QUALITY MANAGEMENT SYSTEM ISO

9001:2015
PT. CENTRAL GLOBAL

INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

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REVIEW AND APPROVAL SHEET (LEMBAR TINJAUAN DAN PENGESAHAN)

Designation/Jabatan

Name/Nama

Signature/Tanda
Tangan

Date/Tanggal

Originator (Pembuat Dokumen)

Document Control
Officer
Reviewed and Acknowledged by (Ditinjau dan Diketahui oleh):
Management
Representative
Fabrication &
Construction Section
Manager
Quality Control
Manager
Administration
Section Manager
Approved by (Disahkan oleh):
Director

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QUALITY MANAGEMENT SYSTEM ISO

9001:2015
PT. CENTRAL GLOBAL

INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

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DOCUMENT HISTORY SHEET (CATATAN PERUBAHAN DOKUMEN)

Revision
/ Revisi

Date of Change /
Tgl. Perubahan

Originator /
Pembuat Dok

Description of Change / Keterangan

Perubahan

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QUALITY MANAGEMENT SYSTEM ISO

9001:2015
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INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

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1. Purpose Tujuan
Define

the

arrangement

for

planning,

Menjelaskan

cara

merencanakan,

conducting and reporting of internal audit

melaksanakan dan melaporkan aktifitas

activities according to quality management

internal

system ISO 9001:2015.

2. Scope Ruang Lingkup

audit

berdasarkan

sistem

manajemen mutu ISO 9001:2015.

This guideline applied for implementing

Petunjuk ini digunakan untuk pelaksanaan

internal

internal

quality

covering:

audit

audit

ISO

program,

9001:2015
audit

plan,

audit

meliputi:

mutu

pembuatan

ISO

9001:2015

program

audit,

conducting audit, follow-up audit, audit

perencanaan audit, pelaksanaan audit,

reporting and auditor competence.

tindak

lanjut

audit,

pelaporan

dan

ketentuan mengenai kompetensi internal

auditor.

3. Reference Referensi
Industrial Standart Reference

Referensi Standar Industri

1. ISO 9001:2015

1. ISO 9001:2015

Central

Global

Management

System

Reference

Referensi Sistem Manajemen Central Global

2.

2.
4. Definition Definisi
Audit:

and

Audit: proses yang sistematis, independen

documented process for obtaining audit

dan terdokumentasi untuk memperoleh

evidence and evaluating it objectively to

bukti

determine the extent to which audit

tersebut dengan kriteria yang digunakan.

systematic,

independent

audit dan membandingkan bukti

criteria are fulfilled.

Audit evidence: records, statements or

Bukti audit: rekaman, pernyataan, fakta

facts or other information which are

atau informasi lain yang relevan terhadap

relevant

kriteria audit yang dapat diverifikasi.

to

the

audit

criteria

and

verifiable.
Audit criteria: set of policies, procedures
or requirements used as reference.
Audit findings: result of evaluation of the

Kriteria audit: kebijakan, prosedur atau

persyaratan

yang

digunakan

sebagai

referensi.
Temuan

audit:

hasil

audit

yang

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QUALITY MANAGEMENT SYSTEM ISO

9001:2015
PT. CENTRAL GLOBAL
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INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

collected audit evidence against audit

dibandingkan

criteria.

digunakan.

terhadap

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kriteria

yang

Audit program: set of one or more audits

Program audit: satu atau beberapa audit

planned for a specific time frame and

yang direncanakan dalam periode waktu

directed towards a specific purpose.

tertentu untuk tujuan tertentu.

Audit plan: description of the activities

and arrangement for an audit.

Rencana audit: penjelasan rinci mengenai

aktifitas dan pengaturan audit.

Audit scope: extent & boundaries of an

Lingkup audit: batasan pelaksanaan audit.

audit.
5. Procedure Prosedur
5.1 Responsibility and Authority

5.1 Tanggung Jawab dan Wewenang

Document Controller is responsible to

DCO bertanggung jawab menyimpan

keep and maintain all records relevant

semua

with implementing internal quality audit

dengan pelaksanaan audit internal ISO

ISO 9001:2015.

9001:2015.

Audit Team Leader is responsible ensure

Ketua Tim Audit bertanggung jawab

implementing

memastikan pelaksanaan audit sesuai

internal

audit

plan

on

schedule.

rekaman

yang

berhubungan

dengan jadwal yang telah ditetapkan.

Wakil Manajemen bertanggung jawab

Management

Representative

is

memastikan

penerapan

prosedur

responsible ensure that implementation

dilakukan pada kegiatan PT.

this procedure that follow all of personnel

Global.

ini

Central

in PT. Central Global.

