Resident Services Directory

Resident Services Directory
2017-2019
15 Glade Street
West Haven, Connecticut 06516
(203) 934-8671
www.westhavenhousing.org
Page 2 West Haven Housing Authority
Table of Contents
Table of Contents .2-5

West Haven Housing Authoritys Board of
Commissioners.6
WHHA Directory..7-9
RAB Representatives10-11
Mission Statement.12
United Way....13
West Haven Alert Center...14
Emergency Preparedness..15-16
West Haven Fire Department.17
West Haven Community Emergency Response
Team (CERT).17
West Haven Police Department.....17
West Haven Animal Control..17
Table of Contents
Action Agencies/State Offices:

Center for Medicare Advocacy (CMA).....19
Community Renewal Team (CRT)19
Consumer Protection.19
Connecticut Alliance for Basic Human Needs
(CABHN)...20
Connecticut Office of Protection & Advocacy for
Persons with Disabilities (OPAOD....20
Department of Children and Families21
Department of Developmental Services....21
Department of Social Services...22
New Haven Legal Assistance Inc..22
Statewide Legal Services...22
Salivation Army.23
Table of Contents
Basic Needs:
Cash Assistance....25-26
Energy Assistance....27-28
Food & Nutrition..29-34
Shelters..35
Housing....35-49
Transportation......50-53
Children and Youth..54-62
Health Care:
Agency on Aging..63-64
Addiction Services...65-67
Assisted Living68-70
Adult Day Health Centers71-72
Foot Care...73
Health Clinics & Hospitals...74-76
Home Health Agencies.77-79
Table of Contents
Nursing Homes & Rehabilitative Care..87-88
Statewide HIV/AIDS Programs.89-93
Know Your Rights:
Housing Rights...94-95
Immigration Rights..96
Legal Rights.97-100
Medical Rights...101-102
Victim Rights.103
Workers Rights.104
Self Sufficiency:
Adult Education..105-108
Employment...109
Library...110
Money Management..111
Tax Information/ Filing Services....112-113
Translation Services....114-115
Board of Commissioners
Rosemarie Paine
Chairwomen
John R. OConnor
ViceChairmen
Wayne A. Orio
Treasurer
Jasmin Nugent
West Haven Housing Authority Directory

John P. Counter
Executive Director Ext. 116
Jessie M. Fennell
Executive Secretary/HR Ext.115
Finance Department
Tony Wang
Finance Director Ext.112
Andrew Stoddard
Accounts Payable Ext. 119
Public Housing Department

Meagan Golde
Director of Asset Management Ext. 111
Julie Stancarone
Property Manager servicing Surfside
West Haven Housing Authority Directory

Damonne Jones
Property Manager servicing John Prete,
Morrissey Manor, and Union School
(203) 937-8043
Yolanda Russell
Resident Service Coordinator
(203) 933-9449
Tyshawn Spinks
ROSS Coordinator
(203) 671-9155
Facilities Department
Erik Stokes
Facilities Manager
(203) 927-6505
Section 8 Department
23B Glade Street
West Haven, CT 06516
T (203) 934-9266
F (203) 937-0306
Elizabeth McManus Johanetsy Rivera
Director of Leased Housing Section 8 Tenant
Ext. 101 Coordinator
Ext. 106
Tina Goodwin
Paul Mullian
Section 8 Office Administrator
HQS Inspection
Ext. 100
Supervisor
(203) 691-8444
Cindy Carone
Section 8 Tenant Coordinator
Ext .120 Brian Morrissey
HQS Inspector
(203) 691-8444
Zuri Harriss
Section 8 Tenant Coordinator
Ext. 105
Resident Advisory Board (RAB)

Representatives
Union School Apartments
President-Ralph Foster
Vice-President-Edwin Ayuso
Secretary- Elaine Williams
Surfside
President Secretary
Bea Faulkner Richard Deso
Vice-President Treasurer
Ernie Zyjewski Karen Heltke
Resident Advisory Board (RAB)

Representatives
Morrissey Manor
President-Chuck Bogart
Vice-President-Carmen Sarro
Secretary-Karen Pilino
Treasurer-Chris Padilla
Mission Statement
The mission of The West Haven Housing
Authority is to provide and enhance
affordable living opportunities for individuals
and families with the greatest housing needs.
This includes seniors and disabled people
living on fixed incomes, homeless veterans,
and families with low incomes. We offer a
broad range of housing options to address the
unique needs faced by each of these groups.
Our guiding principles are: insure public
trust, protect the dignity of people with
limited resources, support independent living,
promote resident empowerment, community
partnerships, and provide communities of
choice to low and moderate-income residents
This booklet is to be used as a guide for people seeking

services. If you have questions regarding any services listed
in this booklet, please call the agency listed or the West
Haven Housing Authority for more information.
Please Note: an asterisk (*) near any telephone number

signifies they have Spanish-speaking staff available.
Nota: un asterisco (*) cerca de cualquier numero de
telefono significa qu hablan espanol. Personal
disponible.
United Way 2-1-1: 2-1-1 is Connecticut's statewide

information, referral, and crisis intervention service.
They provide up-to-date information about agencies
and programs. Their toll free number (2-1-1) can be
accessed 24 hours a day. Hearing/Speech impaired
and Multi-lingual operators are available.
Toll Free: (800) 203 1234
www.211us.org
West Haven Alert Center

The West Haven Alert Center has been established to
improve communications between town agencies,
residents and businesses. This system allows each
person to determine the types of messages they would
like to receive, including emergency notifications, town
services, events, and more.
Visit www.cityofwesthaven.com/AlertCenter.aspx to
create a profile and begin to receive messages through
your selected method of
La red de alerta de West Haven se ha establecido para

mejorar las comunicaciones entre agencias de la ciudad,
los residents y negocios. El Sistema permite a cada
persona determiner los tipos mensajas que les gustaria
recibir, incluyendo: las notificiones de emergencias,
servicios y eventos de la ciudad y mucho mas. Visite
www.cityofwesthaven.com/AlertCenter.aspx para crear
un perfil y comenzar a recibir mensajes a traves de su
metodo de contacto, como telefono, correo electronico y
Emergency Preparedness
Disasters happen anytime and anywhere. It is
important that your community, neighborhood
and families are prepared for such emergency
situations. Your family will cope best by
preparing for a disaster before it strikes. Having a
disaster kit, designated family gathering spot, and
regular family discussions along with practice
can help households endure evacuations as well
as disasters confidently.
Supplies for Disaster Kits: Water, Food, Fir st

