Rooms Division

Operations
Management
Assignment
Present your work in one business report style which
should include table of contents, reference list, foot or end
appendices if any Include the reference code of this
assignment on your assBTEC HND Assignment
Expertsignment submission.

Shubham Mishra

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Rooms Division Operations Management Assignment

Layout and Referencing:

Present your work in one business report style which should include
table of contents, reference list, foot or end appendices if any Include
the
reference
code
of
this
a

ssignment

on
your
assignment
submission.
Each page must be numbered at the bottom right hand side.
Ensure your name is in the footer and the production date/version
number of your assignment Spell-check the document and make sure
there are no grammatical errors.

Complete all the tasks.

Produce clear specific reasoning and arguments in support of

your answer.

You must include a bibliography at the end to show where your

information was sourced.

Shubham mishra

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Your source must be identified using the Harvard referencing

system. The works used in your bibliography will not be included in
your word count.

Task 1
1.1
Discuss
accommodation
and
front
office
serv
ices
for
different
organizations
1.2 Analyse the roles and responsibilities of a range of
accommodation
and
reception
services
staff
1.3 Discuss legal and statutory requirements that apply to rooms
division
operations
1.4 Evaluate services provided by the rooms division in a range of
hospitality business

Task 2
2.1 Assess the importance of the front of house area to effective
management
2.2 Discuss the key aspects of planning and management of the front
of house area for a given hospitality operation management
2.3 Critically discuss the key operational issues affecting the effective
management and business performance of the front office area of a
given operation

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Task 3
Shubham mishra

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3.1 Assess the importance of property interiors and design to effective

management
3.2 Discuss the critical aspects of planning and management of the
accommodation service function for a given hospitality operation
3.3 Analyse the key operational issues affecting the effective
management and business performance of the accommodation service
function for a given operation

Task 4
4.1 Perform revenue/yield management activities
to maximize occupancy and rooms revenue
4.2 Discus sales techniques that
rooms
division staff can use to promote and maximize
revenue
4.3 Discuss the purpose and use of forecasting
and statistical data within the rooms division
4.4 Calculate rooms division performance
indicators
to
measure
the
success
of
accommodation sales

Shubham mishra