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Engleza Mărturii Și Documente Dintr-O Multinațională Pharma (4 Files Merged)
Engleza Mărturii Și Documente Dintr-O Multinațională Pharma (4 Files Merged)
Engleza Mărturii Și Documente Dintr-O Multinațională Pharma (4 Files Merged)
Thousands of oxygen-dependent old persons are facing forcible execution from Air
Liquide Vitalaire, the Romanian subsidiary of the worldwide leading producer of home
oxygen supply equipment. An inside person revealed several counterfeited invoices to
the newspaper. The representatives of the company state they are in shock and that
they will double check
Monday, November 21, 2016, 07:03 AM
I want to show you how Vitalaire misleads patients and evades taxes!
On which grounds do you say that?
I am the one who forged the documents!
A co-ordinator who left Vitalaire and has decided to speak up
The rep office in Romania of the French corporation has the headquarters in Iai.
According to the inside confessions, the company targets the most vulnerable sick
persons in order to forcibly execute them by court order: it has almost 3,000 lawsuits
against the clients-patients!
Despite the endless complaints from the people, none of the health authorities
listened to the patients!
The company claims that the ones from the Health Insurance House are fully
responsible for this huge number of lawsuits.
The newspaper holds the documents proving the double taxation undergone by Vitalaire
and starts today their publication.
#mergemdupsistem
Vitalaire made us pay 2,300 lei for a few hundreds lei debt!
How did you end up renting medical equipment from Vitalaire?
My father, a professional tractor driver, had a heart condition and respiratory distress.
He had to use an oxygen concentrator. Vitalaire had lent it to us. And then they sued us.
What did you do?
What could we do? We paid! They are mobsters!
How is your father feeling now?
I hope that he is better than here. He is dead.
This is one of the thousands of voices the Romanian State did not want to hear.
The man is called ViorelGrigore and he is the son of AnghelCiufu, fromLehliuGar,
Clrai county.
Ciufu used a Vitalaire equipment during 2013-2014.
He passed away at 61.
80
countries are on the map of Air
Liquide Vitalaire global business
The majority of the Air Liquide business is in industry, yet the health equipment supply, grouped
under the Vitalaire brand, is rapidly expanding.
We do not appear that often in the media. It is the first time I give an interview, says
manager Bentu.
The inside people say that anonymity has its cold-blood estimated purpose.
We, the Air Liquide Vitalaire representative office in Romania, have silently transformed
ourselves in a business based on the forcible execution of the poor, unknowing and
most of the times dieing people!
Former co-ordinator at Vitalaire, source of Gazeta
After having worked for a long time alongside the others at co-ordinating what he calls a
system of deceiving defenseless people by forging documents, an important employee of
Vitalaire decides to break the silence.
The man left the company after years of holding key positions and being granted extensive
access to internal information.
He says that the medical equipment is very good but the business is based on the forcible
execution of thousands of defenseless people.
We have raised a figure of almost 3,000 lawsuits since 2010 until now. The ones from
the county health insurance houses told us that this is happening because some choose
to make concessions while we fight for our money
Drago Bobu, the lawyer of SC Air Liquide Vitalaire Romnia
The diseased persons come from all over the country, but especially from secluded communes
and villages.
2,800
lawsuits were filed by Vitalaire against their
own patients during September 2010
November 2016, according to the data
discovered by gsp
The newspaper discussed with tens of these persons or with their husbands, wives, children,
grandchildren and relatives.
Many patients died.
But before they died almost all of them had paid.
And the state knows all about it!
lawsuit have paid, year after year, penalties of even up to ten times the owed amount!
Gazeta holds numerous documented cases and will publish them.
DOUBLE COUNTING
The most shocking thing in this whole Vitalaire story is that in many of these lawsuits
the company submitted forged evidence!, says the former employee of the company.
The inside man throws the invoices on the table!
The first invoice has the normal value from the contract, of 130 lei
In the second invoice the amount is 0.01 lei, which is registered in the accounting system
This is how they look, put side by side the double invoices used by us in the Vitalaire
accounting system, the man says flattening the invoices with his hand.
The documents are issued on the same name!
They authorize the lease of an oxygen device used in the apnea treatment.
Apnea is a serious condition, because of which the diseased person can die during sleep if not
using an oxygen supply device.
This kind of equipment is not reimbursed by the Health Insurance House and therefore is paid
from the pocket of the patient.
The documents carry the same identification code: series IS2008 and no. 1046.
They are issued on the same name: Rada Victor Petre.
