Quetion:_5.1.

1
Gender Of Respondent

Frequency Percent Valid Percent Cumulative

Percent

Male 86 86.0 86.0 86.0

Female 14 14.0 14.0 100.0

Valid

Total 100 100.0 100.0

Interpretation

From the above table it can be observed that 100 respondent Have been taken , from that 86%
males and 14% females have been taken in the survey
Quetion:_5.1.2

Satisfaction with your stay

Frequency Percent Valid Percent Cumulative

Percent

Excellent 67 67.0 67.0 67.0

Above Average 31 31.0 31.0 98.0

Valid
Below Average 2 2.0 2.0 100.0

Total 100 100.0 100.0

Interpretation
Majority of respondent including ( 67% excellence and 31% above average) satisfied
with His/ her lemon premiere hotel stay .Rest of 2% for respondents answered is
below average.
Quetion:_5.1.3

Purpose of stay

Frequency Percent Valid Percent Cumulative

Percent

Business 72 72.0 72.0 72.0

Social 18 18.0 18.0 90.0

Valid
Leisure 10 10.0 10.0 100.0

Total 100 100.0 100.0

Interpretation

72% respondent came for business, 18% has come for social and 10% respondent came for
leisure in hotel.
Quetion:_5.1.4

Did we meet at your comfort level?

Frequency Percent Valid Percent Cumulative

Percent

Yes 93 93.0 93.0 93.0

Valid No 7 7.0 7.0 100.0

Total 100 100.0 100.0

Interpretation

93% of respondent Are Met his comfort level with hotel, that is a positive things for lemon tree
hotel by guest side.
 Did the Hotel Services up to the mark?

Frequency Percent Valid Percent Cumulative

Percent

Yes 92 92.0 92.0 92.0

Valid No 8 8.0 8.0 100.0

Total 100 100.0 100.0

Quetion:_5.1.5
 Guest satisfaction with hotel accommodation
Frequency Percent Valid Percent Cumulative
Percent

Highly Satisfied 68 68.0 68.0 68.0

Satisfied 28 28.0 28.0 96.0

Valid
Unsatisfied 4 4.0 4.0 100.0

Total 100 100.0 100.0

Interpretation

92% of respondent said that yes, the hotel services up to the mark of his category. And rest of
8% respondent feels that no, hotel services is not up to the mark.
Question:_5.1.6
Interpretation

All staying guest of hotel are wants more accommodation, Here in this survey 68% respondents
are highly satisfied and 28% of respondent are satisfied with hotel accommodation which
already given to guest or customer. Unsatisfied respondent is just 4%.

Question:-5.1.7
 Did you like to ambience of the room?
Frequency Percent Valid Percent Cumulative
Frequency Percent Valid Percent Cumulative
Percent
Percent
Valid yes 80 80.0 80.0 80.0
Very like 84 84.0 84.0 84.0
No 20 20.0 20.0 100.0
Like 14 14.0 14.0 98.0
Valid Total 100 100.0 100.0
Dislike 2 2.0 2.0 100.0

Total 100 100.0 100.0

Interpretation

Rooms ambience is majorly consider thing by guest. Here 84% of respondent are
very much liked and the room ambience 14% is liked the room ambience. Rest of
4% respondent disliked.

Question:-5.1.8
Interpretation

80% of respondent are satisfied with rooms rate and rest of 20% respondent are not satisfied with rooms
rate

QUESTION:-5.1.9
 Did you like Swimming pool of this hotel?
Frequency Frequency
Percent Valid Percent
Percent CumulativeCumulative
Valid Percent
Percent Percent
Like Like 91 91.0
50 50.0 91.0 50.0 91.0 50.0
Dislike Dislike 3 3.0
5 5.0 3.0 5.0 94.0 55.0
Valid Valid
Not Used Not Used 6 6.0
45 45.0 6.0 45.0 100.0 100.0
Total Total 100 100.0
100 100.0 100.0 100.0

Interpretation

Out of 100 respondent 50% are liked and 5% are disliked swimming pool facilities of the hotel.
Rest of 45% respondent are not used the hotel swimming pool.

Question:-5.1.10

Did you like restaurant of this hotel?

Interpretation

Out of 100 respondent 91% are liked and 3% are disliked restaurant of the hotel. Rest of
6%respondent are not used restaurant of the hotel .
Question:-5.1.11

Did you likeRoome services of this hotel?

Frequency Percent Valid Percent Cumulative

Percent

Like 94 94.0 94.0 94.0

Dislike 4 4.0 4.0 98.0

Valid
Not Used 2 2.0 2.0 100.0

Total 100 100.0 100.0

Interpretation

94% are liked the room service of the hotel ,that is nice feedback about room service facilities.
4% are disliked Room service facilities of the hotel. Rest of 2% respondent are has been no idea
about Room services, because they spended much less time in the hotel.

