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Deepika Resume
Deepika Resume
Deepika Resume
E-Mail: deepika_darshan@yahoo.co.in
Phone No: +91- 9885419211
Career Objective
Scouting for a progressive carrier in a reputed organization by contributing
the best of my knowledge and experience to the organization
Professional Summary
Career Profile
Skill Set:
Projects Handled:
Project 1:
Classification : CONFIDENTIAL
Classification: GE Birlasoft Internal
Environment : J2EE, Mercator, FDR (Mainframe)
Team Size : 34
Description:
The Apollo Workstation Application is designed for GECF customer service
executives to provide Credit card services to customers and solve queries
raised by them. There are two major parts of this application and are
Customer service and Collections. In Customer service, CSR will receive
calls and provide information to customers on their queries. Customer
service part is used for inbound calls. Front-end solution will initiate
various transactions that will cascade to logical monetary and non-
monetary transactions impacting cardholder accounts and receivable
enhancing operator usability and productivity.
Collections part is used for outbound calls, where CSR will call customers
and ask them to pay the balances before due dates and collect required
details for payment.
First data resource (FDR) is Mainframes backend used where the details
of customers are retrieved by CSR and can be updated when changes
are done. This application serves around 2000 clients
• Executed the role of SPOC for client site testing on behalf of my team.
Classification : CONFIDENTIAL
Classification: GE Birlasoft Internal
RECOGNITIONS AND ACHIEVEMENTS:
Personal Profile:
Classification : CONFIDENTIAL
Classification: GE Birlasoft Internal