3 seconds
passed between the issue of the
invoice with series IS2008 and
no. 1,046 amounting to 130 lei
and the invoice amounting to
0.01 lei
invoice, the one with 130 lei per month, was kept in a separate company record, not registered
at the Fiscal Authority! After months or sometimes even after years in a row, the sick person
was being sued and in court we would go with the invoices worth 130 lei, although they were not
legally registered.
What does the company win from this risky affair?
Eventually, the company is to cash much more than the amount stipulated by the contract.
But the real earning goes to the head of the company: general manager Lucian Bentu. He
together with his friend, lawyerDragoBobu, are the ones cashing the big money. As from the
recovered money, including penalties, a big part is kept by lawyer Bobu as fee for legal
services. It represents at the same time a way to trick the patients, as well as the French
shareholders of the company.
Does this mean that the invoices presented in court were forged? Did we understand
correctly? Did Vitalaire win lawsuits based on forged documents?!
Yes, we submitted forged evidence during lawsuits. Especially during the ones regarding
equipment that was not being reimbursed by the Health Insurance House.
And what if now, after the double invoices become public, they run at the headquarters and
erase from the accounting system the ones worth 0.01 lei?
(The source smiles) Rest reassured, I have back-ups from the accounting data base of the
company!
(And, after a simple evaluation, there is another thing: the yearly financial reports are already
submitted. The total values registered in the accounting system can no longer be modified).
It is hard to imagine that no one from Paris figured this out by now! Were they not
intrigued they had thousands of lawsuits undergoing in Romania?!
To be honest, at some point I had the impression they were on to something. A German
manager made an impromptu visit to Romania. But I do not know exactly what they discussed.
As you can see, I am not rambling. I speak only about what I know. As to what I do not know, I
do not improvise.
(The lawyer steps in, red-faced and transfigured) I want to tell you something! If what you are
showing us is true, it means that we assumingly forwarded forged documents in court?
Yes, this is what it means. But this happened before.
What are you talking about?!!!
From our information, there are lawsuits that you lost because forged signatures were
found on the documents. The patients were not the ones to have signed them, but
someone else on their behalf. Probably from the company.
It is true. When the graphological expertise was made we lost. But these cases are very rare.
Only a few! And we immediately changed the procedures within the company, in the sense that
we asked the patient to write his/her name on the contract and only afterwards to sign. Even up
to the present I believe that we, Vitalaire, were the ones who were tricked in these cases!
By whom?
The patient or his/her representative tricked us.
We look forward to receiving an answer for the double invoices during the days to come.
Nevertheless, beyond them, this number of thousands of lawsuits filed towards the patients
seems normal to you?
(Now they take turns in talking, completing each other, the general manager and the lawyer)
We would like to say something. You should know that the huge number of lawsuits in which we
called the patients is generated by the fact that the system conceived by the Health Insurance
House is not designed to protect the patient! The system does not support the patients benefit.
I am truly shocked by what you show me. The number of lawsuits is the most severe problem
of the company, but it is out of the question for me to have ever forced the people to generate
lawsuits or to register forged invoices and to take them to court
Lucian Bentu, general manager of Vitalaire
The discussion with the two Vitalaire officials goes on for two hours and a half.
During the next issues they have more to add.
Visible tension of the companys heads after the dialogue with the journalists from Gazeta.
Manager Lucian Bentu lights up a cigarette. The lawyer from Iasi DragoBobu remains standing
up, with a petrified look on his face. Two hours from the end of the yesterday interview, at
almost 11 oclock in the evening, they were still walking in the yard of the Bucharest hotel where
they were accommodated. Photo by: Raed Krishan.
Only death at 47 saved Dumitra Opinc from a lawsuit, although the Health Insurance House in
Valcea County had paid Vitalaire all the money for the oxygen supply equipment!
Tuesday, November 22, 2016, 6:57 AM
Almost two days after the newspaper confronted the heads of the company with the
double counting records, Vitalaire continues to be unable to explain the documents.
The Public Prosecutors Office assigned to the Tribunal of Iai opened yesterday a tax
evasion file.
The newspaper publishes today three new sets of double invoices issued by the medical
equipment company in the case of a woman from a small village in Valcea.
After being compared, the inside papers of the corporation and the ones supplied by the
Health Insurance show how money came from both sides.
Vitalaire would receive reimbursements from the Health Insurance House and charged
their patients as well.
Should they fail to pay, the patients are charged in court with penalties of 73% per
year!
How do the good friends and colleagues, manager Lucian Bentu and lawyer Drago
Bobu, react when being asked what is going on.
15.5
3.3
The woman from Valea Cheii was sued by the undersigned Vitalaire, legally
represented by Hans-Georg Oestermann and Pierre-Emmanuel Augustin,
administrators, through the Drago Bobu Law Office .