Aid Kit, Tools and Supplies, Clothing, and
Bedding, Special Items, along with cash.
1. Water: Store one gallon of water per person
per day in containers that will not decompose.
Ex: Soft drink bottles.
2. Food: Store at least a three day supply of food
items that do not need refrigeration or
preparation.
Ex: canned meats, fruits, juices and vegetables,
high energy food, vitamins, specialty diet
3. First Aid Kit: bandages, gauze pads, scissors,

tweezers, needles, moistened towelettes,
antiseptic thermometer, safety pins, latex gloves,
sunscreen, cleansing agent ALONG WITH
prescribed medication and other over the counter
drugs.
4. Tools and Supplies: plastic eating utensil, battery
operated radio, batteries, flashlight, tape, matches,
signal flare, whistle, map of area.
5. Clothing and Bedding: Three day supply of
clothes, rain gear, blankets or sleeping bag, hat and
gloves, sunglasses.
6. Special Items: Phone accessories such as wall
charger and car charger. Baby items such as formula
and diapers. Denture supplies and eyewear supplies.
Entertainment items such as books and games. Also,
copies of important family documents; insurance
policies, passports, social security cards, credit/bank
card information, family records and an inventory of
valuable household items.
For a complete list of a Family Disaster Kit along

with local information contact the West Haven Fire
West Haven Fire Department

366 Elm Street
(203) 937-3710
West Haven Community Emergency
Response Team
(203) 937-3710
West Haven Police Department

200 Saw Mill Road
(203) 937-3900
West Haven Animal Control

7 Collis Street
(203) 937-3642
West Haven Town Hall
355 Main Street

(203) 937-3500
Departments of the town hall include:
assessors, corporation council, development/
planning, engineering, environmental health,
finance, health, human resources, inspections
and permits, mayors office, parks & recreation,
public works, registrar of voters, senior
services, social services, tax collector, town
clerk, town council, waste services and youth
services.
Action Agencies
Center for Medicare Advocacy: Offers
information on Medicare, Medicaid, and related
programs and free legal advice for those who have
been unfairly denied Medicare coverage.
Phone: (860) 456-7790
Fax: (860) 456-2614
Community Renewal Team (CRT): Offers a

wide variety of programs from all backgrounds and
income levels. Help can involve everything from
childcare or housing to education or treatment.
Located in Middletown.
Middletown Main Office:
44 Hamlin Street
Consumer Protection:
Fraud Hotline, report fraud and scams. Protect
Connecticut citizens from fraud, unfair business
practices and physical injury from unsafe goods or
services.
1 (860) 713-6060; www.ct.gov/dcp
Connecticut Alliance for Basic Human Needs

(CABHN) The Connecticut Alliance for Basic Human
needs is a statewide network for social service
providers, advocates, faith based organizations, and
individuals concerned about issues affecting families
and communities with low-income throughout
Connecticut. CABHN provides community education,
supports advocacy efforts and promotes legislative
policies while elevating the voices of people in poverty.
Nancy Boone, (860) 904-5534
nboone@cabhn.org
Larcc.org
Connecticut Office of Protection & Advocacy

for the Persons with Disabilities (OPAPD) This
agency was created to safeguard human rights of people
with disabilities in Connecticut. They provide
information and referral, advocacy services, offers legal
assistance to those that experience discrimination and
provides education, information and training on
disability rights to policy makers.
(860) 297-4300* disponible en espanol
Department of Children and Families (DCF):

Information on reporting abuse and neglect, foster and
adoptive parenting counseling, mentoring, parent and
grandparent classes, and other related services.
New Haven Office:
1 Long Wharf Drive #227
New Haven, CT 06511
(203) 786-0500
www.ct.gov/dcf
To report immediate suspicious child abuse or neglect
call the Child Abuse and Neglect Hotline:
Department of Developmental Services (DDS):

Provides services to individuals with developmental
disabilities and their families. Offers services for: aging,
autism, birth-to-three, family support, guardianship,
physiological, and other related services.
New Haven Field Office:
370 James Street, New Haven, CT
(203) 974 4200
Department of Social Services: Offers assistance

with food/nutrition, healthcare, support for children,
housing/shelter, finical aid (TFA), employment services,
community and social services. Residents of West
Haven report to the New Haven, CT DSS.
(203) 626-6632
www.ct.gov/dss
New Haven Legal Assistance Inc.: Provides free

legal services to low-income people in the Greater New
Haven and Lower Naugatuck Valley communities for
housing, entitlements, protective services and
resident/patient rights.
(203) 946-4811
Statewide Legal Services: Assists low-income

persons with referrals for non-criminal legal problems.
1 (800) 453-3320* disponible en espanol
Salvation Army: The salvation army, created in

1896, offers a broad array of social services that
range from providing food for the hungry, relief for
disaster victims, assistance for the disabled,
outreach to the elderly and ill, clothing and shelter to
the homeless and opportunities for underprivileged
children.
Please call the agency for more details of specific
programs.
New Haven Location:

450 George Street
New Haven, CT 06511
(203) 624-9891
Support System for Victims of Domestic

Violence
Connecticut Coalition Against Domestic
Violence (CCADV): Connecticut Coalition
Against Domestic Violence (CCADV) is the
states leading voice for the victims of domestic
violence and those agencies that serve them. This
organization oversees Connecticuts 18 domestic
violence service agencies that provide critical
support to all victims including Men, Women,
Youth and Teens, Older Adults, Military &
Veterans, LGBTQI, Individuals with Disabilities,
Immigrants and Refugees and for communities of
Color. For more information about the CCADV,
please call them in the North Haven Office.
Phone: (203) 282-7899
For immediate services & support contact:
24 hour Statewide Hotline in English:
1 (888) 774-2900
24 hour Statewide Hotline in Spanish:
Basic Needs
Cash Assistance
Department of Social Services (DSS):
The State Administrated General
Assistance (SAGA) program offers cash
assistance to those unable to work for
medical reasons and to families that do
not meet the requirements of the
Temporary Family Assistance (TFA)
program. Applications can be submitted
in person in the New Haven office or by
phone and internet.
In Person: 50 Humphrey Street, New
Haven, CT 06513
Phone: (855) 626-6632
Website: www.ct.gov/dss/apply
Social Security-Old Age, Survivors and

Disability Insurance (OASDI): A federal
program for the disabled and retired as well as for
survivors of deceased wage earner. For a full list of
qualifying requirements, you can go online or call
the Social Security Administration.
New Haven Office: (203) 624-2332
National Toll Free: 1- (800) 772-1213* disponible
en espanol
www.socialsecurity.gov
Supplemental Security Income (SSI): A
federal income program for the disabled, blind
and aged. Recipients may receive both Social
Security and SASI if qualified for both. Flat
monthly payments are issued to eligible
participants. For a full list of qualifying
requirements, you can go online or call the
Social Security Administration.
New Haven Office: (203) 624-2332
National Toll Free: 1- (800) 772-1213* disponible
Energy Assistance
Connecticut Energy Assistance Program
(CEAP):
This federally-funded program is designed
to help low-income households
(individuals & families) pay their winter
heating bills including oil, natural gas,
electricity, propane, kerosene, coal and
wood. This program is administrated by the
Department of Social Services and
coordinated by Community Action
Agencies. Applications are opened in
August.
To apply for this program please call the
New Haven Location: (203) 387-7700 or
visit the location: 419 Whalley Ave. New
Haven, CT 06511
Utility Assistance:
CL&P, Yankee Gas, United Illuminating, and
Sothern CT Gas have programs in place to help
customers who are having trouble paying their
utility bill. These programs include matching
payment programs, as well as new start programs.
Contact your local utility for more information on
their assistance programs.
Food & Nutrition

W.H.E.A.T
The West Haven Emergency Assistance Taskforce
(W.H.E.A.T) is a volunteer agency where West
Haven residents can go for food instead of going
from congregation to congregation. WHEAT is not
just based on feeding people, but on the belief that
in social justice 0 that everyone has a right to food,
shelter, clothing, and a living wage. The food
pantry hours are Tuesday-Friday 2:00p.m.-4:30p.m.
ID and proof of address by providing two pieces of
mail is required.
674 Washington Ave
(203) 931- 9877
www.wheatpantry.org
St. Pauls Church Food Pantry

St. Pauls is a Catholic church located in West
Haven that has heavy beliefs of working together as
a community. St. Paul's provides a weekly food
pantry to west haven residents. ID and proof of
address to show residency is required. If you have
any question please visit or call:
898 First Ave.
West Haven CT, 06516
(203) 933-1024
Gateway Christian Fellowship Food Pantry

