Professional Documents
Culture Documents
Project Management2010
Project Management2010
q What Project ?
q What Project Management ?
q Why Project Management Now ?
What is a Project ?
Project:
A temporary endeavor
undertaken to create a unique
product or service.
Series of actions to achieve
a result
What Project
Management ?!!
Project Management:
The application of knowledge,
skills, tools, and techniques to
project objectives to meet
stakeholder needs and expectations.
Holy triangle Time,Cost,Quality
Why Project
Management Now?
Why Project Management Now?
Promised
date
11
No Change!
We are already running late.
I need to meet my date.
We worked hard to prevent change
at the start.
Change &
Rework
happens at
the most
expensive
Granger big cheese
time Edwards - Customer
Promised
Spec date
signed off
here
12
Change!
Our spec was a guess
We learn by doing the project
We need the best product
Promised
Spec date
signed off
here
13
Out of hundreds of projects, there is
no case in which requirements
remained stable throughout the
A typical software project
experiences a 25% change in
Change!
design - Reinertson (1998) on requirements Our spec was a guess
Product Development - Boehm and Papaccio (1988)
on Software Development
We learn by doing the project
We need the best product
This learning
causes change
Meet Best
Schedule Product
Conflict*
15
The Project Managers Conflict:
Successful
Project
Meet Best
Schedule Product
Whos to blame?
-
-The way we build software?
16
2-Project Management History :
1957: The Sputnik chock, initiating the Polaris project The
Polaris project: 250 main suppliers and 9000 secondary
suppliers coordinated to perform ca 70.000 different activities
using PERT (Program Evaluation and Review Technique).
1956-59: CPM (Critical Path Method) is created at
DuPont, independent of PERT.
PERT and CPM are very similar and are both examples of
network planning of projects
1959: The concept of project manager is coined in Harvard
Business Review.
1960ies: Great interest in matrix organizations
1967: INTERNET (IPMA) and PMI is established.
2-Project Management History :
1968 The Natplan interest group is created in Sverige (later to
be named Svenskt Projektforum).
1980ies: Increasing interest in organizational and project
management issues in projects.
The project philosophy spreads to other fields, to smaller
activities and to internal activities.
1987: PMBOK (Project Management Body of Knowledge)
presents its first issue by PMI. The ambition to create certified
project management, so called PMPs (Project Management
Professionals).
1990ies: Management by projects (the project based
company)
Agenda
Elements of Successful (and Unsuccessful) Projects
in Higher Education
Tools of the Trade
Project Charter
Work Breakdown Structure
Project Schedule
Project Budget
Managing the Project
Project Managers Role
Managing Change
Navigating the Politics of Change
Resources for the Project Manager
Presenter
CIO at Plymouth State University
Led major projects on three campuses
of the University System of New
Hampshire
Instructor for University of Phoenix
online course in Project Management
Masters Degrees in Counseling and
Executive MBA
Why Project Management?
Todays complex environments require
ongoing implementations
Project management is a method and
mindseta disciplined approach to
managing chaos
Project management provides a
framework for working amidst persistent
change
Themes Requested
Alignment of projects to organizational mission,
goals and objectives
Resource conflicts; being spread too thin
Organization: traditional vs a matrix, and how to
get things done when you are not in control
PM role; Supervisor of many, but manager of
none.
Managing smaller projects and keeping track of
them
Being organized when organization is not your
greatest strength
Themes Requested
Establishment of PM Office?
