QUESTIONNAIRE FOR STAFF

1. Age Group

18-25

26-30

31-45

46 and above

2. Cadre
Officer

Clerical

3. Have you heard of SBI Freedom?

Yes

No

4. Are you aware of registration process for Mobile Banking Service for
SBI
Yes (Adequately)

Not completely

Not at all

5. Are you aware of the list of Services provided by SBI Freedom(Tick

Mark the checklist)
Yes

No

o Funds transfer
o Enquiry services (Balance enquiry/ Mini statement)
 o Request services (cheque book request)
o Bill Payment (Utility bills, credit cards)
o M-Commerce (Mobile Top Up, Merchant payment, SBI life insurance
premium etc)

6. The service is presently available through which kind of mobile

application facilities.
Java enabled phones with GPRS connectivity

Non -java enabled phones with GPRS connectivity over WAP

Non java non GPRS over USSD

All of these

7. All the customers of SBI can avail Mobile Banking Services.

Yes

No

8. The service charges for enabling SBI Freedom.

` 100

` 200

Free registration

` 50

9. Daily transaction limits for fund transfer and bill/ merchant payment in
USSD (Unstructured Supplementary Service Data) based Service
` 1000 per customer with an overall calendar month limit of `.5000
 ` 500 per customer with an overall calendar month limit of ` 5000

` 2000 per customer with an overall calendar month limit of `10000

` 5000 per customer with no calendar month limit.

10. Daily transaction limits for fund transfer and bill/ merchant
payment over application/WAP.

` 50000 per customer with an overall calendar month limit of ` 250000

` 25000 per customer with an overall calendar month limit of ` 100000.

` 50000 per customer with no calendar month limit.

11. Does Mobile Banking Service is available with all telecom service
providers over USSD.
Yes

No

Dont Know

12. Availability of proper Grievance Redressal system for MBS in SBI.

Yes

No

13. Average no. of customers applying per day for SBI Freedom.
 Zero

2-5

5-10

Above 10

14. Training provided to the staff for MBS at the branch.

Yes

No

15. Ways to make MOBILE BANKING SERVICE (MBS) popular among

customers & Staff.
(Suggestions & Recommendations)

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