What is a customer service officer?

The Customer Service officer is a first point of contact for VFS customers. The primary role of
a Customer Service Officer within the team is to respond to a variety of customer requests and
inquiries via the telephone or in person over the counter. and loan accounts, telephone banking and
internet services.

The Job Role and Responsibilities. The primary responsibilities of a Customer Service
Executive would be : Answer calls professionally to provide information about products and
services, take/ cancel orders, or obtain details of complaints.

Customer service representatives interact with customers on behalf of an organization. They

provide information about products and services, take orders, respond to customer complaints, and
process returns. Many customer servicerepresentatives work in customer contact centers.