Are you in need of assistance? Gateway Christian
Fellowship distributes food to West Haven residents
on the 2nd and 4th Saturday of each month. Names
are taken starting at 9 am on the assigned Monday.
Space is limited, so please start calling at 9 am and
keep calling until you reach a live person. You
cannot get a place on this list by leaving a voicemail.
Placement on this list is not permanent. You must
call each time to secure your place. ID, Social
security, and proof of address is required.
129 Bull Hill Lane
West Haven CT, 06516
Faith Baptist Church Food Pantry

The Faith Baptist Church located in West Haven
provides a food pantry that serves all Greater New
Haven residents. Pantry hours are the 4th Saturday
of every month 10am-12pm and sometimes by
appointment. ID and proof of address so show
residency is required.
39 Emma Street
(203) 933-8363
Meals on Wheels
Meals on Wheels delivers fresh and nutritious
meals to homebound residents age 60 and older.
Program guidelines may vary.
New Haven Location:

781 Whalley Ave.
New Haven, CT 06515
(203) 387-5026
Senior Community Caf:

Are you 60+ years old?
Or under 60 and live at our Surfside site?
Join your friends at a local community caf.
A nutrition, delicious, hot meal is served Monday though
Thursday. Menu items like pork tenderloins, baked chicken
and ziti & meatballs will delight your palate.
Surfside provides the opportunity for you to give a small
donation. The suggested donation is $3.00 however, the
donation is anonymous and no one is turned away if
they cannot contribute.
New Residents: A coupon for a free meal is available
to welcome you to the program.
Reservations must be made the day before by noon. J ust
call the locations of your choice to make your reservation.
Many centers have programs like exercise and bingo to
offer.
We also offer a Senior Dine option at the Greek Olive
restaurant in New Haven on Wednesdays from 11am to
1:30pm. No reservation necessary for the Greek Olive, just
one-time registration, and just $3.00!
If you have any questions please contact Life Bridge at:
Supplemental Nutrition Assistance Program

(SNAP): The state of Connecticut
Department of Social Services administers the
U.S. Department of Agricultures SNAP.
Individuals who qualify can use their SNAP
benefits at grocery stores and Farmers Market
locations. People can apply for SNAP by mail.
Online or at DSS offices in person. Individuals
who live in West Haven should apply at the
DSS in New Haven . WHHA tenants can also
contact their Resident Services Coordinator.
(RSC) for assistance:
Food Bank:
The state of Connecticut has federal grant money for the
Commodity Supplemental Food Program or CSFP. This
program works to improve the health of low-income elderly
people 60 years of age and older by supplementing their
diets with nutritious USDA foods.
Food packages are distributed monthly and include a
variety of foods such as non fat dry milk, oats, ready to eat
cereal, rice, pasta, peanut butter, dry beans, canned meat,
poultry or fish, and canned fruits and vegetables and juices.
This program is available to all residents of the WHHA who
qualify. You must be 60 years of age or older and have a
monthly income of $1,287 or less for a single person and
$1, 736 or less for a couple.
If you are a WHHA resident and are interested in this
program, please contact your Resident Services
Shelters
Emergency Shelters:
The Department of Housing administers funding
for Emergency Shelters to provide shelter and case
management services to homeless individuals at
least 18 years old or emancipated minors and
families. For more information, contact United
Way at 2-1-1.
Housing
Connecticut Fair Housing Center:
The mission of the Connecticut Fair Housing
Center is to ensure that all people have equal
access to housing opportunities in Connecticut.
Because housing discrimination disproportionately
affects people with low incomes, the Center
focuses on the intersection of poverty and housing
discrimination. The Center also assists Connecticut
homeowners who have been hit hardest by the
nations ongoing foreclosure crisis. If you have any
questions please contact the toll free number:
West Haven Housing Authority:

Offers low-income affordable housing
opportunities to the general public. For more
information, contact the housing authority.
(203) 934-8671
www.westhavenhousing.org
Habitat for Humanity: Habitat for Humanity
of Greater New Havens mission is to
eliminate poverty and substandard housing by
building simple, decent houses for
working low-income families, which in
turn contributes to the revitalization of New
Haven neighborhoods. Habitat accomplishes
its mission by partnering with individuals,
religious and civic organizations, local
businesses and corporations, and charitable
foundations that support us financially and by
volunteering.
New Haven Area Habitat for Humanity:
37 Union Street, New Haven, CT 06511
Homeowners Tax Relief Program: This

program is available to individuals with
disabilities and older adults over the age of
65 who meet the income deadlines.
Application period if February 1st to May 1st
of each year. To apply or obtain additional
information about this program, contact the
Assessors Office in the West Haven Town
Hall.
(203) 937-3515 ex. 1001
www.cityofwesthaven.com
Housing Authorities by Town

Ansonia Derby
(203) 736-8888 (203) 735-6652
www.ansoniahousing.com www.electronicvalley.org
Bloomfield East Haven
(860) 285-8090 (203) 468-3287
www.bloomfieldct.org www.townofeasthavenct.or
Bridgeport ghosuing-authority
(203) 337-8900* Enfield
www.parkcitycommunities.org (860) 745-7493
Bristol Fairfield
(860) 582-6313 (203) 366-6578
www.bristolhousing.org www.fairfieldct.org/
Brooklyn houisngauthority
(860) 963-6829 Farmington
www.brooklynct.org/housing- (860) 675-2390
authority Glastonbury
Canton (860) 652-7568
(860) 693-6464 www.glastha.org
www.townofcantonct.org Greenwich
Danbury (203) 869-1138
www.greenwichhousing.org
Hamden Middletown
(203) 248-9036 (860) 3468671
www.hamden.com www.middletownha.org
City of Hartford Milford

(860) 757-9032 (203) 877-3223
www.hartford.gov Naugatuck
Hartford (203) 729-8214
(860) 723-8400 www.naugatuck-ct.gov
www.hartfordhousing.org New Britain
Killingly (860) 225-3534
(860) 643-2164 www.nbhact.org
www.killingly.org New Canaan
Manchester (203) 324-2154
(860) 643-2164 www.newcanaan.info
www.manchesterha.org New Haven
Mansfield (203) 498-8800
(860) 487-0693 www.elmcitycommunities.com
www.manfield.gov New London
Meriden (860) 443-2851
www.ci.new-london.ct.us
Newington
South Windsor
(860) 521-8396
(860) 644-3082
www.newingtonct.gov
www.southwindsor.org/
Norwalk hosuing-authority
(203) 838-8471
Stamford
www.norwalkha.org
(203) 977-1400
Norwich
Stratford
(860) 887-1605
(203) 375-4483
www.norwichct.org
www.stratfordha.org
Plainfield
Torrington
(860) 230-3022
(860) 482-3581
www.plainfieldct.org/
www.torringtonct.org
housing.asp
Vernon
Portland (860) 871-0886
(860) 342-1688
www.vernonhousing.org
www.portlandct.org
Wallingford
Putnam (203) 269-5173
(860) 963-6829
www.town.wallingford.ct.us
www.putnamct.us/housing-
authority Waterbury
(203) 953-0002
Seymour
West Harford
(860) 953-0002
www.westhartfordha.org
West Haven
(203) 934-8671
www.cityofwesthavenhousing.org
Wethersfield
(860) 529-2267
www.weathersfieldct.com
Willimantic
(860) 456-2086
www.willimantichousingauthority.org
Windsor
(860) 285-8090
www.windsorcthousingauthority.org
Windsor Locks
(860) 627-1455
www.windsorlocksct.org
Winchester
(860) 379-4573
www.winchesterhousing.org
Private Subsidized Housing: The town of West