Projects that initiate new work &
responsibilities
Developing effective work teams with
individuals who dislike one another
Getting realistic timeframes attached to
project initiatives
Controlling changes to development
Themes Requested
How do we apply PM in higher
education, a culture not known for
application of business-like methods
Improved change management
practices
Getting vendors to follow up on their
end of the deal
Ideas around moving an operation to a
new facility
Themes Requested
Project
management as applied to an
academic library setting
Project Management:
Official Definition
A project is a temporary endeavor
undertaken to create a unique product
or service. It implies
a specific timeframe
a budget
unique specifications
Who
What
Where
Why
When
Project Charter
Project Goal & Decision making
Objective Assumptions
Sponsor Risks
Stakeholders Business process
Timeline changes
Resources required Project manager
Deliverables Project team
Budget
Signatures
Assumptions
Opportunity to put it all out there
Challenges facing the project
Implications
Organizational history
Political implications
Requirements of decision-making
Avoid dog
Go to bathroom
Work Breakdown Structure
Canoe Trip to
Boundary Waters
Arrange Travel Get Equipment Plan Meals Prepare Budget Plan for
Plan Activities
Emergencies
Schedule Flights to Mpls Contact BW Outfitter Bring cooking gear Assign Budget Person Obtain
Bring Cards
emerg. #s
Bring
Prepare 6 dinners Close-out trip
Fishing Gear
Arrange Travel Get Equipment Plan Meals Prepare Budget Plan for
Plan Activities
Emergencies
Schedule Flights to Mpls Contact BW Outfitter Bring cooking gear Assign Budget Person Obtain
Bring Cards
emerg. #s
Bring
Prepare 6 dinners Close-out trip
Fishing Gear
Arrange Travel Get Equipment Plan Meals Prepare Budget Plan for
Plan Activities
Emergencies
Schedule Flights to Mpls Contact BW Outfitter Bring cooking gear Assign Budget Person Obtain
Bring Cards
emerg. #s
Bring
Prepare 6 dinners Close-out trip
Fishing Gear
Arrange Travel Get Equipment Plan Meals Prepare Budget Plan for
Plan Activities
Emergencies
Schedule Flights to Mpls Contact BW Outfitter Bring cooking gear Assign Budget Person Obtain
Bring Cards
emerg. #s
Bring
Prepare 6 dinners Close-out trip
Fishing Gear
Write RFP Select Vendors to mail RFP Train Arrange Vendor Support
Recommendation
Work Breakdown Structure
Write RFP Select Vendors to mail RFP Train Sysadmins Arrange Vendor Support
Make Recommendations
Work Breakdown Structure
Requires structured brainstorming
Project Schedule Tools
Many tools available
Microsoft Project
Many more specialized software
www.dotproject.net
Excel
Most important
Monitor tasks
Gantt views of project
one page views for executives
rollout and more complex views for work teams
Critical Paths
Inputs from multiple teams that roll up to project manager
Dependencies
Resources assigned to tasks
Project Schedule Tools
Many tools available
Microsoft Project
Many more specialized software
www.dotproject.net
Excel
Most important
Monitor tasks
Gantt views of project
one page views for executives
rollout and more complex views for work teams
Critical Paths
Inputs from multiple teams that roll up to project manager
Dependencies
Resources assigned to tasks
Project Schedule
Project Schedule
Critical Paths
Milestones that impact downstream
milestones and the overall timeline of
project
If you miss a Critical Path, the entire
project is delayed, or
You have to make up ground on
downstream critical paths
Project Budget
Direct Costs
Indirect Costs
Ongoing costs
Project Budget
TripleConstraint
Five Stages
Project Manager Role
Decision Making Structure
Communication Plan
Meeting Management
Team Development
Navigating Organizational Politics
Triple Constraint
Risk?
Time
Five Stages of Project Management
Project Management (in our industry) is divided into five
parts:
Communicate
Define Plan Monitor Complete
Communicate
Re-Plan
Project Managers Role
Leadership
Organization
Communication
Finance
Technical savvy
Politicking
Team building
Praising
Punishing
Traditional Organization
President
Stormin
Normin
Performin
Formin Storminin theory
PERFORMIN!
Normin
Stormin
Formin
Formin Storminin reality
Performin
Stormin!
Formin
Normin
Formin Storminin reality
Formin Performin
Stormin! Normin
Consultants
Objective, skilled consultants can
provide a team foundation
Consultants can address dicey
organizational issues
For large projects, this approach is vital.
Meeting Management
Develop Ground Rules early
Assign facilitator
Assign reporter and reporting structure
Frequency of meetings
Focus of meetings
Information sharing?
Agenda building
Praisein public
Punish in private
Case Study
Decision Making Structure
Define Layers
Levels of responsibility
Executive should be spelled out
Project Manager for each group.
Project Team
Sub Teams Examples
Execs will make all decisions on scope,
Documentation schedule, personnel changes and budget
Project Mgt. team will make all decisions
on team assignments, work allocations
and management of vendors.
Training team will make decisions about
training requirements and schedules of
sessions.
Decision Making
Avoid consensus abuse
Consensus may be desired, but is not required
Lack of consensus does not mean no decision
Projects force decisions by leaders
Clarify who makes what decisions
Establish structure for rapid decision making
Communicate decisions
Log/track decisions for future reference
While everyone may not agree with all decisions, its
important that team members agree to support the
decisions
Get buy-in from sponsor and administrators
preventing end arounds.
