LETTER

TO INSTRUCTORS TO BE SENT WITH SURVEY

September 15, 2015

Greetings Jeevan,
2016 is looming around the corner, and the CBO has begun planning on how to make next year a success
for all of us. As part of our continued effort to provide quality support to Instructors, we have developed
a self-assessment survey for Instructors to complete.
The purpose behind this questionnaire is to assist us with gaining a better understanding of what
Instructors find important in terms of instruction, management of Center operations, communication
with parents/students, and business analysis.
This survey will be the first step towards identifying priorities and creating a more focused, strategic
2016 development plan. Once you have completed the survey, please save the document using the
same name that it was initially given. Then email the completed survey as an attachment to your field
consultant.
This survey has been designed to be a thorough assessment but should only take you approximately 20
minutes. The deadline for returning the survey is Friday, September 18. This timeframe will allow us to
have sufficient time to schedule a 2016 planning meeting to review the assessment and Center statistics
to develop concrete goals with detailed action steps. Our goal this year is to have the planning meeting
completed by the end of 2015.
The answers to this survey are confidential and will be used for the purpose of working with each
Instructor to identify needs. However, data may also be used anonymously to compile best practices for
the areas of instruction, management of Center operations, communication with parents/students, and
business analysis.
Please contact your field consultant with any questions.
Best regards,

Rhonda Mikelenas

Kumon Instructor/Center Needs Assessment Questionnaire

Directions: Please complete each question fully and as the directions indicate. Use the enter
key to move to the next blank or question. Some questions may require more than one
answer.
CENTER NAME: Click here to enter text.
GENERAL QUESTIONS
1.

Enrollment activities that have worked for me that I want to continue doing include:
1 Click here to enter text.
2 Click here to enter text.

2.

3 Click here to enter text.

Retention activities that have worked for me that I want to continue doing include:
1 Click here to enter text.
2 Click here to enter text.

3.

3 Click here to enter text.

If I could change/improve three areas or processes in my Center tomorrow, I would change or improve:
1 Click here to enter text.
2 Click here to enter text.
3 Click here to enter text.

4.

The topics that I would like to learn more about for professional development are (check all that apply):
Marketing/PR
ePages
How to Develop
Center Staff
Analyzing Center
Kumon Worksheet
Statistics
Study
Competitors
Retention
Communication
Other (Describe)
Strategies
Topics
Click here to enter
Intentional
text.
Conflict Resolution
Instructional
Strategies
Customer Service

5.

The types of professional development delivery that most interest me are (check all that apply):
Webinars
Branch Newsletters with
tips/resources
Small group workshops

Formal large group monthly meeting

Online learning modules

Outside resources (i.e. website links

that offer tips for operating a small
business)

INSTRUCTION
Following are questions to assess your strengths and challenges regarding instruction, and to identify areas that
you would like to improve.

6.

I consider my knowledge and skill regarding the following instructional activities to be:

Excellent

Above
Average

Sufficient

Somewhat
Sufficient

a.

Math worksheet
knowledge

b.

Reading worksheet
knowledge

c.

Setting and adjusting

progress goals
Placement Test
observation and
assessment
Individualized application
of SCT

d.

e.
f.
g.

Assessing just-right-level
through observation
Assessing student justright-level through
reviewing completed
work

h.

Fostering self-study skills

i.

Developing a good study

attitude

j.

Developing proper study

approach for Math
Developing proper study
approach for Reading
Utilizing the Recommend
Reading Library

k.
l.

7.

The lesson planning frequency that works for me is (check all that apply):
Plan by concept
Plan every 2 weeks
Plan by level

Plan 1 X month

Plan 1 X per week

Plan before every class

I would like to
improve in
this area

8.

I find the following resources most helpful during lesson planning (please select all that apply):
Instructional Manual
Placement Test results
Instruction Principles Booklet

Progress goals

Table of Learning Materials

CMS/Record Book Scores/Times

Bound worksheet sets

CMS Colors (Red, Green, Yellow)

Student observations

Other (Describe)

Graded classwork and homework

Click here to enter text.

9.

I use the following process(es) or tools for selecting students to observe during class (check all that
apply):
Folder Review
New Concept flag
Reviewing times/scores during
Lesson Planning
Reviewing actual worksheets during
lesson planning

Instructor Alert Report

Reviewing Session X Session report
Other (Describe)

Click here to enter text.

I would like assistance with developing a process for selecting observation students.

10. I select to observe students who are (check all that apply)
Missing class days often

New to my Center
Completing a new concept
Taking an AT during class
Taking an AT in a few weeks
Coming back from vacation

Not turning in homework

Taking a long time to do work at
home
Other (Describe)

Click here to enter text.

11. My communication process for assistants to share student observations with me provides me with the
information I need for proper lesson planning.
Agree
Disagree
I would like assistance with developing a communication process.


12. I feel it is important for assistants to inform me when a student (check all that apply):
Takes a long time to do class work
Seems unmotivated or upset while
doing their work
Makes a lot of mistakes on class
Uses improper steps
work
Makes a lot of mistakes on
homework

Other (Describe)

Click here to enter text.

