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  • HK 15 Minutes Training Schedule

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    Ayman Ghanem
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    This document outlines a monthly on-the-job training schedule for housekeeping staff, listing various training topics to be covered such as hotel organization, guest expectations, linen identification, service excellence, assisting guests with special needs, building guest loyalty, proper linen folding, personal hygiene, emergency procedures, cleaning guest rooms, and safety protocols. The schedule is signed off by the head of the housekeeping department.

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    This document outlines a monthly on-the-job training schedule for housekeeping staff, listing various training topics to be covered such as hotel organization, guest expectations, linen identification, service excellence, assisting guests with special needs, building guest loyalty, proper linen folding, personal hygiene, emergency procedures, cleaning guest rooms, and safety protocols. The schedule is signed off by the head of the housekeeping department.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    11 views1 page

    HK 15 Minutes Training Schedule

    Uploaded by

    Ayman Ghanem
    This document outlines a monthly on-the-job training schedule for housekeeping staff, listing various training topics to be covered such as hotel organization, guest expectations, linen identification, service excellence, assisting guests with special needs, building guest loyalty, proper linen folding, personal hygiene, emergency procedures, cleaning guest rooms, and safety protocols. The schedule is signed off by the head of the housekeeping department.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 1

    Monthly On-The-Job Training

    (15 minutes Training Schedule)

    Department: Housekeeping

    Month:

    Date Time Place Training Topic Trained By Remarks

    HK Organization
    Grooming Standard
    Guest Expectation
    Linen Identification
    Service Excellency
    Assisting sick/
    handicapped guest
    How to build guest
    loyalty
    What to say
    What not to say
    Hiccups
    Linen Folding
    Zero Defects
    Linen Running
    Personal
    Hygiene/sanitation
    Stocking Linen Closets
    Stocking Linen Carts
    Entering Guestrooms
    Resort & Company
    information
    Turn down service
    Preparing to clean
    Guestrooms
    Emergency Fire &
    Evacuation Procedure
    Stripping the Bed and
    Removing Soiled Linens
    Notice about children
    Guest Request & door
    open
    Dusting the Guestroom
    Safety Committee and
    Chemical Handling
    Cristal manual
    What to say what not to
    say .

    Head of Department Signature

    On-The-Job Training/15 minutes Training Schedule

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