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Great Resume Example
SCHILLER
1663 Wedgewood Court C St. Louis, MO 63129
314-555-2654 (Res.) C 314-555-9483 (Cell) C sbschiller909@gmail.com
Master of Business Administration C Wharton School of Business, University of Pennsylvania C 3.9 / 4.0
Bachelor of Business Administration C Finance / Statistics C Old Dominion University C Summa Cum Laude
PROFESSIONAL EXPERIENCE
FIRST UNION FINANCIAL SERVICES RISK OPERATIONS, St. Louis, MO
1996 to Present
Senior Vice President, Credit Risk Management (2007 to Present)
Direct all collection operations for a $50+ billion international consumer lending portfolio with 31 million accounts.
Institute delinquent portfolio loss reduction strategies, introduce new customer contact technologies, reduce the cost-tocollection ratio, improve process improvements to maximize collection effectiveness, analyze business intelligence
and update credit policies to ensure portfolio profitability. Oversee capacity planning and scheduling for a 575 FTE
operational group, including 31 dialer teams that manage an average of $490 million in early-stage delinquencies.
C Currently initiating projects (by leveraging existing operating platforms) in Mexico, Brazil, The Netherlands,
Spain, Canada, and Thailand the largest critical mass operations -- with annual incremental receivable growth
of $683 million projected within 16 months and 9% profitability expected by the end of the third full year.
C Installed a collection decision system and front-end platform that cut loan losses by $51 million and operating
costs by $1.3 million per year, effectively increasing net income (after taxes) by nearly $9 million annually.
C Improved the application information collection/verification process, reducing expenses $615,000 and increasing
bottom-line profitability by $1.3 million annually. Introduced a front-end placement strategy with new
scorecards into the Adaptive Control System using Planet Codes, saving an additional $2.7 million per annum.
C Utilized a design-of-experiment process that reduced 1- to 60-day past-due net flow rates from 21.8% to 12.1%
during the severe economic downturn versus an industry past-due net flow rate that averaged more than 23%.
C Customized the payments platform spanning across 31 internal / external call centers in the United States, Latin
America, Europe and Southeast Asia that saved $2.1 million in annual operational expenses. Utilized screenpop
technology within the internal collections call center, reducing telephony and FTE costs by $640,000 annually.
C Overhauled all operational performance metrics, with a focus on increasing the account book and collection
liquidation rate, reducing operating costs by $1.6 million and increasing net profit by $1.8 million annually.
STEVEN B. SCHILLER
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