Haven has four private apartment complexes that
offer subsidized housing to older adults and/or
individuals with disabilities.
MORRISSEY MANOR
CT26PO29001-A
Built 1966 (Walk-Up)
15 Bayshore Drive
ELDERLY/DISABLED
Office Phone # (203) 937-8043
14 EFFICIENCIES
105 ONE BEDROOM
6 TWO BEDROOM; Total 125
UNION SCHOOL APARTMENTS

CT26PO29003
Built 1981
174 Center Street
ELDERLY/DISABLED
Office Phone # (203) 937-8043
141 EFFICIENCIES
54 ONE BEDROOM
SURFSIDE 200-LOW RISE

CT26PO29004
Built 1884
204 Oak Street
ELDERLY/DISABLED
Office Phone # (203) 934-4433
53EFFICENCIES (includes 6 handicapped);
Total 53
SURFSIDE 200-HIGH RISE

Built 1972
200 Oak Street
ELDERLY/DISABLED
141 EFFICIENCUES
54 ONE BEDROOM
JOHN PRETE SENIOR HOSUINF OF

ALLINGTOWN
CT26PO29006
Built 1985
1187 Campbell Avenue
84 ONE BEDROOM
8 TWO BEDROOM
10 ONE BEDROOM (handicapped)
1 TWO BEDROOM (handicapped); Total: 103
TOTAL OF UNITS: 617
SPRING HEIGHTS
CT26PO29001-B
Built 1966 (Townhouse)
Glade Street
Office Phone # (203) 934-8671
22 ONE BEDROOM
44 TWO BEDROOM
26 THREE BEDROOM
6 FOUR BEDROOM
2 TWO BEDROOM (handicapped designed);
Rapid Re-housing Program:

This is a statewide housing initiative that is a
combination of housing relocation,
stabilization services and financial assistance,
if necessary, to help homeless individuals and
families, or individuals and families at
imminent risk of becoming homeless, to
quickly transition into permanent housing and
achieve stability. For more information, contact
United Way at 2-1-1.
Renters Rebate Program: This program is

available to individuals with disabilities ages 18 and
older as well as older adults who meet income
edibility guidelines. The application period is from
May 15th to September 15th of each year. To apply,
contact the Assessors Office in the West Haven
Town Hall.
Assessor's Office:
(203) 937-3515 ex. 1001
www.cityofwesthaven.com
State Rental Assistance Payment (RAP)
Program: This program assists very low-income
families and individuals to afford decent, safe and
sanitary housing in the private market. Once
recipients qualify for a RAP certificate from the
Department of Housing, they must find their own
housing unit where the owner agrees to rent under
the program.
State of Connecticut
Department of Housing
303 Hudson Street, Harford, CT 06106
Section 8 Housing Choice Voucher Program

(HCV):
This program is the federal governments major
program for assisting very low-income families to
afford decent, safe and sanitary housing in the
private market. WHHA has a HUD assigned HCV ACC
voucher count of 1168. We currently have 1194 vouchers
under lease through the WHHA , this number includes
WHHA vouchers and port-in vouchers from other
PHAs.
HUD has assigned The West Haven Housing Authority

1168 Vouchers
Under lease 1194

( breakdown : 2- 5BR vouchers, 42- 4 BR vouch-
ers, 237- 3 BR vouchers, 470- 2 BR Vouchers, 437 1
BR Vouchers, 6- efficiency BR vouchers)
WHHA currently services 159 VASH Vouchers

(Veterans Affairs Supportive Housing) which houses
chronically homeless Veterans.
www.cityofwesthavenhousing.org or (203) 934-8671

Security Deposit Guaranty Program: This

program provides a guarantee to landlords of
up to two months rent. The following
individuals and families are eligible to apply:
Individuals and families residing in emergency
shelters (including domestic violence shelters),
individuals and families holding a newly
issued DOH Rental Assistance Program (RAP)
certificate, and a holder of a DOH issued
Section 8 Housing Voucher or DOH issued
RAP certificate forced to move due to lead
paint or whose residence failed housing quality
standards inspection when that failure was the
owner's responsibility and the owner refused to
correct the conditions. Addition eligibility
requirements also apply. To find out more
information, contact the United Way.
United Way 2-1-1
www.211us.org
U.S. Department of Housing and Urban

Development: HUDs mission is to increase
homeownership, support community development
and increase access to affordable housing free from
discrimination. Programs include: Rental Assistance
through Housing Choice Vouchers, Low-Income
Public Housing, and Housing for older adults,
individuals, persons with disabilities and families.
Information is available from the following
resources:
West Haven Housing Authority
(203) 934-8671
Department of Housing (DOH)
(860) 270-8000
Department of Social Services
(855) 626-6632
HUD Toll Free
General Information: (800) 225-5342
More information regarding HUD rental plans:
(800) 955-2332
Transportation
Metro Taxi Service: Provides
transportation to the general public throughout
the Greater New Haven and Greater
Bridgeport areas. To obtain more information,
view their website or contact them by phone.
(203) 777-7777
www.metrotaxict.com
American Disability Act (ADA): The
Greater New Haven Transit District, provides
ADA bus transportation for individuals with
disabilities that are unable to travel on CT
transit buses. Registration is required and can
take up to four weeks or more to process.
Individuals who want to apply can do so
online, by telephone or by mail
(203) 288-6643
www.gnhtd.org
Connecticut Transit (CTTRANSIT):

CTTRANSIT offers bus routes to the general
public. Many local routes operate 7 days a
week, 365 days a year serving 26 towns in the
capital region. All CTTRANSIT buses have
wheelchair lifts or ramps for access for persons
with disabilities. Updated schedules, fares and
maps can be found on their website or on the
Way To Go CT website.
Www.cttransit.com/Routes Schedules/
search.asp
www.waytogoct.org
Customer Service: (203) 867-6300
Mondays-Saturdays 6:30am-6:30pm
West Haven Trolley:

Transportation is provided to any West Haven
resident 55 or older for medical appointments and to
the senior centers. This service is under contract to
the Greater New Haven Transit District. The
company should be contacted directly at
203-281-2520 to schedule appointments.
Medical: Door-to-door transportation is provided to

New Haven, West Haven and the Orange Medical
Center. There is a $2 round-trip charge. This service
operates weekdays from 9:00 a.m. to 2:30 p.m.
Appointments should be scheduled at least one week
in advance.
Senior Centers: Transportation is provided free to
any senior who wishes to attend either center.
West Haven Senior Shuttle: Free transportation to

local shopping areas and other points of interest.
Operates weekdays from 10 a.m. to 3 p.m. Trolley
schedules are available at the senior centers.
City Wide Taxi:

Provides transportation to the general public in the
Greater New Haven area. View the website or
contact the company directly for more information.
(203) 777-0007
www.citywidetransit.com
Uber:
Uber is a technology platform with apps that connect
driver-partners and riders. As a driver-partner, you
use your own vehicle to pick up riders and drive
them to destinations in your city. You receive a fare
for each trip. At the end of each week, your total
payment is sent by direct deposit to your banking
account. This app can be downloaded if you have a
smart phone. To obtain more information, you can
check out their website:
www.uber.com
Disabled American Veterans:

This service transports veterans to and from the
Milford VA for treatment and other appointments at
no cost. For more information, visit their website or
contact them at the phone number listed below.
(203) 878-1896
Children and Youth

