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    TE Escalation Matrix-2017

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    Remo Msa
    This document outlines an escalation matrix for TE, an Egyptian telecommunications company. It details 5 levels of escalation for issues, with each level having a specified time after fault notification and contact information for the responsible party. Level 1 occurs at time of fault notification and involves the network operations center staff. Higher levels involve managers from network operations, operations and maintenance, quality insurance, and international customers/network operations if issues remain unresolved for longer periods after the initial notification.

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    TE Escalation Matrix-2017

    Uploaded by

    Remo Msa
    87 views1 page
    This document outlines an escalation matrix for TE, an Egyptian telecommunications company. It details 5 levels of escalation for issues, with each level having a specified time after fault notification and contact information for the responsible party. Level 1 occurs at time of fault notification and involves the network operations center staff. Higher levels involve managers from network operations, operations and maintenance, quality insurance, and international customers/network operations if issues remain unresolved for longer periods after the initial notification.

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    TE Escalation Matrix-2017

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    This document outlines an escalation matrix for TE, an Egyptian telecommunications company. It details 5 levels of escalation for issues, with each level having a specified time after fault notification and contact information for the responsible party. Level 1 occurs at time of fault notification and involves the network operations center staff. Higher levels involve managers from network operations, operations and maintenance, quality insurance, and international customers/network operations if issues remain unresolved for longer periods after the initial notification.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    87 views1 page

    TE Escalation Matrix-2017

    Uploaded by

    Remo Msa
    This document outlines an escalation matrix for TE, an Egyptian telecommunications company. It details 5 levels of escalation for issues, with each level having a specified time after fault notification and contact information for the responsible party. Level 1 occurs at time of fault notification and involves the network operations center staff. Higher levels involve managers from network operations, operations and maintenance, quality insurance, and international customers/network operations if issues remain unresolved for longer periods after the initial notification.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    TE Escalation Matrix

    Escalation
    Elapsed time after fault Escalation Level Name Phone Number Email
    Level
    (+20) 3 4960074
    T0 alexandria@te.eg
    1 NOC NOC Staff (+20) 3 4967528
    Fault Notification tenoc@te.eg
    (+20) 3 3907069

    T0+ 3 Eng. Mohamed Moustafa (+20)1006970464 Mohammad.Elsayed@te.eg


    2 NOC Supervisors
    3 hours after notification Eng. Sherif Ebeid (+20)1120460006 sherif.radwan@te.eg

    T0+ 4 Eng. Essam Mahmoud (+20) 1066698921 Essam.mahmoud@te.eg


    3 NOC Management
    4 hours after notification Eng. Amr Mahmoud (+20) 1001973011 Amr.mahmoud@te.eg

    T0+6
    4 O&M General Manager Eng. Ramadan Gaber (+20) 1068846637 Ramadan.morgan@te.eg
    6 hours after notification

    T0+10 Quality Insurance


    5 Eng. Lamiaa Bahaa (+20) 1001848121 Lamiaa.bahaa@te.eg
    10 hours after notification Manager

    GM, International and


    T0+14 Wholesale
    6 Eng. Mohamed Farouk (+20) 1090016285 Mohamed.Farouk@te.eg
    14 hours after notification Coordination
    Engineering.
    Director Intl
    T0+24
    7 Customers and Eng. Magda Abd-Elkader (+20)106669897 Magda.abdelkader@te.eg
    24 hours after notification
    Network Operation.

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