Communication Plan
Definestakeholders
Develop communication plan
Identify
talents for communication
means of communication
frequency of communication
Navigating the Politics of Change
Identify a mentor
Project Management is Change
Project methodology is really about managing
change
Change in current practices
Developing new practices
Getting people to change their behaviors
How they do their work
Approved
In progress
Requires organizational buy-in
Knowledge Areas:
q Scope Management
q Time Management
q Cost Management
q Quality Management
q Human Resources Management
q Communications Management
q Risk Management
q Procurement Management
q Integration Management
Disclaimers:
Substantive Differences
Size Differences
Components are Integrated
Over-simplified Examples
Project Management Context:
ProjectPhases and Life Cycle
Stakeholders
Leadership Skills
General Management Skills
Communications Skills
Project Phases and Life Cycle:
Divide Project into Phases
Better Management Control
Review Deliverables and Performance
Fast-tracking
Example of Project Phases:
Conceptual Design
Detailed Design
Coding and Testing
Training and Documentation
Deployment
Stakeholders:
Individuals and Organizations
Actively Involved in Project
Interests Affected by Project
Leadership Skills:
Vision and Strategy
Establishing Direction
Aligning People
Communicating
Negotiating
Motivating and Inspiring
Influencing Organizations
Overcoming Barriers to Change
General Management Skills:
Planning
Finance and Accounting
Personnel Administration
Technology
Organizational Development
Delegation
Team Building
Conflict Management
Solving Problems
Communications Skills:
Writing
Listening
Speaking
Presenting
Media Relations
Meeting Management
Scope Management:
Initiation
Scope Planning
Scope Definition
Scope Verification
Scope Change Control
Key Inputs, Tools & Techniques,
and Outputs:
Product Description
Project Charter
Scope Statement
Work Breakdown Structure (Microsoft
Project)
Formal Acceptance
Scope Management Plan
Time Management:
Activity Definition (Microsoft Project)
Activity Sequencing (Microsoft Project)
Activity Duration Estimating
Schedule Development
Schedule Control
How do you calculate time?
Organizational Planning
Staff Acquisition
Team Development
Key Inputs, Tools &
Techniques, and Outputs:
Agenda
Summary
What has happened
since last time?
What happens next?
Time plan
Risks and options
Key Inputs, Tools &
Techniques, and Outputs:
Communications Management Plan
Project Records
Performance Reports
Change Requests
Project Archives
Formal Acceptance
Lessons Learned
Risk Management:
Risk Identification
Risk Quantification
Risk Response Development
Risk Response Control
Results from a risk analysis
A list of risks in prioritized order
Suggestions of how to eliminate, reduce
or meet risks
Workflow in a Risk Analysis
Use project idea and goal as starting point
Make a list of risks and threats individually
Make a common list
Look for reasons for risk
Make a risk calculation
1) Likeliness that the risk might occur
2) Effect of risk
Make suggestions of ways to deal with the risk.
Write a report
Decide about what to do
Key Inputs, Tools &
Techniques, and Outputs:
RiskManagement Plan
Checklists
Contingency Plans
Reserves
Contractual Terms
Procurement Management:
Procurement Planning
Solicitation Planning
Solicitation
Source Selection
Contract Administration
Contract Close-out
Key Inputs, Tools &
Techniques, and Outputs:
Procurement Management Plan
Procurement Documents
Proposals
Contract
Contract File
Formal Acceptance and Closure
Integration Management:
Project Plan Development
Project Plan Execution
Overall Change Control
Key Inputs, Tools &
Techniques, and Outputs:
Project
Plan
Lessons Learned
Management Processes:
InitiatingProcesses
Planning Processes
Executing Processes
Controlling Processes
Closing Processes
Scope Activity
Planning Sequencing
Activity Schedule
Definition Development
Scope Duration
Definition Estimating
Cost
Budgeting
Resource
Planning
Plan
Cost
Development
Estimating
Quality Communications
Planning Planning
Organizational Staff
Planning Acquisition
Procurement Solicitation
Planning Planning
For More Information:
Search Group, Incorporated
www.search.org
National Center for State Courts
www.ncsc.dni.us
Project Management Institute
www.pmi.org
International Standards Organization
www.iso.org
Software Engineering Institute
www.sei.cmu.edu
Center for Technology in Government
www.ctg.albany.edu
Q & A:
Thanks to all
$$$$