Stephany Martinez

sjmartinez08@gmail.com
739 Sorbara Way South Jordan Ut, 84095
(385) 253 -0404

Work Experience
Communication Assistant
CaptionCall- Salt Lake City, UT
August 2016- Current

Responsibilities
Captioned calls for the hard of hearing. Provide excellent customer service by dictating/captioning a variety of
conversational topics verbatim.

Skills Used
Maintained a high level of dictation speed and accuracy. Maintain strict consumer confidentiality.

Customer Service Representative

MMC group- Sandy, UT
February 2016- July 2016

Responsibilities
Took incoming calls for a prepaid debit card service for social security benefits. Helped give transaction history,
balance on cards, replace lost/stolen cards and answer any general questions cardholders might have.

Skills Used
Worked with the Seibel system and learned to multitask efficiently and keep calls short all while providing
accurate information.

Customer Service Representative

City Beauty Salt Lake City, UT
November 2015 February 2016

Responsibilities
Answered calls from various companies . Helped place orders, track orders, helped correct any errors on the
customer's account.

Skills Used
Work with 7 different computer systems at a time while on the phone with a customer. Had to learn to browse
through all of the systems quickly and efficiently.

Admin Assistant
Aeroscape Inc. Midvale, Utah
June 2015 September 2015
Responsibilities
Basic admin work. Entered I9s and W4s. Handled all employees timesheets (payroll), entered payables,
credit POs, and new customer information.
Skills Used
Worked with Quickbooks, Microsoft Excel and Microsoft Word, Filed and kept everything organized and
easy to access. Quick problem solving and multitasking was a must.

Collections Department Clerk

Gemini Duplication Rocklin, CA
April 2015- May 2015
Responsibilities

Ran through my collection sheet and verified adjuster information. Faxed, emailed or mailed invoices to
adjusters. Spoke to adjusters and determined whether each case required a settlement depending on the
status of the case.
Skills Used
Quick problem solving, ability to keep all of my files organized and easy to read, written and verbal
communication via phone and email improved.

Receptionist
Instituto ISP Utah -Salt Lake City, UT (part time)
July 2014 to January 2015
Responsibilities
Filed paperwork for participants, organized activities and set up for every activity.
Skills Used
Demonstrated ability to organize and file correct paperwork, dealt with monetary exchange and kept
workplace tidy.

Nanny
Private family - Bluffdale, UT (full time)
May 2014 - January 2015

Teen Specialist Facilitator

Project Reality -Salt Lake City, UT (Part time)
March 2014 to January 2015
Responsibilities
Filed the specific paperwork for each teenager every class, used the curriculum required to come up with
a fun environment, and cleaned up and maintained classroom clean.
Skills Used
Learned how to adapt to different environments quickly and maintain an outgoing type of personality.
Written and verbal communications improved.

Education
High School Diploma
Judge Memorial Catholic High School
2010 to 2014

Additional Information
Bilingual (Spanish)

References
Rebecca Withers (Aeroscape Inc Office Manager)
(801) 569 -2383

Katie Nichols (Bluffdale, UT)

(801)518-5371

Maricruz Juarez (Salt Lake City, UT)

(801)819-8597

Brad Hammel (Salt Lake City, UT)

(801)364-808