The St.

Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序

Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准：黎瑞邦 日期：2001 年 12 月 1
日
Task: Handling Of Extra Bed Code: RM-BU-A061 任务：处理加床的要求 序号： RM-BU-A061
Request
Standard: 标准：
Butlers will handle guest’s having extra bed request courteously and professionally. 专职管家应以周到专业方式处理客人的加床要求。专职管家应提供有关加床
Butler will provide accurate information related to extra bed service and follow up 服务的准确信息以便客房服务员和前台接待作出合适的跟进。
with Reception and Room Attendant for proper action.

Procedures: 程序：

Last minute request by guest: 客人临时提出的加床要求：

1. Butler shall be aware of extra bed charge per bed per night and always 1. 在客人提出加床要求时，专职管家应提请客人注意每张加床每晚的
notify guest upon they request to have extra bed. 收费。

2. Butler shall inform Reception of guest’s extra bed request for purpose of 2. 专职管家应告知前台接待客人的加床要求以使费用记入客人每日的
adding the bill to guest folio on daily basis.
帐单。
3. Butler shall inform Room Attendant for moving in the extra bed upon
getting preferable time from the guest. 3. 当得知加床的准确时间后，专职管家应通知客房服务员。

4. Butler shall follow up with additional guest amenities required due to 3rd 4. 当第三个客人入住这一客房时，专职管家应做好额外客需备品的跟
guest joining to the room. 进工作。

5. Butler shall inform Reception promptly, if guest cancel the extra bed so 5. 当客人取消加床时，专职管家应立即告知前台接待。以使自加床撤
that the extra bed charge will not go into guest folio since the date of 出之日起，其费用不再记入客人的帐单。
removing extra bed from the room.
预抵房的加床要求：
Extra bed request for arrival room:

Printed Date:1/18/2001 PAGE: 1/2

The St. Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序
Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准：黎瑞邦 日期：2001 年 12 月 1
日
Task: Handling Of Extra Bed Code: RM-BU-A061 任务：处理加床的要求 序号： RM-BU-A061
Request
1. Butler shall check the reservation details upon setting up arrival room. 1. 专职管家在设置预抵房时应查看预定细节。

2. Butler shall notify Room Attendant of preparing extra bed if extra bed 2. 如客房预定表明要求加床，专职管家应告知客房服务员。
request being indicated in the room reservation.
3. 因为套间有足够的空间，加床应直接放置在内，除非客人的喜好表
3. Extra bed shall be placed in suite room directly since there is more space,
明加床的特定时间。
unless guest preference indicates particular time of adding the extra bed.

4. Extra bed shall be prepared and standby at floor pantry only, if the room 4. 如果预定的不是套间，加床需要并只能准备在工作间。
reserved is not suite room.
5. 在做入住登记时，专职管家应向客人确认合适的加床时间。
5. Butler shall check with guest about preferable time of moving in extra
bed to guest room upon doing in-room check in for guest. 6. 专职管家应依据客人给出的加床时间，和客房服务员跟进确认加床
的移入。
6. Butler shall follow up with Room Attendant to move in the extra bed
according to time given by guest. 7. 如果预抵时间在下午 4 点以后，加床应直接放置在客房里。

7. Extra bed shall be placed in the guest room directly, if expected arrival 8. 如果客人在他的到达时或入住期间希望取消加床，专职管家应立即
time is after 1800 hrs every day.
告知前台接待和客房服务员。
8. Butler shall notify Reception and Room Attendant promptly, if guest
wish to cancel his extra bed request upon his arrival, or during his stay.

Printed Date:1/18/2001 PAGE: 2/2