E rro rs

C o n tro l p a n e l lig h t m e s s a g e s
E ac h c ontrol panel light m essage is listed , along w ith possible c auses
and steps to resolv e id entified errors.

F ig u re 8 0 .

C o n tro l p a n e l lo c a tio n
T a b le 14. C o n tro l p a n e l lig h ts le g e n d
L ig h t s y m b o l

M e a n in g o f s y m b o l
L ight off

L ight on

L ight blink ing

142 Chapter 6 - Troubleshooting

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Table 15 . Control panel light messages

Message

P ossible causes

S olutions
No action is needed.

R eady. The printer is ready to print.

To print a self-test page, press and
release the GO button on the control
panel.

ENWW

P rocessing. The printer is receiving or

processing data.

Wait for the job to print.

Continuable error. The printer is in

manual feed mode.

To turn off the manual feed mode,

change the printer property setting. S ee
the P rinter properties section in the
user guide for more information.

The printer is out of memory .

1 . The page currently printing might be

too complex for the printer memory . To
continue printing, press and release the
GO button. The printer might print a
partial page, or the q uality might be lower
than normal.
2 . Lower the resolution. S ee the
U nderstanding print q uality settings
section in the user guide.
3 . A dd more memory . S ee the Memory
section in the user guide.

A ttention state. The printer has an

error. The door is open, the media is out,
the print cartridge is installed incorrectly ,
or the paper is jammed.

1 . Check that the print cartridge door is

completely closed.
2 . Load media into the correct input tray .
3 . Check that the print cartridge is
correctly installed in the printer. (S ee
P rint cartridge on page 7 6 for more
information.)
4 . There is a paper jam. (S ee F unctional
checks on page 1 5 6 for more
information.)
5 . Check that the door and print cartridge
interlocks are operating correctly . (S ee
P aper path check on page 1 62 for more
information about the door interlock.

Errors 143

Table 15. Control panel light messages (continued)

Message

Possible causes

Solutions

Initialization/J ob cancel. A printer

initialization is taking place. If all lights
blink for a half second or longer in a
sequence:
z The printing is initializing.
z All previously sent print jobs are
being deleted from the printer
memory.
z A cleaning page is printing.

No action is necessary.

Fatal error. The printer has a fatal error.

All lights are on.

1. Turn the printer off and back on.

2. Unplug the printer for 5 minutes, plug it
back in, and turn it on.
3. If the printer still has an error, press
the GO button, and see table 16, Fatal
error secondary messages, on page
145.

Accessory error. The printer has an

accessory error. All lights are blinking.

1. R emove the D IMM and reseat it.

2. If the printer still has an error, replace
the D IMM.

144 Chapter 6 - Troubleshooting

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Fatal error secondary messages

If the printer has a fatal error, press and hold the GO button to see the
secondary error message.

Table 16 . Fatal error secondary messages

Message

ENWW

Cause

Solution

Engine error. The formatter and engine

are not communicating.

1. Unplug the printer and plug it back in.

2. Reseat the formatter to ECU cable.
3. Replace the formatter PCA.
4. Replace the ECU. (See ECU on
page 127.)

Laser/scanner error. The laser/scanner

has a malfunction.

1. Check the laser/scanner cable

connections.
2. Replace the laser/scanner.

B eam error.

1. Check the laser/scanner cable

connections.
2. Replace the laser/scanner. (See
Laser/scanner assembly on page 10 1.)

Motor error.

1. Check the motor cable connections.

2. Replace the motor. (See Motor on
page 110 .)

Errors 145

Table 16. Fatal error secondary messages (continued)

Message

Cause

Solution

Fuser error. The fuser has a

malfunction.

1. Unplug the printer and do not plug it

back in for at least ten minutes.
2. V erify that the fuser connector and the
thermistor connector are both firmly
seated in the ECU.
3. Perform a heating element resistance
check. (See H eating element check on
page 159 .)
4. If the resistance readings are correct
and the error persists, replace the fuser.
(See Fuser assembly on page 103)

Formatter internal RAM or RO M error.

The RAM or ROM has an error.

1. Unplug the printer and plug it back in.

2. Unplug the printer, remove any
optional memory, and turn the printer
back on.
3. Check the formatter cable
connections.
4. Replace the formatter. (See
Formatter (hp LaserJ et 1300 series) on
page 9 7 or Formatter (hp LaserJ et 1150
printer) on page 9 9 .)

Fan error.

1. Check the fan cable connections.

2. Replace the fan. (See Fan assembly
on page 113.)

Miscellaneous hardw are interface

error.

1. Check the I/O connections.

2. If an additional 250-sheet paper feeder
is installed (H P LaserJ et 1300), verify
that the printer is properly seated over
the paper feeder.

G eneral fatal error

1. Unplug the printer and plug it back in.

2. Disconnect the I/O cable and print a
self-test page. If the self-test is
successful, reconnect the I/O cable.
3. If the error persists, replace the
formatter PCA. (See Formatter (hp
LaserJ et 1300 series) on page 9 7)

146 Chapter 6 - Troubleshooting

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Table 16. Fatal error secondary messages (continued)

Message

Cause

Solution

N V RAM error

1. Press the Go button to continue

printing.
2. Turn the printer off and then back on.
3. If the error persists, replace the
formatter board.

D RAM controller error

1. Turn the printer off and then back on.

2. If the error persists, replace the
formatter board.

Accessory error secondary messages

If the printer has an accessory error (indicated by all lights blinking),
press and hold the GO button to see the secondary error message.
Table 17. Accessory error secondary messages
Message

ENWW

Cause

Solution

LIO port error (H P LaserJet 1300)

1. Remove the accessory in the LIO slot

and reseat it.
2. If the error persists, replace the
accessory.

D IMM slot error (H P LaserJet 1300)

1. Check to see that the DIMM is

properly seated.
2. If the error persists, replace the
DIMM.

Errors 147