Birthright: A pro-life agency that offers access to
resources such as friendship counseling, nutritional
services, health insurance services and medical
services to expectant mothers in crisis. There is no
charge for any of their services.
National Hotline: (800) 550-4900*
disponible en espanol
West Haven: (203) 934-3105
Bureau of Child Support Enforcement
(BCSE): This program locates absent parents,
establishes paternity, establishes and modifies orders
of support, and collects and distributes child support
payments. Child support services are available to
both custodial and non-custodial parents, regardless
of their income. To apply for services contact the
Department of Social Services office nearest you.
For more information call toll-free or visit the DSS
website.
1-(800) 228-5437* disponible en espanol
Connecticut Birth to Three System:

Statewide early intervention system for infants and
toddlers with significant delays or disabilities who
are under the age of three. Low-income families
receive service at no cost for families with an annual
income of $45,000 or more cost will be on a sliding
scale.
Toll Free: (800) 505-7000* disponible en espanol
www.birth23.org
Connecticut Medical Home Initiative

(CMHI):
Promotes family-centered, community based, cultur-
ally competent, coordinated care for children with or
at risk for disabling conditions. Limited finding is
available for approved medical goods and services.
Child Development Infoline:
Child Abuse and Neglect CARELINE: The

Department of Children and Families (DCF) is
legally responsible for protecting children and
youth from abuse, neglect, abandonment and
exploitation. Services include family
assessment, treatment planning, counseling
intensive family preservation, temporary
emergency shelter, homemakers, parent aides,
parenting classes, child care aid to unwed
mothers, and foster care adoption. For more
information contact the New Haven office
1 Long Wharf Drive #227

New Haven, CT 06511
Connecticut Parent Advocacy Center: A

State-wide nonprofit organization that offers
information and support to families of children with
any disabilities or chronic illness, age birth through
26. All of the services and programs offered by the
center are free for parents.
New Haven Office: (203) 776-3211* disponilbe en
espanol
Toll Free: 1 (800) 445-2722
www.cpacinc.org
Children, Youth and Family AIDS Network
of Connecticut (CYFAN): Offers HIV/AIDS
primary care services, coordination of the Prenatal
HIV Transmission Project, medical case management
services, mental health services and support groups
for infected and affected children, youth and their
families. Community health centers participating in
CYFAN also administer comprehensive, culturally
competent HIV/AIDS outreach services to provide
appropriate linkages to care for youth between the
ages of 13-24. For more information call the CYFAN
West Haven Child Development Center :

The West Haven Child Development Center believes
that the family unit is the strongest influence in the
life of a young child. Our program is designed to
support the family by providing the child with a
warm, secure, and educationally stimulating
environment. These needs are met by the use of
qualified staff specially trained in early care and
education in an accredited program. For more
information , please call Jennifer Langlois Social
Worker:
(203) 931-9991 or email at
whcdcsocialworker@yahoo.com
New Haven YMCA Youth Center: This
organization provides a wide variety of programs
and services to the general public such as Child
Care, Health and Fitness, Arts and Humanities,
indoor and outdoor
sports, camps, etc. For more
information, contact the
Center: (203) 776-9622;
West Haven Parks and Recreation: Located on

190 Kelsey Ave, this area offers a wide variety of ac-
tivities and services to for children, youth and teen-
agers such as indoor and outdoor sports, karate/
martial arts lessons, summer camps, swimming, and
fitness. For more information call the center or go to
their website.
(203) 937-3651
www.whparkrec.com
West Haven Youth and Family Services:
The West Haven Youth and Family Services
provides services to children ages birth to 17 and
their families. These services include:
Individual, group and family therapy, Positive youth
development programs, advocacy for youth, and
community coordination. Youth and Family Services
maintains a professional staff, who, in addition to
providing treatment, also serve on various boards
and committees, provide case management, and
develop and run a number of special programs,
including parent groups, adolescent groups, family
programs and summer activities. To obtain additional
information, contact Youth and Family services:
Healthy Start: Support and promote positive

maternal and neonatal health outcomes through
Medicaid enrollment. Provides safety screenings,
depression screens as well as intensive case manage-
ment in severe cases. Assistance is also available for
undocumented pregnant immigrants. Income of
mothers must be around $30,000 or less per year for
a family of one and $58,000 or less for a family of
four.
Toll-Free 2-1-1
John S. Martinez Fatherhood Initiative:

This statewide program led by DSS helps fathers to
be fully and positively involved in the lives of their
children. Services include job readiness parenting
classes, support groups and individual counseling. In
2014 the Department of Social Services (DSS) held
an informational session on the process for
becoming a DSS certified Fatherhood Program at the
United Way of Greater New Haven . For additional
information, contact the Toll-Free number:
1 (866) 628-3237
Planned Parenthood:
Offers a wide ranges of reproductive services for
women and men of all ages. Services include FDA
approved birth control, pap tests, breast exams and
STD tests. A sliding scale is based on your income,
however, they accept many insurance plans.
Toll-free: (800) 230-7526* disponsible en espanol
New Haven:
345 Whitney Ave, New Haven, CT 06511
(203) 503- 0450
New Haven Pride Center:

The New Haven Pride Center is a community space
and organization based in New Haven, CT, serving
the needs of the LGBTQI community and its allies.
The Center aims to provide education, social and
support offerings to everyone including youth and
family services.
(203) 387-2252
Orange Street, New Haven, CT 06510
2-1-1 Child Care:

2-1-1 is staffed by early childhood specialist who
access an up-to-date computerized database of
licensed family day care homes, day care centers and
summer camps. Specialists inform individuals about
child care options and openings near their home or
workplace and can refer them to additional regional
resource agencies. Call 2-1-1 or visit their website
for more information.
www.211childcare.org
Health Care
Guiding Seniors & Families:

This program partners with the Agency on Aging,
and provides aging resources, Medicare and
Medicaid, and caregiver support. For more
information contact by phone or visit the website
provided below.
Toll-Free: 1 (800) 994-9422

SWCAA.org
Agency on Aging/ Care Network Link:

Agency on Aging and the Care Network Link
provides wonderful and FREE resources to help you
navigate options for continued independent living.
For more information contact both phone numbers
or visit the websites listed below.
Agency On Aging:
(203) 785-8533
AOASCC.org
Care Network Link:
(203) 495-1655
CareNetworkLink.org
Addiction Services
Columbus House:
Columbus House is a non-profit organization located
in New Haven. CT that has been providing solutions
to homelessness since 1982. Columbus House has
expanded its mission and programs to include not
only emergency shelter but a continuum of housing
and services designed to help people who are
homeless move toward independence. They also
offer Road To Recovery. A transportation program
that provides rides for clients throughout the state to
and from approved treatment centers as they work
toward recovery. For more information contact them
by phone or look at their website.
586 Ella T. Grasso Blvd, New Haven, CT 06519

(203) 401-4400
Crossroads:
The mission of Crossroads is to provide a healthy,
safe, nurturing and culturally competent recovery
environment that promotes a therapeutic alliance
with the persons served and that fosters the
self-empowerment of those recovering from
addiction and/or mental health disorders. For more
information contact the New Haven location by
phone or look at their website.
Mens Treatment (203) 387-0094
Womens Treatment: (203) 821-3040
www.crossroadsrecoveryct.org/
MCCA New Haven:

MCCA offers a wide variety of services and
programs including short and long-term residential
inpatient treatment. Clients who come to MCCA are
able to take advantage of the many programs we
provide facilitating their recovery process. Help and
support is also available to family members, a vital
component in the recovery process. Their various
programs service seniors, Latinos, women, and
others affected by alcohol and drug dependence.
New Reach New Haven:

New Reach delivers an array of housing
interventions to end homelessness and alleviate
poverty. From operating emergency shelters to
developing affordable housing and everything in
between, we are committed to building hopeful
futures for those experiencing homelessness and
poverty in CT. They also offer addiction services and
recovery treatment for the Greater New Haven area.
To obtain more information, call by phone or visit
their website.
153 East Street, New Haven, CT 06511
(203) 492-4866
www.newreach.org
Teen Challenge-New Haven:

Teen Challenge provides Christian faith-based,
residential care to young people and adults who
struggle with life-controlling problems, such as
substance abuse and addiction. The programs are
typically 12-18 months and consist of Bible studies,
work projects, education (for adolescents), recreation
and more. Many aspects of the program differ
slightly between centers, such as cost, application
processes, and day-to-day activities.
86 Spring Street, New Haven, CT 06519
Assisted Living
Seacrest Retirement Center:
Seacrest is a luxury assisted living Connecticut
facility providing a variety of affordable, safe and
comforting retirement care with services &
amenities that range from independent living to
24-hour care. Seacrest offers diversified activities
and entertainment programs, and is uniquely
qualified to accommodate the varied needs and
interests of each resident.
588 Ocean Ave, West Haven, CT 06516

(203) 934-2676
www.seacrestweb.com
Maplewood at Orange:
Maplewood at Orange in New Haven County
provides assisted living and memory care to area
seniors. Experience a community where comfortable
style meets elegant dcor offering thoughtful
engagement opportunities and personalized service.
245 Indian River Road, Orange, CT 0647
(203) 208-3698
Carriage Green at Milford

Carriage Green at Milford is nestled in a residential
neighborhood in the quaint New England town of
Milford, CT. Their location complements the quality
of life found within our community, where residents
enjoy a wonderful quality of life and carefree
lifestyle that is secure and comfortable. Grab the
train into New York City or take a short drive to
downtown Milford, where you will find wonderful
restaurants, shopping, and entertainment. Residents
are able to enjoy all the comforts of senior living in
Milford, CT, while their loved ones can be assured
they are receiving the level of care that best meets
their needs.
77 Plains Road, Milford, CT 06461

(203) 701-7090
www.benchmarkseniorliving.com/senior-living/ct/
milford/carriage-green-at-milford/
The Village at Mariners Point at East

Haven:
Majestic ocean views from a breathtaking seaside
hilltop greet residents daily at The Village at
Mariner's Point. Senior living in East Haven, CT is
at its best with lavish gardens providing a setting for
leisure, art, and fitness activities. Private walking
paths and gazebos grace beautifully manicured
gardens, while the 68-seat movie theatre, Mariner's
Pub, elegant club rooms, and heated indoor
swimming pool create opportunities for every
interest.
11 South Shore Drive, East Haven, CT 06512
(203) 787-8444
www.benchmarkseniorliving.com/senior-living/ct/
east- haven/
Adult Day Health Centers

West Haven Adult Day Care:
The West Haven Adult Day Center is a social and
health care agency that deals with physical,
emotional and social problems experienced by older
adults as a community of people helping each other.
Services include: transportation, a variety of group
discussions classes and activities, health
monitoring, help with activities of daily living,
inter-generational programs, individual and family
counseling, recreation therapy, bathing and
grooming, physical exercise and nutrition. To obtain
more information, contact by phone or visit the
website listed below.
Located on the 2nd floor: 201 Noble Street #2, West

Haven, CT 06516
(203) 937-3658
Partnerships Center for Adult Day Care

Hamden:
Partnerships Center for Adult Day Care, Inc. is
committed to enabling its participants to remain
living home, supporting the quality of life for
participants, family members, and caregivers. They
provide a medical model adult day care center
serving frail elders, and mentally or physically
impaired adults in the greater New Haven area.
3 Industrial Cir, Hamden, CT 06517
(203) 248-8854
Foot Care
Home Care Assistance:
Help seniors and older adults with non-medical
activities of daily living including meal preparation,
assistance with bathing, dressing, toileting, light
housekeeping, medication reminders, transportation
and much more. Care and companionship are
available on an hourly or a live-in basis. We are the
experts when it comes to 24 hour live-in care.
Services the Greater New Haven areas. For more
information contact by phone or visit their website
listed below.
(203) 444-8575
http://homecareassistancenewhaven.com/
Connecticut Podiatry Group-West Haven:
For several years, the Connecticut Podiatry Group,
PC has been providing complete foot care for the
entire community. They are staffed with both
physicians and surgeons in the podiatry field, and
were always welcoming new patients.
385 Main Street, West Haven, Connecticut 06516
Health Clinics & Hospitals

West Haven Urgent Care:
This facility offers occupational and urgent medical.
The services they offer include treatment for general
illness, vaccinations, physicals, occupational
medicine, x-rays, chiropractic services, allergy
treatments, etc. For more information call or go
online.
636 Campbell Ave, West Haven, CT 06516
(203) 691-1584
www.203urgentcare.com/
West Haven Health Center:

The West Haven Health Center offers programs such
as community health, healthcare for the homeless
and public housing. Services offered include emer-
gency services, family health, family planning, men-
tal health, primary health care, substance abuse, and
womens health.
285 Main Street, West Haven, CT 06516
VA Hospital - West Haven:

The VA hospital honors Americas Veterans with
quality health care services, part of the largest
integrated health care. For more information contact
or visit their website below.
950 Campbell Ave, West Haven, CT 06516

(203) 932-5711
www.connecticut.va.gov/
Yale New Haven Hospital:
Yale New Haven Hospital provides comprehensive,
individualized care to every patient who visits the
facility, regardless of ability to pay. They do not
restrict, limit or otherwise deny care to any patient or
visitation privileges on the basis of disability, race,
color, national origin, religion, sex, sexual
orientation, gender identity or expression. Same-sex
couples are afforded the same access as
different-sex couples and next-of-kin.
385 Main Street, West Haven, CT 06516

Yale New Haven Hospital Saint Raphael

Campus: The faith-based hospital served the
needs of individuals of different faiths and cultures.
The hospital was named after the archangel Raphael,
the Catholic patron saint of healing. The name in
Hebrew also means "God heals." It also established
a reputation from its founding for delivering com-
passionate care that respects each person's dignity,
consistent with the values and beliefs of the Sisters
of Charity.
1450 Chapel Street, New Haven, CT 06511
(203) 789-3000
www.ynhh.org/about/hospital-overview/history-
heritage/hospital-at-straphaels.aspx
Yale New Haven Childrens Hospital:
Yale New Haven Childrens Hospital is part of the
nationally recognized Yale New Haven Hospital, a
teaching hospital affiliated with Yale School of Med-
icine. With campuses in New Haven and Bridgeport
and Pediatric Specialty Centers in Greenwich, New
Haven, Norwalk, Trumbull, and Old Saybrook, Yale
New Haven Childrens Hospital offers advanced
therapies to area children long before theyre
available nationwide.
1 Park Street, New Haven, CT 06510
Home Health Agencies
Good Samaritan Home Care Solutions:

At Good Samaritan Home Care Solutions they give
the attention and personal service patients come to
expect and enjoy. They are Connecticut's premier
senior care provider. Serving all of Fairfield, New
Haven & Middlesex counties! The caregivers are
trained in Dementia and Alzheimer's care as well as
hospice and respite care. Offers hourly, daily,
weekly, and 24 hour live-in care.
10 W Spring Street, West Haven, CT, 06516

