Concept of vendor

Selection of vendors
There are two categories of vendor which is local and foreign. Local vendors are
from locally registered OMSB companies and foreign vendors are those
registered in a foreign country but who operate in Malaysia through their local
branch offices. There are three main factors will be used which is performance,
satisfaction, and experience.
Factors
Performan
ce

Satisfactio
n

Experienc
e

Criteria
Timeliness of delivery, quality of product upon delivery, overall
quality of product, efficiency in handling problems, quality of
service provided, competitiveness of terms and conditions,
expertise of staf
Timeliness of getting billing certificate after completion of work,
timeliness of
payment after invoicing, satisfaction with payment procedure,
satisfaction with terms and condition, satisfaction with cooperation of buyers staf
Number of purchase orders successfully completed, value of
purchase orders,
business with buyer in months, years of operation