No

Entity

Customer

Maitre

Maitre

Maitre

method of
payment

Maitre

Order form

Cooking
Department
Delivery Man

Cooking list

Input

the name,
address and
phone number
Customer order

The Meal

Process

Output

Write information from

customer

the name,
address and
phone number
A phone order
form

informing the customer of

the daily specials, which are
listed in themenu folder,
and then listing the items
that the customer wishes to
order, along with the
itemsquantities and any
particular requirements
Recorded on the order form.
If the customer is paying
with a credit card they then
providethe card details
these include the name of
the card holder, the card
type, the card number,the
card expiry date and the
three-digit security code.
The matre d enters these
details into the credit card
sales processor (an EFTPOS
unit that connects to XYZs
bank) and the detailsare
electronically sent to the
bank
Recorded the payment
method and d enters the
details from the order form
into the computer
Cooked the meal

phone order
form

Collects the food items,

along with the phone order
form, cooking slip and two
copies of the receipt, and
delivers the food to the
customer

The food is
delivered,
customer give
a sign on sales
receipt

Approve or
decline
confirmation
from bank

prints
acooking list
and a sales
receipt
The Meal

The duty
manager

The duty manager receive

signed sales receipt from
delivery man

Signed sales
receipt and
cash (if
method
payment
choice cash)