(203) 691-6005
Exquisite Care, LLC:

Provides Non-medical assistance for elderly,
Assisted living facility / nursing homes, Assistance
for short / long term rehabilitation, Live-in care,
House-keeping services and Escort to Doctors
visits. Serves the Fairfield and New Haven county.
(203) 934-2321
www.exquisitecarenow.com
Almost Family:
The New Haven location provides personal care for
seniors as well as physical therapy, speech therapy
and occupational therapy. For more information
contact by phone or visit their website online.
1 Long Wharf Drive, New Haven CT, 06511
(203) 787-9473
www.almostfamily.com
B&M Homemaking, & Companion Ser-

vices LLC: B&M is a non-medical agency that
provides in-home care services such as
Homemaking, Companion and Personal Care
Assistance. They work with the Agency on Aging
and the Department of Social Services in addition to
Continuum Home Health Inc:

Continuum Home Health senior care
program, Living Long, Living Well is a unique elder
care home health program designed to help seniors
live securely and comfortably in their own
homes. Located in New Haven. Senior in home care
services include: Skilled medical nursing, Family
support and social workers, Mental home health
nursing, Physical therapists, Occupational
therapists, Speech therapists, Home health aides,
and Homemakers and elder care companions.
109 Legion Ave, New Haven, CT 06519
(203) 782-3192
http://www.continuumhomehealth.org/
Care For You:

Care For You is located in Woodbridge, CT, but
serves all of the Greater New Haven Area. They
provide home care and their services include:
Community Health Accreditation Program, Private,
Duty Home Care, Private Duty Home Care
Association Member, Home Care, Nursing Care,
Occupational Therapy, Physical Therapy State
Licensed Agency. For more information contact by
phone of visit their website.
(203) 701-9759
Health Insurance:
Access Health CT: This is Connecticuts official
health insurance marketplace. It offers Connecticut
residents and small employers a range of qualified
health care coverage options (Obamacare). On this
website you can see if you are eligible for a
Qualified Health Plan (QHP) or Husky A and D or
Husky B-CHIP. The annual open enrollment is from
November 1st to January 31st. For more information
call the toll-free number or visit their website.
1(855) 805-4325* disponible en espanol
CHOICES: The Connecticut Health Insurance

Assistance, Outreach, Information, Counseling and
Eligibility Screening (CHOICES) progr am offer s
free, unbiased information, referrals and assistance
to persons on Medicare, caregivers and persons 60
years of age and older, through the South Central
Area on Aging (SCAAA). CHOICES counselors
help individuals with health insurance options
including Medicare, Managed care (HMO),
Medicare Part D, the Low-Income Subsidy (LIS),
the Medicare Savings Program (MSP) and Medigap
policies. The Resident Services Coordinator (RSC)
at the West Haven Housing Authority will assist
housing residents with medical options. Call the
RSC or SCAAA for more information.
South Central Area on Aging

(203) 785-8533
www.aoascc.org
For WHHA Residents please call the Resident

Service Coordinator
(203) 933-9449
Medicare Savings Program (MSP):

This program helps eligible individuals pay for their
Medicare Part B premiums. Household income
determines if the individual or couple qualifies from
the QMB, SLMB of the ALMB. In addition to
paying the Part B premium, the QMB level also pays
Medicare co-pays and deductibles for
Medicare-covered services. Applications are
available at any State of Connecticut Department of
Social Services (DSS) Offices, online at the DSS
website.
Www.connect.ct.gov
Or from any CHOICES counselor or from the United
Way In-
foline 2-1-
1.
Mental Health Services
West Haven Mental Health Clinic:

Offers a full range of psychological and
psycho-pharmacological services to adults,
families and children in the West Haven
Community. The clinic is a state facility and part
of the Connecticut Mental Health Center. In
addition to the provision of the highest quality of
outpatient services, the clinic is committed to the
goals of research and the provision of training for
students in the mental health disciplines.
270 Center Street, West Haven, CT 06516

(203) 974-5900
Cornell ScottHill Health Center: (Grant

Street Partnership):
Grant Street Partnership is a treatment facility for
male and female adults with substance abuse
disorders. Temporary housing is available for
homeless men while engaged in treatment. Clients
are provided with transportation and three
substantial meals a day. Services of this program
include Twelve-Step Education/AA and NA meet-
ings, housing assistance, individual/group therapy,
life skills training, job readiness, HIV counseling,
GED classes and primary healthcare and referrals.
Psychiatric evaluation and medication management
are available for clients who need treatment for
mental health disorders.
60-62 Grant Street, New Haven, CT 06519
(203) 503-
3000 http://
cor-
Shoreline Wellness Center:

Shoreline Wellness Center (SWC) is a
multi-specialty, group, behavioral health practice
located in West Haven, CT. SWC offers individual,
group, marriage/couples and family counseling and
medication management services for children,
adolescents, adults and the elderly. If you have any
questions or are seeking more information, contact
by phone or visit the website below.
415 Main Street #5, West Haven, CT 06516
(203) 931-1184
www.shorelinewellnesscenter.com
Connecticut Mental Health Center
(CMHC):
The Connecticut Mental Health Center
(CMHC) provides recovery-oriented mental health
services for in the Greater New Haven area. It is
also a center for scientific advancement in the
understanding and treatment of mental health and
substance abuse disorders. CMHC, which is
supported by the CMHC Foundation. CMHC
embraces the highest values of citizenship,
partnership, clinical excellence, and an abiding
commitment to the people it serves.
34 Park Street, New Haven, CT 06519
The National Suicide Prevention Lifeline:

The National Suicide Prevention Lifeline provides
free and confidential emotional crisis support to
people in suicidal crisis or emotional distress 24
hours a day, 7 days a week. Since its inception, the
Lifeline has engaged in a variety of initiatives to
improve crisis services and advance suicide
prevention.
1 (800) 273-8255* dispnonible en espanol
www.suicidepreventionlifeline.org
Nursing Homes & Rehabilitative Care

Regal Care at West Haven:
Regal Care at West Haven is a 98-bed facility
located in West Haven, CT, in close proximity to all
local hospitals. Regal Care offers a full continuum
of care, from temporary respite stays, to short-term
rehabilitation, to long-term skilled nursing care, as
well as a broad array of specialty programs and
services.
310 Terrace Ave, West Haven, CT 06516
(203) 654-2100
www.regalcarewesthaven.com/
Apple Rehab:
Located in West Haven, CT, Apple Rehab West
Haven, formerly Harborview Health Care Center is
the areas leading provider of short-term
rehabilitation services. Their full complement of
physical, occupational and speech language
therapies, highly-skilled nursing care and physician
driven programs, blended with hotel-like
accommodations, amenities and services provides
patients with the most comprehensive and
sophisticated rehabilitation program in the industry.
308 Savin Ave, West Haven, CT 06516
Advanced Nursing and Rehabilitation

Center of New Haven: The Advanced Nursing
Home and Rehabilitation Center of New Haven has
an environment designed to enable patients to enjoy
a comfortable first class experience while receiving
the highest level of care. This center is centrally
located between Yale New Haven Hospital, York
Street and Saint Raphael Campus.
(203) 789-1650
Statewide HIV/AIDS Programs:
AIDS Interfaith Network, Inc.

