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(1304 - 17) Quality Defect Memorandum Operation Procedure PDF
(1304 - 17) Quality Defect Memorandum Operation Procedure PDF
Nissin Brake India Quality Defect Memorandum Operation Established Feb. 01, 2016 1
1. Purpose
This Procedure intends to clarify the details of nonconformities that occur after the receiving of purchased parts and
specify the instructions to the Supplier to ensure immediate prevention of outflow of the nonconforming purchased products,
identification of the cause, and promotion of countermeasures.
2. Scope
This Procedure applies to nonconforming purchased parts detected by the Customer, at the Factory, or during receiving
inspection.
3. Outflow prevention
Preventive action for outflow shall be rapidly taken in accordance with the "Troubleshooting Criteria" (QS-1302).
4.2 Originator
The Quality Defect Memorandum shall be issued by the Factory or the Purchasing Department.
2) Issuing department Name of the issuing department of the Quality Defect Memorandum
4) Drawing No./Part name Drawing No. and part name of the nonconforming single part
5) Situation of occurrence
a) Date of occurrence Date of occurrence of nonconformity
b) Number of occurrences Number of defect occurrences
c) Lot No. Delivery date of nonconforming products
d) Nonconformity event Specific description of nonconformity occurrence situation with illustration
6) Importance/Nuisance degree Event importance rank per the "Supplier Quality Evaluation Criteria" (QS-0603)
7) Instructions for disposition Scope of inventory disposition, method of checking, criteria, and method of
identification
*In the case of customer complaints in overseas parts, the customer-specified response due date and response form shall apply.
Stage Response due date Response form QDM and response sheets circulated to:
Factory or Purchasing Dept. Quality
Customer to NBI Within 3 business days Claim Information
Manager
Claim Information sharing to Supplier Within 2 business days
Mail
QDM-issuing department manager or
Claim Part dispatch to Supplier (if Within 2 business days Purchasing
required) Mail
(if PO required will take 7
Claim Part reach to Supplier Within 7-9 business days Transportation 3rd Party
*In the case of customer complaints in overseas parts, the customer-specified response due date and response form shall apply.
01 13-Feb-2017 Bhupender R.Ranjan Rule route for the overseas part added