-counter mediations and vitamins. The doctor will want to know what
vitamins the AMD patient is already taking before giving the OK for Ocuvits.
It is a good idea to record eye medications separately from other medications, so that they don't
It is a good idea to record eye medications separately from other medications, so that they don't
get lost in the shuffle. You need to record the strength, the dose schedule, and the last time that
a glaucoma medication was used.
It is also helpful to ask if the patient has been able to use the medication as scheduled. This is
called "compliance". Non-compliance is a big problem in the world of medicine. If a medication is
ineffective, the doctor wants to know if the patient is actually using the medication as prescribed.
Drug Allergies
It is always important that this list be up-to-date and in a conspicuous location on the chart. This
note should include the patient's reaction to the drug. It does make a difference if a patient
simply had itching following a fluorescein angiogram, or if the patient went into anaphylactic shock.
An allergic reaction and an adverse reaction are not necessarily the same. A person can have an
adverse reaction without having an allergic reaction. An allergic reaction is potentially more
dangerous than a non-allergic, adverse reaction. An example of a non-allergic, adverse reaction
would be nausea following the injection of fluorescein dye. The nausea is unpleasant, but the
patient will not die from it. The patient who experiences itching, hives, and a constricted airway is
experiencing a potentially life threatening allergic reaction.
Family History
With respect to ophthalmology, it is particularly important to ask about glaucoma, macular
degeneration, retinal tears or detachment, strabismus, amblyopia, hypertension, and diabetes. Some
professionals don't bother to ask about cataracts because almost everyone gets them if they live
long enough. However, it may be useful to know about relatives who developed cataracts at a
young age.
Social History
These are potentially the most awkward subjects to ask about. Instead of asking about smoking,
drinking, and crack use, you might ask about tobacco products, alcohol consumption, and recreational
drugs. You should record how many cigarettes are smoked daily and for how many years, and
also record how many drinks are consumed daily.
The patient's occupation and hobbies are important with respect to their visual requirements. Many
times their complaints are centered around the demands of their job or hobby.
Pertinent Questions
Some of the questions that you ask are determined by what kind of problem the patient has.
Some of the questions that you ask are determined by what kind of problem the patient has.
There are "pertinent questions" that are specific questions to ask in regard to symptoms or type
of exam. Pertinent questions are questions that the ophthalmologist is going to want answers to,
and the doctor will have to ask them if you do not. These questions may speed the examination
process by pointing in a particular direction, or they may help the doctor arrive at a diagnosis. The
common diseases in each subspecialty each have their own set of pertinent questions. These are
learned from experience and a knowledge of ocular diseases, and/or they can be learned from a
"cookbook" of questions to ask for specific chief complaints.
Take the example of the patient complaining of floaters. Although floaters are often the benign
occurrence of small opacities in the vitreous gel, floaters can be specks of blood in the vitreous
secondary to the the vitreous tugging on the retina, possibly causing a retinal tear and potentially a
retinal detachment. Vitreo-retinal traction is often accompanied by light flashes in the vision. If a
tear has progressed to a detachment, the patient may see a shadow or a veil in the vision of the
affected eye. Floaters associated with a retinal tear often come suddenly, and in mass, as opposed
to a few benign floaters. Retinal tears and detachments occur more frequently in those patients
who are nearsighted. Vitreo-retinal traction and bleeding occurs more often in diabetics secondary
to diabetic retinopathy. This knowledge will guide you to pertinent questions.
For this patient, pertinent questions would include:
1. When did you first notice floaters?
2. Did they appear suddenly?
3. In which eye?
4. Are there many floaters, or just a few?
5. Did you see any light flashes at the time the floaters appeared?
6. Do you still see light flashes? How often?
7. Is your vision affected?
8. Do you see a curtain or veil in your vision?
9. Are you diabetic?
10. Have you ever had any eye disease or treatment?
11. Are you nearsighted? (You would want to get more precise information by reading the patient's
glasses prescription. If the patient has had refractive surgery, you would want to ask if the
patient was nearsighted before the surgery, and if so, the degree of nearsightedness. The degree
of nearsightedness can be estimated by asking how good the vision was when not wearing glasses
or contact lenses.)
12. Do you have any family history of eye disease?
Notice that pertinent questions cut across the different categories or classifications of the history.
Some have to do with the chief complaint, others with the medical history, family history, or other
categories.
When documenting pertinent questions, you want to record a response to each question either
positively or negatively. This way, the reviewer knows that the question was asked. For example,
suppose the following was the recorded history from a patient asked the above set of questions:
"Patient complains of a few floaters that appeared suddenly two days ago in the left eye."
You would not know if the patient had been asked all the questions or not. A more comprehensive
You would not know if the patient had been asked all the questions or not. A more comprehensive
record would look like the following:
"Patient complains of a few floaters that appeared suddenly two days ago in the left eye. Pt
denies having flashes or any change in vision. No significant eye, health, or family history."
More examples of pertinent questions are listed at the end of this document.
Confidentiality (HIPAA)
Every patient should be able to rest assured that the information regarding his or her exam will
be communicated only among authorized personnel in your office or clinic, unless the patient
requests otherwise in writing. This means that it cannot be released to a relative, another doctor's
office, a doctor outside of your practice, or to anyone else without the patient's written
permission. We should all avoid gossiping about patients to fellow employees. Aside from breaking
the spirit of confidentiality, gossiping is extremely damaging to the reputation of your organization
should a patient overhear it.