5.2 Perencanaan
5.2 Planning and Conducting Internal audit
5.2.1

Conducting

an

internal

audit

dan

Pelaksanaan

Audit

Internal
ISO

5.2.1

Pelaksanaan

internal

audit

ISO

9001:2015 is carried out at regular

9001:2015 dilakukan minimal sekali

basis minimum once a year using by

dalam setahun oleh Wakil Manajemen

Management

sebagaimana

Represntative

as

specified into Internal Audit Program

ditetapkan

pada

Program Audit Internal (Form QP-

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9001:2015
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INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

(Form QP-GEN-003-01).
5.2.2

5.2.3

5.2.5

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GEN-003-01).

Prior to conduct an internal audit,

5.2.2

Sebelum pelaksanaan audit, Ketua

Audit Team Leader forms internal audit

Tim Audit membentuk tim audit dan

team and determine the area to be

menetapkan area yang akan diaudit.

audited. Then, he/she provides the

Selanjutnya,

menyiapkan

audit schedule (Form MR-F2 Schedule

audit

MR-F2

Audit Internal) that consists of time of

Internal)

audit, audit criteria, audit scope and

audit, kriteria audit, ruang lingkup

auditee.

audit dan auditee.

During selecting internal auditor, Audit

Team

5.2.4

Leader

shall

ensure

5.2.3

the

(Form

Pada

yang

saat

Jadwal

terdiri

dari

menyeleksi

objektifitas

auditor by not audit their own work.

internal

Internal

mengaudit areanya sendiri.

documents

for

reference

and

prepares
the

purpose

recording

work
of

Audit
waktu

internal

auditor, Ketua Tim Audit memastikan

objectivity and impartiality of internal

auditor

jadwal

5.2.4

the

dan

ketidakberpihakan

auditor

Internal

dengan

auditor

tidak

menyiapkan

dokumen audit sebagai referensi dan

proceedings of the audit that include

mencatat

audit checklist and form for recording

termasuk ceklist dan formulir yang

the findings.

digunakan untuk mencatat temuan.

Internal auditor shall ensure that audit

5.2.5

pelaksanaan

audit

Internal auditor harus memastikan

checklist format consists of processes

format ceklist audit terdiri dari proses

to be audited or verified, relevant

yang akan diaudit atau diverifikasi,

document, form or records and finding

dokumen yang relevan, formulir atau

criteria.

rekaman yang digunakan dan krieria

temuan audit.

5.2.6

Prior to conduct on-site internal audit,

Management

Represntative

5.2.6

Sebelum pelaksanaan audit, Wakil

Manajemen

memimpin

rapat

coordinates the opening meeting of

pembuka internal audit ISO 9001

internal audit ISO 9001 that attended

yang dihadiri

by

i.e.

terkait,

the

departemen,

all

relevant

department

functions,

manager

or

oleh seluruh fungsi

terdiri
internal

dari

kepala

auditor

dan

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INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

representative, internal auditor and

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auditee.

auditee.
5.2.7

During
audit,

conducting
Internal

on-site

Auditor

internal

ensures

5.2.7

Selama pelaksanaan audit, internal

to

auditor memastikan pencatatan data

record the following data:

berikut:

a. date of audit,
b. area/place of audit

a. Tanggal audit

c. relevant clause of standard

b. Area/lokasi audit

d. document reference number

c. Klausul

e. description

of

process,

product,

terkait

yang

terdapat

di

standar

resources to be audited

d. Nomor referensi dokumen

f. title and date of audited documents

e. Penjelasan

proses,

produk

dan

sumber daya yang diaudit

5.2.8

For any audit findings encountered

f.

Judul dan tanggal dokumen di audit

during on-site internal audit, Internal

Auditor shall ensure:

5.2.8

a) audit evidence should be evaluated

against

to

the

audit

criteria

a. Bukti

b) audit findings can indicate either

or

nonconformity

auditor harus memastikan:

to

determine the audit findings

conformity

Jika terdapat temuan audit, internal

with

audit

harus

dievaluasi

terhadap kriteria untuk menentukan

temuan audit

audit criteria and/or opportunity for

improvement,
c)level of audit findings classified as
observation, minor nonconformance

b. Temuan audit dapat menunjukkan

kesesuaian/ketidaksesuaian dengan
kriteria audit dan peluang perbaikan

and major nonconformance.

c. Tingkat
5.2.9

temuan

dikelompokkan

Internal auditor shall ensure that all

menjadi observasi, NC minor dan NC

nonconformities and observation are

major.

recorded in Form QP-GEN-003-04

5.2.10 During writing the non-conformance,
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INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

Internal Auditor shall ensure the NCR

5.2.9

Internal

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harus

memastikan

report specified the problem, location,

seluruh NC dan observasi dicatat

objective evidence and reference.

pada Form QP-GEN-003-04.

