Mr Rejoy Radhakrishnan

First name: Rejoy Nationality: Indian

Last name: Radhakrishnan Address: 708, Abdul Azeez Building,
Date of birth: 06/06/1981 Sharjah, UAE
Phone number: 971565683322 Email address: rrejoy@gmail.com

 Pro le
Performance-driven leader with 12 years of experience in operations, business development and people
management. Strong organizational, customer service and communication skills and an ability to independently
propel business projects. Experience of digital marketing and functional knowledge of business applications such
as Salesforce, SAP and Odoo.

 Achievements
Penetrated the SME market by providing cloud based ERP, ERP on Wheels.
Coined the idea of subscription-based offers of Privileged Identity Management solutions to reach a wider
market and make the solution more economical compared to the competitors.
Successfully managed multiple eCommerce projects.
Managed teams of upto 25 associates for Fortune 500 companies such as the Bank of America, Dell
and Sutherland global Services.
Working knowledge of security products such as CCTV cameras, biometrics and access control systems.

 Work experience
04/2015 - present Business Development Manager
Mechsoft Technologies, Dubai, United Arab Emirates
Business Development
Instrumental in introducing and marketing the Iraje Privileged Identity
Management solution (information security) in the UAE Market.
Signed up three clients for Iraje PIM in 2016, including Audi Middle East.
Identi ed the importance of Opensource solutions and acquired a partnership
with Odoo Business.
Identi ed the importance of cloud-based solutions and partnered with
Synergita and Greytip HR solutions for the SME market.
Pivotal in introducing a cost-effective cloud-based ERP solution called ERP on
Wheels, powered by Odoo, for SME customers.
Initiated digital marketing activities for Mechsoft Technologies including social
media Marketing.
Generated a lead base of 600 IT & HR Management professionals in the UAE.
Operations
Overall responsibility for short/medium projects and organisation of all resources
for projects.
Successfully managed three project implementations in liaison with the Technical
team.
Wrote reports on business operations for the executive staff.
Identi ed and managed risks, issues and dependencies.
Successfully trained the sales team on the importance of social media
marketing.
Introduced and trained the team on LinkedIn as a major source of lead
generation.
Managed ten member presale consultants and monitored their activities.
  Work experience
Successfully managed two performance appraisal cycles.
Other Achievements
Certi ed Iraje Privileged Identity Management consultant.
Functional training completed on Odoo ERP.
Certi ed Performance Management professional from Synergita.

09/2014 – 03/2015 Business Development Manager

Redconic Technologies, Doha, Qatar
Role
Achieved overall sales lead target of 200,000 for the rst quarter.
Recognized the importance of Security Camera Distribution signed with Qihan -
Largest Security system manufacturer.
Managed 15-member Technical & Customer Care team and monitored their daily
activities.

11/2012 – 08/2014 Consultant

Friendly Consultant Pvt Ltd , Hyderabad/Princeton USA , India/USA
Role
Source and attract candidates by using databases, social media etc
Screen candidates' resumes and job applications
Conduct interviews using various reliable personnel selection tools/methods to
lter candidates within a schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Be a communication link between the hiring company and the job applicant

11/2010 – 11/2012 Team Lead - Operations

Bank of America, Hyderabad, India
Achievements
Ranked as #1 Team Lead in 2011.
‘Silver’ winner on three different occasions; awarded to only 5% of the top
performers.
Role
Managed a team of 14 customer support associates and provided customer
support for the Ban of America Retail Chain.
Played a stellar role in managing service delivery through online banking
channels for consumer banking.
Became pro cient at managing and leading large teams to run successful
operations, with experience of developing service standards.
Followed a continuous feedback methodology to coach associates.

08/2008 – 07/2010 Team Manager - Business Development

Goldstone Technologies, Hyderabad, Hyderabad, India
Achievements
Successfully transitioned Rosetta Stone technical support from the US to India.
Role
Managed a team of 20 voice agents and provided technical support for Rosetta
Stone software.
Actively participated in the change management process of migrating the project
to India.
  Work experience
09/2006 – 08/2008 Functional Specialist
Sutherland Global Services, , Cochin/NJ, USA, India/USA

07/2004 – 09/2006 Sr Technical Expert

Dell International Services, Bangalore, India

 Strengths

Prospecting skills Entrepreneurial attitude Sales strategy MIS ERP Negotiation Skills

Motivate Customer Escalation Handling

 Education
10/2016 – 01/2017 Digital Marketing: Customer Engagement, Social Media, Planning, & Analytics
Columbia University - Columbia Business School, Dubai, United Arab Emirates
This course is based on Prof. David Roger’s course on digital marketing strategies
taught to executives who come to Columbia Business School from all over the world.

05/2009 – 05/2011 MBA - Project Management

Sikkim Manipal University, Hyderabad, India
Master of Business Administration, specializing in Project Management

05/2000 – 03/2003 Hospitality Management

Institute of Hotel Management, Bangalore, India