HIPAA stands for the Heath Insurance Portability and Accountability Act of 1996. Although the
main focus of the act was regulation of health insurance, a byproduct has been the regulation of
how all medical records are handled in terms of patient privacy. Fortunately, the standards can be
figured out by applying some common sense. Although some of the standards seem a bit nitpicky,
they are all designed to safeguard patient privacy. Just keep in mind that if there seems to be a
chance that an information "leak" can occur, then there is probably a regulation that addresses the
situation. Your office or clinic may require you to attend some type of HIPPA training that can be
very extensive. It is beyond the scope of this article to cover all of the possibilities, but here are
a few situation that will give you an idea of what you should be thinking about in terms of
patient privacy:
A patient's medical condition can only be discussed with or disclosed to those persons the
patient has authorized to receive information. Even the patient's spouse must be authorized by
the patient. The office or clinic should have an "authorized persons" information sheet signed
by the patient and on file for easy access.
No papers with the patient's name and medical information should be left in the open where
unauthorized persons can view the information. This means that chart notes left on a table in
view of others should be turned face down. A chart in a "rack" on an exam room door should
be turned so that it is not facing outward. Medical information that is to be discarded must
not be placed into a trash can without first being shredded.
Conversation regarding a patient's medical condition should take place behind a closed door or
out of hearing distance from others.
The above list is not exhaustive, but it gives you a good idea of the extent of the regulations.
Triage
Triage is the term for the procedure you follow when a patient calls regarding an urgent or
emergency situation. The term originated with the medical care of wounded soldiers during or
after battle. One medic would quickly inspect each casualty and would route the soldier to a
specific area according to the severity of the wound(s). Those soldiers with terminal wounds or
slight wounds would not receive any immediate attention. Those soldiers needing immediate attention
to save their lives would be among the first to be seen.
Triage in the ophthalmologist's office or clinic is not usually so dramatic, and the duty may fall
upon a designated technician, or a specially trained receptionist or scheduler. The job requires some
knowledge of ocular disease and treatment, and the procedure will vary somewhat according to the
preferences of the doctor. The most common reasons for emergency calls to the office are pain,
redness, and/or decreased vision, but the triage person needs more information to sort out how
urgent the situation is. Here are some general guidelines for triage:
1. We will define an emergency as a situation calling for an immediate trip to the doctor's office
or a trip to an emergency room. An urgent situation would call for a same day, or next day
appointment in the office or clinic.
2. Acute pain associated with eyeball redness, or blurry vision, or contact lens wear, or injury would
be an emergency. Acute pain associated with a surgical procedure that does not usually have postop pain would also be an emergency. Acute pain following a scleral buckle procedure or a retinal
cryopexy procedure may not be an emergency situation because pain following these procedures is
common, but the patient is usually given a prescription for a pain medication. Acute pain associated
with a lid lesion such as a chalazion is not an emergency situation.
3. Chronic pain or discomfort in or around the eyes might be associated with dry eyes, blepharitis,
eyestrain, allergies, or light sensitivity. These are not emergency situations and may not be urgent
depending upon the degree of discomfort.
4. A sudden decrease in vision, not associated with pain or redness, must be treated as an
emergency situation because a retinal detachment can be the cause. As a screener, you could ask
about floaters and flashes or other symptoms, but you are wasting your time, because a lack of
these symptoms does not rule out a retinal detachment.
5. What about the person who suddenly discovers poor vision in one eye because the "good" eye
is closed or occluded? The vision has probably been decreasing over a period of time and the
is closed or occluded? The vision has probably been decreasing over a period of time and the
person has just not noticed it until the other eye was covered, but not necessarily. This situation
should be treated with a same day appointment if possible, or perhaps the next day, in other
words, as an urgent situation.
6. A gradual decrease in vision is not usually an emergency situation.
7. A new complaint of distorted vision or a central blind spot should be treated as an urgent
situation, with an appointment the same day if possible. Macular degeneration responds best to
treatment initiated early in the process. If your doctor does not treat macular disorders, it is best
to refer the patient to a doctor who does, without the intermediate stop in your office.
8. A chemical splash into the eyes is an emergency situation, but the first response should be
initiated by the patient or someone nearby. The eyes must be flushed with a copious amount of
water immediately, no matter what the chemical. Many work areas are now required to have an
eye irrigation station. After the initial irrigation, the patient should be seen in the office or clinic, or
in an emergency room.
Additional Documentation and Considerations
Age, Sex, and Race: This information should be recorded on every visit. For example: 36 y/o
w/m = 36 year old white male.
Mood and Effect: This refers to the patient's interaction with others, most specifically with you
and other staff members. Of course most patients are pleasant and this can be indicated with a
"good" entry. If the patient's emotional state seems abnormal, an entry can be made here. As a
technician, you should be careful about what you write about mood and effect. Sometimes it is
more appropriate for you to verbally discuss the patient's behavior with the physician, and let the
doctor write the chart entry.
Orientation: This refers to the patient's orientation with regard to person, place, and time. Does the
patient comprehend who you are and what your role is? Does the patient know where he is?
Does the patient know what day it is? An entry for a "with it" patient might be: "A+O x 3",
meaning alert and oriented to person, place, and time.
Corrections: Should you need to make a correction, the proper procedure is to make a line
through the mistake (so that it can still be read) and initial it. You should not black out the
mistake and you should not white it out.
Organization: Some offices use a "cookbook" history and exam form. This is a good way to make
sure that nothing is overlooked, and it is an effective way to acclimate new employees to your
system. Just remember that if there is no notation, it didn't happen. It is also useful to keep the
ROS and PFSH information on separate sheets in the front of the chart. For most patients, this
information does not change often. The information can be reviewed and updated, and the forms
can be dated and initialed.