At least their names should be written down boldly!
Lucian Bentu (manager first line), Drago Bobu (lawyer) and a group of colleagues from
Vitalaire. Photo: Bentu Facebook page
90%
of the lawsuits filed against the patients
are won by Vitalaire, according to the
estimations of lawyer Bobu
Dont you receive a variable amount according to how many trials you take part in?
I receive a fixed monthly fee. I have expenses, I have three persons employed only for the
Vitalaire lawsuits.
All this damn situation going on with the lawsuits is to blame on the Health
Insurance Houses. And the patients do not pay
- Drago Bobu, Vitalaire lawyer
And VitalAire is not responsible for anything?
(Manager Bentu takes over the answer)
Many patients do not understand very well the system and put the blame on us. I consider that
we are taking all the necessary steps to keep this situation under control.
0.2%
are the daily penalties
stipulated in the contracts the
company signs with its
medically oxygen dependant
patients
Penalties of
Gazeta Sporturilor is now in the possession of the inside file of the Dumitra Niculina Opinc
case.
A source from the company provided the newspaper with the client summary and three sets of
double invoices
The data collected by CAS Vlcea showing that the company received the money, unceasingly,
for Dumitra Opinc
The information supplied to the newspaper from the national public health system shows how
from October 12, 2009 and up to the day of her death, May 20, 2010, Dumitra paid to Vitalaire
through the Health Insurance House 159.52 lei per month.
In total, she had unknowingly paid 1,276 lei.
Dumitra Opinc completely overpaid her debt!
Because the Health Insurance House money actually belong to her and to all the people
on the list of the 3,000 trials.
It is not the House that pays, the people are!
THREE PRICES
According to these data, Vitalaire had three types of fees and reports:
1. Towards the shareholders and the Fiscal Authority: 0.01 lei per month.
2. Towards the patient and the court: 60 lei per month.
3. Towards the Health Insurance House: 159.52 lei per month.
The problem was not that we gathered 159 lei from the Health Insurance House and 60
lei from the patient, if this is how the contract was conceived, but what we told the
patient in the beginning and the fact that he/she was made accountable for a debt for
which from an accounting point of view he/she wasnt!, explains the source.
In the case of Dumitra Opinc it is strange how she managed to provide all the necessary
documents, to obtain the decision for the Health Insurance House to unceasingly reimburse the
contract with Vitalaire, to send the decision to Iai, yet she failed to pay all her personal monthly
installments!
The reimbursement system is indeed faultily designed by the state.
It is a nightmare for the seriously diseased people who need additional oxygen supply to pay
monthly visits to the doctors office, to run a spirometry test every time, to take the decision to
the Health Insurance House, to receive it by mail and to resend it to the supplier.
The system itself encourages taking shortcuts.
Realistically speaking, it is difficult for a supplier to input the decision in the centralised system
within 72 hours, as this is the term. It is precisely for this reason, that I saw several times at
Vitalaire the decision being signed on behalf of the sick person. The decision was sent
directly from the company to the Health Insurance House, recalls another former
employee.
Yet again, if you open that door, how do you prevent your employees to make up contracts with
persons whose personal and medical data may be acquired rather easily from the doctors?
The car of Lucian Bentu, which he drove to Otopeni, photographed here on his facebook
account. It has a special registration number, B888BBB.
on the voting lists. We never had any Dumitra Opinc. Yet one idea crossed our mind while
searching. Here, precisely in Valea Cheii, there was an asylum for disadvantaged people, that
was evacuated a while ago! Maybe she was from there?
When it is meant for you to vanish in the cold of winter, you get lost completely, with minimum
rehabilitation chances.
At least we should write down her name boldly.
Dumitra Niculina Opinc, honest person.
The new management of the Health Insurance House in Bucharest admits that although there
had been complaints from the people, the inspections in 2011 and 2013 did not find any fault at
Air Liquide Vitalaire
Tuesday, November 22, 2016, 2:06 AM
Several high officials of the institution took part in the todays discussion.
The manager confirms that after being asked by the newspaper, we checked if there are
complaints and notifications from patients regarding Vitalaire. Yes, there are.
And we discovered that there are a lot compared to what we usually receive, further adds
Ovidiu Munteanu, head of contract relations department.
Munteanu has also joined CASMB for one year, from the investigation authority of the National
House and he is very firm when it comes to inspections, says someone from the system.
And why havent you done anything by now?!.
This is a tough question.
Let us explain and you will be able to weigh how much we did, they answer.
For the moment, complaints from 2015 and 2016 were taken out from the archives.
