Chapter 3

Data Gathering
Procedures and Output

3. Data Gathering Procedures and Output

We used what is to be the most common way of gathering data by Survey.
Here is the question asked in our survey form.

1. What problems do you know/experience when booking a hotel

room?
a. Slow service

b. Wrong room

c. No extra service

d. Others

booked
__________
2. Do you think having a computerized hotel booking and
management system can help?
a. Yes

b. No

3. When booking from a computer can you see the picture of the
actual room/s?
a. Yes

b. No

4. What problems do you experience when you are looking for some
extra services like foods ordering, massage and spa, etc.?
a. Slow service

b.

Different mode of ordering

c. Not acquainted by the hotel

d.

Others___________________
5. Did you have a hard time reserving for a hotel room for days or
weeks to come?

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a. Yes

b. No

6. When booking or reserving a hotel room what would you prefer?

a. Online Booking

b. On the Spot

Booking
c. Through Phone booking

d.

Others_____________
7. When booking online does it say how much will you pay for it?
a. Yes

b. No

8. If youre planning a hotel business would you like a computer

program that can help you?
a. Yes

b. No

8.5 would you like to have a record of transaction happen?

a. Yes

b. No

9. Are you allowed to choose your room location when booking a

hotel room?
a. Yes

b. No

10. Would you like a capability to choose a room you will

accommodate or know when a room will be vacant?
a. Yes

b. No

11. Do you experience being book to a room that already occupied?

a. Yes

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b. No

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And here are the results of the survey that have 50 persons as respondents.

Choices

1.

As you can see in the graph number 1 that the most common problems they
encountered was slow processing of the booking.

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Choices

2.

Graph 2 shows that 90% percent of the respondents thinks that a hotel
monitoring and booking system can help solve these problems.

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Choices

3.

Graph 3 shows that the 24% of people doesnt know or the hotel doesnt
show the picture of the hotel rooms itself.

Choices

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4.

Graph 4 shows that handling some extra services takes time and having
hindrance because some says it has different mode of payment or not being
offered by the current hotel system they using.

CHOICES

5.

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Graph 5 states that 30% of people are having a hard time reserving a room
days or weeks earlier.

Choices

6.

Graph 6 shows that majority of people prefers booking through computer or

online rather than on the spot booking or booking through the phone.

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Choices

7.

Graph 7 shows that only few people experience booking and not knowing the
price they will pay until the accommodation

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Choices

Choices

8.

8.5

Graph 8 shows that almost everyone that who wants to begin a hotel business
would like to have a computer system that can help them manage the
transactions in the hotel and at graph 8.5 only 14% doesnt like the records to
be kept.

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Choices

9.

Graph 9 shows that only few people dont know where the rooms are or dont
know where part of the building the room they book is.

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Choices

10.

Graph 10 shows that the 92% of people wants to know what are the rooms
they want and when it will become available.

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Choices

11.

And the last is graph about the problem of being booked in a room that is
already occupied and 40% experience it.

Majority of the problems people encounter can be lessened or be prevented

but most of the hotels here doesnt have system capable of dealing with these
kinds of problem or doesnt even have a system and manually handling
transactions which is more prone to errors.

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