M.

Chithra
Mail ID chitram29@yahoo.com
Contact No 98412 15404

Summary

• 3+ Years of hard core expertise in testing HealthCare WebReport Applications and Scripts
• 2+ Years of experience in Test Management
• 7+ years of experience in Ebooks Projects as a co-ordinator.
• Good planning and organization skills
• Conducted regular Review and Audits
• Thorough exposure to requirements testing
• Proficient in the development of test documents like a test plans, test cases, test scripts and test problem
report
• Experience in developing test strategies
• Experience to various types of metrics categories and metrics
• Experience to requirements gathering and analysis activities
• Having good experience with black box testing
• Having good experience with Automated Defect Tracking System
• Skilled in the development of test data
• Good knowledge in Audits, Metrics Collection and Analysis activities
• Having good knowledge in Testing Life Cycle Methodology (TLM)

Education/Training

• M.Sc., (IT) Alagappa University, Karaikudi, India.

• B.B.A, in University of Madras, India.
• Diploma in Computer Application.
• Inhouse training on Unix, Visual Baisc, Perl Scripts, VB Scripts and JavaScripts
• In house training on QTP

Experience

• July 2004 to Present – Working as a Senior Software Engineer in Testing Department – HOV
SERVICES, Chennai, Tamil Nadu, India.

Technical Skills

OS : Windows NT 2000 Server, Windows XP, UNIX.

Languages : Visual Basic.
RDBMS : MS SQL Server 2000, MySQL and MS Access.
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Projects

Wellpoint (Healthcare)
Client : Wellpoint. (USA)
Period :.July 2008 to Still
Environment : Unix, Perl Scripts, MySQL
Platform : Windows XP
Web Server : Internet Information Server 5.0
Team Size : Four

Description: WellPoint is a mission-driven, values-based company focused on delivering the best health
care value for our customers. Committed to reducing the ranks of the uninsured and underinsured by making
health care more affordable and accessible. Collaborated with physicians and hospitals to improve health
care quality by supporting greater use of evidence-based medicine and adherence to quality protocols, thus

Responsibilities
• Identified the resources
• Assigned the task to team members
• Tracking and Monitoring the performance of team members
• Analyze and Approve the outcome of team members
• Coordinated with the Internal customers
• Developed Test Plan
• Formulated test strategies
• Devised test techniques
• Bug Reporting Analysis and Test Metrics Analysis

Blue Shield of California (BSC)

Client : BSC
Period :.July 2007 to June 2008
Environment : Unix, Perl Scripts, MySQL
Platform : Windows XP
Web Server : Internet Information Server 5.0
Team Size : Four

Description: Blue Shield of California, an independent member of the Blue Shield Association, is a not-for-
profit health plan dedicated to providing Californians with access to high-quality health care at a reasonable
price. HOVS will assign receipt date based on the date the mail pick up is done or the date the packages will
be received from BSC. If the mail pick up is done on a HOVS and BSC holiday or weekend then the date
assigned would be the following business day

HOVS will assign receipt date based on the date the mail pick up is done or the date the packages will be
received from BSC. If the mail pick up is done on a HOVS and BSC holiday or weekend then the date
assigned would be the following business day
HOVS will sort all claim documents into the following categories;

1. Clean Single Page Claim Document (may contain HCFA, UB and Dental)
2. Clean Multi Page Claim Document (may contain HCFA, UB and Dental with or without COB, Other
Attachments)
3. Non-Standard Single and/or Multi Page Claim Document (may contain Institutional, Professional and
Dental Claims with or without COB, Other Attachments)
4. Pharmacy
5. Correspondence

Responsibilities
• Assigned the task to team members
• Tracking and Monitoring the performance of team members
• Involving Requirement gathering meeting
• Preparing Understanding Document
• Arriving Test Scenarios
• Generating Testcases
• Preparing Input data for Execution
• Gathering Pre-requisites environment
• Executing the Testcases
• Reporting Bugs through Mantis
• Developed Test Plan
• Formulated test strategies
• Devised test techniques
• Bug Reporting Analysis and Test Metrics Analysis

Fiserv
Client : Fiserv
Period :.March 2004 to June 2007
Environment : Unix, Perl Scripts, MySQL
Platform : Windows XP
Web Server : Internet Information Server 5.0
Team Size : Four

Description: Fiserv is a health plan access to high-quality health care at a reasonable price. HOVS will
assign receipt date based on the date the mail pick up is done or the date the packages will be received from
Fiserv. If the mail pick up is done on a HOVS and Fiserv holiday or weekend then the date assigned would
be the following business day

Responsibilities
• Assigned the task to team members
• Tracking and Monitoring the performance of team members
• Involving Requirement gathering meeting
• Preparing Understanding Document
• Arriving Test Scenarios
• Generating Testcases
• Preparing Input data for Execution
• Gathering Pre-requisites environment
• Executing the Testcases
• Reporting Bugs through Mantis
• Developed Test Plan
• Formulated test strategies
• Devised test techniques
Bug Reporting Analysis and Test Metrics Analysis

Form Processing: Legal and County Forms

Client : Legal (Rochester)
Period : February 1997 to February 2004.
Application : FormMaker, Acrobat 7.0, Acrobat 5.0
Team Size : Eight

Description: Product - Legal, County & US State Forms & Administration Files, Taxation, Federal, News
Journals Attorney General & Law Books

Process – Downloading Forms, Pre Analysis, Testing, Transferring, Fielding & Designing Fresh Forms using
Form Maker, Validating Data Verification & Shipping

Turn Around Time (TAT) from 3 hrs to 24 hrs

Responsibilities
• Leading a team of Conversion Instruction Analysts
• Designing and developing data conversion techniques in unfilled PDF forms
• Conducting feasibility study of the process suggested by Technology Group
• Ensuring absolute adherence to required SLA guidelines, Quality Control
• Trouble Shooting Vendors and In-house team
• Training the Technicians in the Conversion Instruction
• Monitoring FTE, Trend analysis, Reporting, Internal and External calibrations
• Involved in Process Design Re-Engineering for the on-going projects
• Implementing new processes to cut cost, Reduce TAT and improve efficiency
• Attending webex sessions, MIS Reporting & initiating conference calls
• Involved in ISO awareness program, procedure review and document maintenance

Personal

Date of Birth : 29th June 1978.

Father’s Name : K. Mathavan.
Sex : Female.
Marital Status : Married.
Present Address : 3, ‘C’ Block
Pattalam Old Police Qtrs,
Pattalam, Chennai – 60012.