11 complaints about Air Liquide Vitalaire were discovered.
And are they a lot, 11 complaints?
We are only the Health Insurance House in Bucharest. There are 42 houses around the
country. For us, 11 complaints since last autumn are a lot compared to how many complaints
we receive in general.
What do you compare to?
With the number of complaints we receive in the case of the 85 suppliers of medical equipment.
Here we enclose also orthosis and prosthesis devices where there are more patients than for
the oxygen equipment. Vitalaire is a special case regarding the number of complaints, that is
what we have just found out!
Just found out. Of course it is frustrating, but you need to listen to the parties in order to try to
understand.
Because it is equally true that only 3 persons are in charge for Bucharest for all the
reimbursement requests that are coming from the 2,300 supplying companies working with the
House.
2,700 lei is the maximum wage that can be reached
And that people are underpaid as the entry wage amounts to 900 lei.
The managers say that people who came to CASMB asked in written if their coupons
were reimbursed, meaning if Vitalaire cashed in their cases the amounts from CAS. Now
that we read the newspapers disclosure, we understand why the insured persons were asking
us this: probably they were suspicious the company said we had not paid and they wanted to
double check, explains president Lucian Bara.
And what was the actual situation?
In some cases we had paid, in others we
hadnt.
The diseased persons were asking for
something more: a copy of the decision.
Because most probably the insured
persons who were sued wanted to prove the
court the House had paid.
The ones being interviewed deny any
possibility for a medical equipment
company, in this case Vitalaire, to be able to
cash money from both parts.
1,200
decisions for oxygen concentrators are
issued each quarter of the year by the
Health Insurance House in Bucharest.
According to the Vitalaire evaluations,
the company has a market share of
almost 50%
This is related to what Gazeta Sporturilor revealed in the todays issue. The newspaper
presented documents from the inside of the multinational company, from court and from the
Health Insurance House in Vlcea which show without a doubt that Air Liquide Vitalaire double
charged a seriously ill patient!
And this is only one of the cases documented by the newspaper.
Vitalaire was never entitled to take money both from patients and from the House. Copayment for the oxygen equipment is illegal!, states Ovidiu Munteanu, the head of
contractual relations. Mihaela Tnase, from his department, supports his statement.
Are you sure that neither in 2010 nor in any other year was the company able to cash
both from the patient and from the House?
Absolutely sure! This is the law. No matter how it was modified, it clearly stated that taxes
cannot be applied both for the insured person and the House.
Does this refer only to the oxygen concentrators?
For any medical device, be it prosthesis or oxygen concentrator, or anything else, it is illegal to
do that as a supplier.
But maybe they camouflaged the payment under another service?
The law strictly forbids to conceal the payment!
And what was the first thing they saw yesterday when they went for inspection?
Vitalaire was erasing their logo from the door.
Like Lucian Bentu, general manager of the corporation, who erased hisPage | 3 Facebook
account.
In a reply sent to the newspaper, manager Bentu mentions that "justice will do their job for the
one who forged the documents, I am innocent and I am waiting for the decisions of my
superiors". The superiors from Paris keep quiet. But who are the ones suffering?
CLEARING OUT THE RATS
A man turns up
with a stinking rucksack on his back.
Who are those tiny, puny creatures
behind the sofa?
They are my parents
who managed to live
through World War I
and World War II
but they may not make it now.
Mircea Dinescu, DEMOCRAIA NATURII, 1981
The third day of journalistic investigation, yet no reaction from the headquarters in Paris of
the multinational company Air Liquide Vitalaire.
The corporation supplying oxygen for 50% of the seriously ill patients in Romania has
generated a criminal file and an investigation initiated by the Health Insurance House in
Bucharest.
After being confronted with the documents published by Gazeta, the Health Insurance
House admitted yesterday they have the headquarters in the same building as
Vitalaire Bucure ti, but also admitted that it is illegal to take money both from the
patient and from the Health Insurance House!.
The story of the victims exposes the dimensions of the phenomenon: the doctors
recommend Vitalaire to the patients.
And afterwards, when they are forcibly executed by the company, the old people
borrow money, the grandchildren put their savings together and the relatives provide
as guarantee their own pension certificates.
They told us we have to pay 2,500 lei, tells the daughter, an inhabitant of Teiani as well, the
first village at the north of Vlenii de Munte.
When she opens the forcible execution order she freezes.
She had provided as a guarantee, without the man knowing, the pension certificate of his
husband!