Question:-5.1.12

Did you like Internet services of this hotel?

Frequency Percent Valid Percent Cumulative

Percent

Like 81 81.0 81.0 81.0

Dislike 13 13.0 13.0 94.0

Valid
Not Used 6 6.0 6.0 100.0

Total 100 100.0 100.0

Interpretation

Out of 100 respondent 81 are liked and 13% are disliked internet facilities of the hotel. Rest of
6% respondent are not used the hotel internet facilities.

Question:-5.1.13
Did you like Hotel transportation of this hotel?

Frequency Percent Valid Percent Cumulative

Percent

Like 68 68.0 68.0 68.0

Dislike 6 6.0 6.0 74.0

Valid
Not Used 26 26.0 26.0 100.0

Total 100 100.0 100.0

Interpretation

68% are liked and 6% are disliked Hotel transportation facility of the hotel. Rest of
26%respondent are not used the hotel transportation.

Did you likeTest Of Foods this hotel?? Question:-5.1.14

Frequency Percent Valid Percent Cumulative
Percent

Like 97 97.0 97.0 97.0

Dislike 1 1.0 1.0 98.0

Valid
Not Used 2 2.0 2.0 100.0

Total 100 100.0 100.0

Interpretation

Out of 100 respondent 97% are liked test of hotel food, its a extremely positive response from
respondent side. Only1 respondent is disliked food taste of the hotel.2% respondent are not
tasted the food of hotel.

Question:-5.1.15
 Did the Hotel Staff attend you well?

Frequency Percent Valid Percent Cumulative

Percent

Yes 99 99.0 99.0 99.0

Valid No 1 1.0 1.0 100.0

Total 100 100.0 100.0

Interpretation

Here I got the extreme level answer by respondent.99% respondent are said that the hotel staff
attend to them well. This answered is a appreciation for his work to entire hotel staff.

Question:-5.1.16
 what did you most like about lemon tree hotel?
Did the Staff engage you in conversation?
Frequency Percent Valid Percent Cumulative
Frequency Percent Valid Percent Cumulative
Percent
Percent
Services 34 34.0 34.0 34.0
Valid Yes 92 92.0 92.0 92.0
Location 9 9.0 9.0 43.0
No 8 8.0 8.0 100.0
Courtesy and competence of
Valid Total 100 100.0
33 33.0 100.0 33.0 76.0
staff

Ambience 24 24.0 24.0 100.0

Total 100 100.0 100.0

Interpretation
Most likable thing of 34% is hotel services, 9% respondent most like location of hotels,33% of
respondent most like courtesy and competence of staff and 24% of respondent most likable
things of hotel is ambience of the lemon tree premiere hotel
Question: 5.1.17
Interpretation

92% respondent said that yes, the staff of hotel engage they in conversation. Rest
of 8% respondent answered is no.

Question:-5.1.18
 Quality of the food of lemon tree hotel?

Frequency Percent Valid Percent Cumulative

Percent

Excellent 61 61.0 61.0 61.0

Good 33 33.0 33.0 94.0

Valid
Average 6 6.0 6.0 100.0

Total 100 100.0 100.0

Interpretation

About the quality of the hotel food 61% Said Excellent ,33% said good and Rest of
6% respondent said Quality of food is average.
Question.5.1.19

Frequency Percent Valid Percent Cumulative

Percent
Is
Yes 48 48.0 48.0 48.0

No 8 8.0 8.0 56.0

Valid I don't Know about
44 44.0 44.0 100.0
programme

Total 100 100.0 100.0

lemon tree loyalty programmes is beneficial?

Interpretation
48% Do you aware about our another city location of lemon tree hotels? respondent
are Agreed with that
Frequency Percent Valid Percent Cumulative
,lemon tree loyalty
Percent
programme is beneficial
Yes 71 71.0 71.0 71.0
and 8% is disagreed.
Valid No 29 29.0 29.0 100.0
Rest of 44 %
respondent Total 100 100.0 100.0 not knew
about the loyalty program which held by lemon tree hotels ltd. So For that need to do some
awareness flow about loyalty program from company side.

Question:-5.1.20
Interpretation

72% respondents Are aware about another city location of lemon tree hotels. And
rest 28% respondents dont know about another city location of lemon tree hotel.

Question:-5.1.21

Will you stay with us on your next visit?

Frequency Percent Valid Percent Cumulative

Percent

Definetly yes 73 73.0 73.0 73.0

Probably yes 23 23.0 23.0 96.0

Valid
Probably No 4 4.0 4.0 100.0

Total 100 100.0 100.0

Interpretation

Out of 100 Respondent 73% respondent said definitely yes, to will stay with lemon
tree premiere Ahmedabad hotel on his/her next visit and 23% said probably yes.
Rest of 6 % said probably no, to will stay with hotel next time.