13. Additional Comments regarding Instruction

Click here to enter text.

COMMUNICATION
The following questions are regarding your communication practices and communication strengths and challenges.
14. I use the following communication materials when conducting a parent orientation (check all that
apply)
Parent Guide
Placement Test
Worksheets
Table of Learning Materials
Progress Goal

15. In 2015 I used the following items (check all that apply)
Spring Parent Conference Toolkit
Back to School Parent Conference Toolkit

16. On average, I communicate with each parent regarding student progress ____ times a quarter
1-2
3-4
More than 4
Zero
Additional comments Click here to enter text.

17. My communication methods with parents include (check all that apply)
Telephone
In-person scheduled meetings
Email

In-person impromptu meetings

Text

Parent Surveys

18. I use the following items when communicating with parents (check all that apply)
Progress Goals
Table of Learning Materials
Achievement Test summary page
Next level summary page (not sure
what this is called)

Completed Worksheets
Blank worksheets
CMS

19. I would consider my communication skills to be:
Excellent
Above Average
Sufficient

Somewhat Sufficient

Not Sufficient

20. I would consider the parent communication in my center to be:

Excellent
Above Average
Sufficient
Somewhat Sufficient

Not Sufficient

21. I find communicating with parents to be easy.

Agree
Disagree
Additional comments Click here to enter text.

22. I have few challenges explaining the Kumon Method to potential families.
Agree
Disagree

23. I need additional support in the following areas regarding communication (Check all that apply)
Parent Orientations
Preventing Absences
Starting Point
Repetition
Progress Goals

24. Add additional comments regarding communication here.

Click here to enter text.

Handling Complaints
Other (Describe) Click here to
enter text.

CENTER OPERATIONS
The following questions are regarding the efficiencies of your Center Operations and may identify areas of strength
and areas for improvement.

25. I am up to date on the quarterly changes to the Operations Manual.
Agree
Disagree
Where can I find these updates?

26. At my Center, the following processes run smoothly during class (check the appropriate box for each
process):

Always
Most of the
Some of the
I would like to improve this
Time
Time
process
Check-in




Student schedule




Grading




Work changes/




adjustments

27. I have a clearly defined process for hiring and developing Center assistants.
Agree
Disagree
I would like assistance with developing a plan and process for hiring and developing Center staff.

28. I find that I need to hire and train assistants often.
Agree
Disagree

29. I feel confident delegating the following tasks to my Center assistants (check all that apply)
Check-in
Parent orientation
Tuition collection
Answering parent questions during
class
Answering parent questions outside
of class
Placement testing

Student observations
Marketing activities
Student work changes
Lesson planning
Other Click here to enter text.

30. My Center is open with someone (either myself or an assistant) available to talk to potential
customers/walk-ins (please check one):
Outside of class hours on set days/times
Outside of class hours but not on set days/times
During class hours

31. I spend ________ hours weekly on each activity below. (Check the appropriate box for each activity.)

Less than 1

Lesson planning
Contacting parents
Conducting parent orientations
Parent conferences/meetings
Developing/training staff
Professional development
Pulling/prepping
Business planning (i.e.
marketing)
ePages updates, Center
newsletters, etc.
Other Click here to enter text.

1-2

2-4

4-6

6+

32. During class, I find that I am pulled away from student observations for the following reasons and
frequency:

Often

Student questions
Parent questions or request
Assistant questions
Tuition collection
Changing work for students

33. Additional comments regarding Center Operations

Click here to enter text.

Occasionally

Rarely

Never

BUSINESS ANALYSIS
The following questions will assess your skill and process regarding business planning and analysis.
34. I use the following to analyze my business trends: (check all that apply)
Profit & Loss
Retention Statistics
6-month
12-month
24-month
ASHR Statistics
ASHR 1
ASHR 2
ASHR 3
Grade Level
Enrollment Statistics
New + EO
Absences

35. I would rank the following in order from 1 to 4, with 1 being my biggest priority when measuring the
success of my business:

Choose an item. P&L

Choose an item. Retention
Choose an item. ASHR
Choose an item. Enrollment

36. My marketing knowledge is:

Excellent
Above Average

Sufficient

Somewhat Sufficient

37. Each quarter, I spend the following on marketing activities for my Center:
0-$1000
$1000-$2500
$2500-$5000
Over $5000

Not Sufficient

38. I am aware of my competitors and how they are marketing.

Agree
Disagree

39. I am interested in co-op marketing opportunities with other Instructors with Centers near my Center.
Agree
Disagree

40. I need additional support in the following business areas
P&L
Statistical Analysis
Marketing
Other

41. Additional comments regarding Business Analysis

Click here to enter text.

Thank you for taking this survey!

As a reminder, the next steps are:

1. Save this survey using the same name.
2. Forward the survey to your field consultant via email as an attachment
3. Your field consultant will contact you to schedule a 2016 planning meeting to discuss
goals and action plans that meet your needs.