We are worried by our number of trials. We searched the court records and we saw
that the others in the industry have considerably less. We asked even the Health
Insurance House for the reason. They told us that we have more because we really
want to recover our money. Now we are thinking about suing the Health Insurance
Houses as well
Drago Bobu, Vitalaire lawyer
We go back to the wooden house in Teiani. To the table covered with a plastic cloth with
flowers.
As Filofteia has the minimum social pension, Maria proposes the company to take as guarantee
the pension of her husband, of almost 800 lei per month.
And they come and threaten us they take our house, trembles Maria.
Her face does not perceive the overblown threat. Maybe here, in this tiny community, situated
on cold heights, people take words as they are.
341
lei is the pension received
by Filofteia B ncil
780
lei is the pension of the guarantor,
Filofteias son in law
Grandma knows only about 500 lei as a forcible execution and still she thought it was
huge. And dad doesnt know we took his pension certificate
Angelica, Filofteias granddaughter
Here is the unexpected advantage of a newspaper!
Newspapers do not get to Teiani.
Neither Filofteia nor her son in law have access to the internet.
We kindly ask the TV stations using the article not to mention names and amounts, as they do
with the big pharma companies when something nasty comes up!
Filofteia throws a piece of wood in the cast iron stove. Without heat I cannot breathe.
She sees us out of the low house, breathing with difficulty.
She throws grains to the chicken.
The white cat throws her a look, but it is not her turn to eat.
This soul wont come out, it would be so much easier if the soul came out!, she
complains behind the young steps, like any other annoyed old person.
The wooden house becomes smaller and smaller.
It would be really something else if Vitalaire took it!
They could have put it along with other houses confiscated using the same method, in the
Global Village Museum.
- Money?
- Yes, every time we would put some money in his pocket. Then once a month I had to take
Eufrosina to Trgovite, to stay in the hospital, then at the Health Insurance House to get a
paper to send it to the company. But all these trips were really expensive and painful!
- Did you give up?
- How could I give up when my sister needed air?! I went by myself and solved the problem. I
would still spend a lot of money for the transport but at least I did not have to carry her as well.
One month I was not able to go and we received a fine.
- A fine?
- Or how its called, something saying that the company threatening us to take us to court! They
sued us. Because we were late in sending the paper to the Health Insurance House they made
us pay 300 lei. Did you hear? 300 lei and I have a pension of 400 lei.
- Did you pay?
- Yes, what could I do??, we are not the people to go to the tribunal! We paid 50 lei every month
and we covered the whole amount, I kept the receipts.
of 270 lei, 298 the enforceable title, 867 execution expenses, do you manage to understand
anything?!.
I understand only one thing: your interest, Vitalaire, was to increase my penalties!
Maria Ciuraru, daughter of Vasilichia
***
Morning has broken in Teiani.
Lying on the high bed, that hinders the draft, it is really drafty in the old country houses, Filofteia
speaks to someone from beyond: Why do you keep away from me, it is worse for me not
to know?! Tell me, so that i can figure things out!.
I do not understand why the journalist investigating this case accepted this answer:
Because this is what we were told to do! Although by contracts we committed ourselves to
send the patients the invoices on a monthly basis, we were trained not to warn them, precisely
for sick people to gather debts. It was only then we would sue them.
He/she did not ask also the common sense questions: who asked you this??? Who trained you
and how???
Dear journalist, I repeat: we treat the patients with the same care and consideration, no matter if
they are rich or poor. For them, oxygen is vital. I have implemented since I took over the
management of the company, a policy to simplify the bureaucracy for renting the equipment.
And I would like to add that there are thousands of patients to whom Vitalaire has not invoiced
part of the services so that we would not cause them problems.
Regarding the large number of trials, I wish to say that a figure not compared to anything may
seem big, small or huge. There are almost 2,500 trials in court, during the last 10 years and
35,000 patients. Is it a lot? It is not a lot? I do not know. But I do know that these people
benefited from our products, lived in less suffering and did not pay the costs for renting the
equipment. The Health Insurance House reimburses this service only if the patient fulfils certain
conditions. In this context, the lawyer of the company appealed to the legal option of going to
court and recovering the debts.
Regarding the statements of the co-ordinator who left Vitalaire and decided to talk:
I want to show you how Vitalaire misleads patients and evades taxes! I am the one who forged
the documents!
I would like to make the following notes: I was not aware up to November 20, 2016 of the
existence of the illegal invoicing. As a result of your notification I initiated an internal procedure
of verifying the invoices, we informed the mother company and I am waiting for the decisions of
my superiors. Regarding the one who forged the documents I am convinced that justice will do
their job
I truly believe that one can make a correct and honest business in Romania. And I do not
believe if we do not talk about a problem, it does not exist.
Sincerely, Lucian Bentu