Nayyar_rishabh2009@yahoo.

co
m

RISHABH NAYYAR
17A Varidavan Gardens, Punjab - 143001
Mobile. +91 8699302616
Skype id: rishab.nayyar

_____________________________________________________________________

Work Experience:
Guest Service Associate Hyatt Amritsar
from 9th April, 2013 to 18th Sept, 2014.
Assist the Assistant Manager front office in
CAREER
ensuring the smooth and efficient overall dayOBJECTIVE
to-day operations of the Front Desk including
I introduceSwitchboard.

myself as a
candidate
having
Oversee Bell and Door staff in the absence of
flair for hardship,
their department head.
dedication, team
work. Seeking
a
Provide
excellent customer service per the
Challenging
standards of the hotel, and assist in
environment
situations to ensure customer satisfaction.
which provides
opportunities for
Ensure department adherence to company
continuous
policies, procedures and standards to ensure
growth and
that
development
toguest expectations are exceeded.
establish myself
as an asset
Assist
for with any scheduled shift problems on
my employer
the night audit shifts.

Monitor and maintain proper Front Office

operational supplies..

Accountable for maintaining and monitoring

that all employees follow proper cash
handling procedures.

Ensure proper inventory controls, working

with Sales and Reservations to ensure
maximum selling potential and house

balance.

Ensure accuracy of groups, rooming lists,

billing, amenities, arrivals, etc.

Coordinate hotel emergency procedures

within the scope of defined plans.

Handled large groups of more than 200 rooms

at a time along with AFOM.

Manage incoming and outgoing mails

and faxes.

Guest Service Associate - Radisson Blu Amritsar

(21st Nov11 7th Jan13) Pre-opening
Role Handling departmental operation day by
day.

Key Responsibilities
Coordinating with Housekeeping to ensure that
vacant inspected rooms are available prior to guest
arrival
Assigning rooms according to specific guests
request.
Handling guest requests & complaints.
Coordinating meal breaks with team members.
Responsible for the Inventory and Control of
stationery and collaterals.

Reducing waste materials and supplies by adhering

to the company s guidelines on reducing, re-using
and re-cycling.
Conserving water & energy by adhering to
the environmental energy conservation.
Industrial Trainee

Park Plaza Ludhiana

Role

6 months Industrial Trainee

Period
Learning in all departments
about operation and standards.

Key Responsibilities

During the training period I educated myself on various functional aspects and
day-to-day activities
of the various department of the hotel. Learnt the
important of inter departmental co-ordination for the smooth functioning of the
hotel.

ACADEMIC QUALIFICATION

B. Sc HMCT from Chitkara University 2012.

One Year Diploma in Software Engineering from NIIT 2009.

Passed higher secondary (10+2) from Holy Heart Presidency School 2008.

Passed Matriculation (10th ) from Holy Heart High School 2006

COMPUTER SKILLS

Computer Knowledge such as Microsoft Office, Internet, Microsoft Outlook.

Knowledge of PMS (Opera 5.0.03) for Hotel Operations, Reserve for

Reservations.
Performing night audit procedure during night shift
Achieved Bravo Award for Reservations Skills
Got recognition by hotel reward programme of Hystar Gold, Platinum certificate .
Got recognition by getting Diamond Hystar certificate for quarter month for
January to march for people making difference.

PERSONAL DETAILS
Fathers Name
Date of Birth
Marital Status

:
:
:

Mr. Arun Nayyar

11th April, 1990
Single

Languages

Hobbies

Signature ________________________

English, Hindi,
Punjabi
Travelling , Playing
Basketball,
Listening Music