Professional Documents
Culture Documents
Case Studies: Barriers To KMS
Case Studies: Barriers To KMS
Case Studies: Barriers To KMS
Coke/Coca Cola
Brand recognition
Wal-Mart
Industry-driven vision
Microsoft/Intel
eBay
Yahoo
AOL
Citibank
Past achievements
Pfizer
Groundbreaking strategies
These companies are driven by and valued for their knowledge not their assets.
Case studies
Drivers
Knowledge Centric drivers
Technology drivers
Structural drivers
Process focused drivers
Economic drivers
Problem symptoms
Threat and KM Solutions
Notes and Exemplars
Barriers to KMS
1. No recognition and reward for sharing knowledge
2. People are competitive & believe that knowledge increases their power
3. No vehicle for storing & categorizing knowledge, or the existing vehicle
is difficult to use
4. They dont know anyone who would be interested in what they want
5. They dont share knowledge because they are not aware of what they
know.
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Summary
Physical assets: production-oriented and technologies = lose value as they
are used.
Knowledge increases in value.
KM helps avoid unnecessary work duplication, and repeated mistakes.
KM can save your company from knowledge walkout.
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