Question:-5.1.22

Ahmedabad is your frequented city for travell?

Frequency Percent Valid Percent Cumulative

Percent

Yes 93 93.0 93.0 93.0

Valid No 7 7.0 7.0 100.0

Total 100 100.0 100.0

Interpretation

When asked to respondent about his frequented city for travel, 93% respondent said that
Ahmedabad is frequented city for them and 7% is said not.

Question:-5.1.23
 Delhi Is your frequented city for travell?

Frequency Percent Valid Percent Cumulative

Percent

Yes 45 45.0 45.0 45.0

Valid No 55 55.0 55.0 100.0

Total 100 100.0 100.0

Interpretation

Delhi is 45% respondent of frequented city for travel. Rest of 55% respondent for delhi is not
Frequented city.

Question:5.1.24
 Bangalore is your Frequented city of travel?

Frequency Percent Valid Percent Cumulative

Percent

Yes 19 19.0 19.0 19.0

Valid No 81 81.0 81.0 100.0

Total 100 100.0 100.0

Interpretation

Bangalore is 19% respondent of frequented city for travel. Rest of 81% respondent for Bangalore
is not Frequented city.

Question:-5.1.25
 Chennai is your Frequented city of travel?

Frequency Percent Valid Percent Cumulative

Percent
Jaipur is your Frequented city of travel?
Valid Yes 8 8.0 8.0 8.0
Frequency Percent Valid Percent Cumulative
No 92 92.0 92.0 100.0
Percent
Total 100 100.0 100.0
Yes 9 9.0 9.0 9.0

Valid No 91 91.0 91.0 100.0

Total 100 100.0 100.0

Interpretation

Jaipur is 9% respondent of frequented city for travel. Rest of 91% respondent for jaipur is not
Frequented city.

Question:5.1.26
Interpretation

Chennai is 8% respondent of frequented city for travel. Rest of 92% majority of respondent for
Chennai is not Frequented city.

Question:-5.1.27

Mumbai is your Frequented city of travll?

Frequency Percent Valid Percent Cumulative

Percent

Yes 58 58.0 58.0 58.0

Valid No 42 42.0 42.0 100.0

Total 100 100.0 100.0

Interpretation

Mumbai is 58% respondent of frequented city for travel. Rest of 42% respondent for mumbai

is not Frequented city. After ahmedabad city most frequented city is Mumbai for respondent.

Question:-5.1.28

Hyedrabad is your Frequented city of travell?

Frequency Percent Valid Percent Cumulative

Percent

Yes 11 11.0 11.0 11.0

Valid No 89 89.0 89.0 100.0

Total 100 100.0 100.0

Interpretation

Hyderabad is 11% respondent of frequented city for travel. Rest of 89% respondent for
hyderabad is not Frequented city.

Question:-5.1.29

Pune is your Frequented city of travel?

Frequency Percent Valid Percent Cumulative

Percent

Yes 32 32.0 32.0 32.0

Valid No 68 68.0 68.0 100.0

Total 100 100.0 100.0

Interpretation

Pune is 32% respondent of frequented city for travel. Rest of 68% respondent for pune is not
Frequented city.

Question:-5.1.30

Gurgaon is your Frequented city of travell?

Frequency Percent Valid Percent Cumulative

Percent

Yes 10 10.0 10.0 10.0

Valid No 90 90.0 90.0 100.0

Total 100 100.0 100.0

Interpretation

Gurgaon is 10% respondent of frequented city for travel. Rest of 90% respondent for gurgaon

is not Frequented city.

Question:-5.1.31

Baroda is your Frequented city of travell?

Frequency Percent Valid Percent Cumulative

Percent

Yes 17 17.0 17.0 17.0

Valid No 83 83.0 83.0 100.0

Total 100 100.0 100.0

Interpretation

Baroda is 17% respondent of frequented city for travel. Rest of 83% respondent for baroda is not
Frequented city.

Question-5.1.32
 How Did You Come to know about lemon tree hotels?

Frequency Percent Valid Percent Cumulative

Percent

Colleagues & Friends 20 20.0 20.0 20.0

Family 3 3.0 3.0 23.0

Sales team of hotel 17 17.0 17.0 40.0

Online Booking Sites 30 30.0 30.0 70.0

Valid
Social Media 5 5.0 5.0 75.0

Hotel website 18 18.0 18.0 93.0

Other 7 7.0 7.0 100.0

Total 100 100.0 100.0

Interpretation

Out 100 respondent 20% came to know by colleagues & friends, 3% came to know by family,
17% by sales team of hotel, highest 30% by online booking site, 18% by social media and 7% by
others respondent came to know about lemon tree hotels.