Blocking and Releasing Complaints

The system can automatically propose a delivery or billing block when you enter a
complaint. This may be necessary if one department enters complaints and another
department reviews them.
If you want the system to propose a delivery block automatically, you have to set a
delivery block in Customizing. Go to Sales Sales documents Sales document
header Define sales document type in the delivery block field. The following
delivery blocks are set in the standard system:
Delivery blocks in Customizing

Sales order type

Delivery block

FD (free of charge delivery)

none

SD (free of charge subsequent delivery)

none

If you want the system to propose a billing block automatically, you have to set a
billing block for the sales document types. Go to Sales Sales documents Sales
document header Define sales document types in the billing block field in the
billing section. The following billing blocks are set in the standard system:
Billing blocks in Customizing

Sales order type

Billing block

RE (returns)

08 (check credit memo)

CR (credit memo request)

08 (check credit memo)

DR (debit memo request)

09 (check debit memo)

RK (invoice correction request)

08 (check credit memo)

Similarly for Credit memo request , Debit memo Request . Invoice correction request
to be done as per above screen.

If you have not set any billing or delivery blocks in Customizing but you want to
block a complaint, you can enter the delivery or billing block manually in the relevant
sales document

Delivery Block Setting Manually

.in below order I set delivery block manually in Sales Item Schedule Line

Its not allowed to Create Delivery

billing block setting manually

After setting billing block manually I tried to create billing its not allowing to do so

If you set a delivery block, for example, you have to release the sales document by
removing the block before you can create a delivery.
Once the complaint has been reviewed, either you need to remove the delivery or
billing block so that it can be processed, or you enter a reason for rejection. You can
specify reasons for rejection for a whole sales document or for an individual item.