Student

Name

Cour
se

Principles of Business &

Finance

Objective

1.01 Apply verbal skills to obtain and convey information

What the
student will
know:

How
How
How
How

to
to
to
to

employ communication skills appropriate to a target audience

defend ideas objectively
handle telephone calls in a businesslike manner
effectively participate in group discussions

STUDENT GUIDED NOTES

A. Employ communication styles appropriate to a target audience
1) Types of communication styles.
Controllers:
Collaborators:
Analyzers:
Socializers:
2) Target audience
R
S
N
S

B. Defend ideas objectively

1) Stages of an idea evaluation process

evaluati
on

evaluati
on

evaluati
on

evaluati
on

2) Procedures for defending ideas objectively

Be

Thank

Control

Accept

C. Handle telephone calls in a businesslike manner

POB OBJ 1.01

Listen
Gather
Take
Sympathize
Apologize
Stay

D. Participate in group discussions

1) Effective group discussion techniques
Listen
Take
Provide
Lead
2) Procedures for participating in group discussions
Ask
Build
Volunteer
Point
Help

POB OBJ 1.01