5.2.10 Selama

menuliskan

ketidaksesuaian,
5.3 Reporting internal audit
5.3.1

Upon

completion

of

the

closing

internal

harus

memastikan

yang

ditemukan,

meeting, Audit team Leader prepares

obyektif

dan

Internal Audit Summary (Form QP-

digunakan.

laporan
auditor

permasalahan
lokasi,

referensi

bukti
yang

GEN-003-05 Internal Audit Summary)

which covering scope and objective of

5.3 Pelaporan audit Internal

audit, schedule, Internal Auditor team,

5.3.1

auditee,
5.3.2

5.3.3

non-conformance

and

Setelah

pelaksanaan

penutupan,

Ketua

rapat

Tim

Audit

observation.

menyiapkan ringkasan Laporan Audit

Audit report distributed by Mangement

Internal (Form QP-GEN-03-05 Internal

Representative to General Manager at

Audit Summary) yang meliputi ruang

least 2 (two) weeks after closing of the

lingkup

internal audit.

auditee,

Management
responsible

Represntative
to

keep

and

is

audit,

jadwal,

tim

ketidaksesuaian

audit,
dan

observasi.

maintain

internal audit records according to

5.3.2

procedure QP-GEN-002.

Laporan

audit

didistribusikan

oleh

Wakil Manajemen kepada Manajer

Umum minimal 2 minggu setelah

5.4 Follow-up internal audit activities

5.4.1

Internal auditor is responsible to notify

penutupan internal audit.

5.3.3

Wakil Manajemen bertanggung jawab

the auditee for the status of corrective

menjaga dan memelihara rekaman

action taken within an agreed time

internal audit berdasarkan prosedur

frame (usually 2-4 weeks).

QP-GEN-002.
5.4 Tindak lanjut internal audit

5.4.2

Follow-up verification is carried out by

5.4.1

Internal auditor bertanggung jawab

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INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

5.4.3

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Internal Auditor at audit site with the

menyampaikan

kepada

presence of auditee to verify the

mengenai

appropriateness and effectiveness of

yang

corrective action taken.

waktu yang disepakati (biasanya 2-4

Verification process requires Internal

minggu).

status

harus

auditee

tindakan

koreksi

dilaksanakan

dalam

Auditor to verify:
a) The

root-cause(s)

has

been

5.4.2

identified,
b) the

yang

corrective

action

taken

is

affected

are

training

aware

of
5.4.3

provided

on

untuk

Verifikasi

yang

dilaksanakan

bertujuan memverifikasi:
a. Penyebab permasalahan diidentifikasi

e) Corrective action taken documented

b. Tindakan koreksi dilaksanakan sesuai

and relevant document amended to

dan efektif

reflect changes.

c. Personil terkait memahami tindakan

Verification results are reported by

Internal

auditee

tindakan koreksi yang diambil.

changes made

5.4.4

dihadiri

ketidaksesuaian

memastikan ketepatan dan efektifitas

corrective action taken,

d) appropriate

melaporkan

dengan

adequate and effective,

c)personnel

Verifikasi dilaksanakan oleh auditor

Auditor

to

Represntative

to

be

management

during

koreksi yang diambil

Management
reviewed

d. Memastikan

by

tersedianya

pelatihan

yang sesuai

management

e. Tindakan koreksi didokumentasikan

review meeting.

dan

dokumen

berhubungan

terkait

yang

dengannya

harus

diperbaharui.
5.4.4

Hasil
internal

verifikasi
auditor

dilaporkan

oleh

kepada

Wakil

Manajemen untuk ditinjau pada saat

pelaksanaan

rapat

tinjauan

manajemen.

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QUALITY MANAGEMENT SYSTEM ISO

9001:2015
PT. CENTRAL GLOBAL

INTERNAL AUDIT PROCEDURE

(Prosedur Audit Internal)

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6. RECORD/CATATAN
1. Internal Audit Programme/ Program Audit Internal

Form : FR-QP-GEN-003-01

2. Internal Audit Schedule/ Jadwal Audit Internal

Form : FR-QP-GEN-003-02

3. Internal Audit Checklist/ Checklist Audit Internal

Form : FR-QP-GEN-003-03

4. Nonconformance Report/ NCR

Form : FR-QP-GEN-003-04

5. Internal Audit Report/ Laporan Audit Internal

Form : FR-QP-GEN-003-05

7. APPENDIX /LAMPIRAN

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