SERVICE BLUEPRINT

Industry: Fast Food counter (takeaways)

FRONTLINE PROCESSES

Custome
r entry

BACK OFFICE PROCESSES

Payment Check
Queue/c and
ustomer Allocate
decision the order
to the
specific
Payment cook (F)
and
order
placed Order
prepared
Issuance
of receipt
to
Ordered
customer
moved to
and
counter
Order
delivered
(F)

Customer
cross checks
the order (F)

Custome
r exit