AIDS Interfaith Network (AIN) is a 30-year old
HIV/AIDS service organization that works to
prevent the spread of HIV and serves persons
living with HIV/AIDS and other vulnerable
populations. Services provided are: Case
management, primary care, substance abuse,
mental health, home health care, nutritional
support, home delivered meals. For more
listed below.
1303 Chapel Street New Haven, CT 06511
203-624-4350
www.aidsinterfaithnetwork.org/
AIDS Project New Haven:

AIDS Project New Haven provides education,
non-judgmental, comprehensive, and holistic
services to individuals infected and affected by HIV/
AIDS. Their goals are to increase public awareness,
promote prevention through educational programs
and advocacy, and secure funding for the support
services they provide.
1302 Chapel Street New Haven, CT 06511
(203) 624-0947
www.apnh.org/
APT Foundation, Inc.
The APT Foundation provides outpatient and
residential substance use disorder treatment, primary
healthcare, outpatient mental health treatment
services, medication assisted treatment, family
counseling services, and adult education &
vocational services to all- including women with
children and those living with HIV/AIDS.
1 Long Wharf Drive, #321 New Haven, CT 06511
(203) 781-4600
Liberty Community Services:

Liberty Community Services offers a wide range of
programs for homeless or at risk of becoming
homeless adults living with HIV/AIDS. These
programs include the Transitional Living Program, the
Supportive Living Program, the Independent Living
Program, Safe Haven and The Open Door Alliance
(a PILOTS Initiative). Services provided by these
programs include case management, counseling,
addiction and recovery support, independent living
skills development and access to rental assistance.
129 Church Street, 2nd Floor, New Haven, CT 06510
(203) 495-7600; www.libertycs.org
New Reach:
New Reach, Inc. is a multi-service agency providing a
continuum of housing and stabilization services to
families in need. The SHP AIDS program operates 28
units of supportive housing to homeless or at risk
families with HIV/AIDS. Six of the units are part of a
New Reach owned supportive housing property, while
the remaining 22 are scattered throughout New Haven
and the surrounding towns. Families consists of any
adult(s) with a dependent child living in the home.
Services include intensive in-home case management
services, clinical services (substance abuse / mental
health), food, clothing, furniture and evening and
Leeway, Inc:
Leeways Skilled Nursing Facility provides
compassionate, state of the art short term, long term
and respite skilled nursing care to people living with
HIV/AIDS. Services include IV therapy, wound
care, physical, occupational and speech therapy,
case management, mental health and substance
abuse counseling, support groups and recreational
activities. Leeways Residential Care Housing
Program provides housing with 24-hour med-
certified compassionate staff. Services include 3
meals a day, onsite laundry, access to Leeways
Social Services Department with case management,
mental health and substance abuse counseling,
discharge planning services and recreational
activities.
40 Albert Street, New Haven, CT 06511

(203) 865-0068
HIV/AIDS Prevention & Care Guide:

Guide is available on the United Way of
Connecticuts 2-1-1 website. It provides
comprehensive information about specific HIV/
AIDS services in Connecticut. The resource
provides up-to-date HIV care and prevention
information, as well as information about other
social and support services beyond the scope of
HIV.
For more information, call 2-1-1 or access online:

www.infoline.org
Know Your Rights

Housing Rights
Connecticut Fair Housing Center:
This is a statewide non-profit organization dedicated
to ensuring that all people have equal access to
housing opportunities in Connecticut. The Center
provides legal assistance and investigative services
to Connecticut residents who believe they may have
been the victim of housing discrimination, education
and outreach on the fair housing laws, strategic
planning and advice for cities and towns on fair
housing compliance, and foreclosure on prevention
legal assistance. For more information, contact them
or go on their website.
www.ctfairhousing.org
Greater New Haven Regional Housing

Resource Guide:
The Greater New Haven Regional Housing
Resource Guide is a guide that explain what
housing rights you have an individual and
necessary information needed to know about
housing. The guide is broken up into five groups:
Emergency Housing, Transitional Housing,
Permanent Supportive Housing, Recovery
Housing, and Subsidized Housing. To obtain the
guide, you can visit the city of New Haven or their
website listed below.
181 Mitchell Dr, New Haven, CT 06511
(203) 946-
8728
Immigration Rights
International InstituteConn:
The International Institute of Connecticut
(IICONN), is a statewide nonprofit human services
agency that provides services to new immigrants
and refugees in Connecticut to help them become
self-sufficient, integrated and contributing members
of the community. IICONN offers legal, social,
linguistic and educational programs to help refugees
and immigrants overcome the many barriers they
face in adjusting to their new environments. In
addition, IICONN provides special services to
victims of serious crimes such as human trafficking,
torture and domestic violence. Call or visit their
website for more information.
670 Clinton Ave, Bridgeport, CT 06605

(203) 336-0141
www.iiconn.org/
Legal Rights
Consumer Law Project for Elders (CLPE):
Connecticut Legal Services, Inc. offers older adults
with consumer problems free legal assistance
through a CLPE Hotline. Services include credit
card debt, medical debt, abusive and harassing
collection practices and identity theft.
Toll-Free: 1 (800) 296-1476*

dispnible en espanol
CT Commission on Human Rights and

Opportunities (CHRO):
This agency investigates complaints alleging
discrimination in employment, housing, past or
present history of mental disability, intellectual
disability, national origin, physical disability, race,
religious creed, sex, sexual orientation, gender
identity or expression, etc. Contact by phone or
visit their website.
Toll Free: 1 (800) 477-5737
www.ct.gov/chro
New Haven Legal Assistance:

New Haven Legal Assistance Association, Inc. (LAA) is
a nonprofit organization that was incorporated to
"secure justice for and to protect the rights of those
residents of New Haven County unable to engage legal
counsel." They provide high-quality legal services to
individuals and groups unable to obtain legal services
because of limited income, age, disability,
discrimination and other barriers. For more information
contact by phone or visit their website listed below.
426 State Street, New Haven, CT 06510
(203) 946-4811
www.nhlegal.org/
New Haven County Bar Association

Lawyer:
This Association serves the legal profession, promotes
the administration of justice and acts as a conduit
between the bar and the public. It provides continuing
legal education, networking opportunities and
membership services; encourages and facilitates public
service; addresses the legal needs of the community;
and advocates on behalf of its members. For the
community, they sponsor the New Haven County
Lawyer Referral Service and a variety of Law Day
activities.
New Haven County Lawyer Referral

Service:
For civil and criminal cases or just to get some
advice or a will, contact the number listed below
for the name of an attorney who offers some time
of legal service that you need.
234 Church St, New Haven, CT 06510
(203) 562-5750
Statewide Legal Services, Inc.:

Statewide Legal Services operates a hotline that
provides free legal advice on a variety of civil law
issues such as housing, including landlord-tenant
and foreclosure matters; family problems; public
benefits problems, such as Food Stamps, energy
assistance, State Supplement and Supplemental
Security Income (SSI); and consumer issues,
including bankruptcy. If a caller needs legal
representation, SLS will refer the person to the
appropriate Legal Services office. SLS also
provides a wide variety of educational pamphlets
on most common legal problems relating to
housing, family, public benefits, and consumer
issues.
Toll-Free: 1 (800) 453-3320*

Connecticut Womens Education & Legal

Fund (CWEALF):
This agency provides free legal information, attorney
and resource referrals and advocacy on family,
employment, education and civil rights law. These
include discrimination, harassment and family
matters such as divorce, child support and custody.
Toll-Free: 1 (800) 479-2949
Office of Protection & Advocacy for Person
with Disabilities (P&A):
This agency provides information, referrals,
advocacy assistance, and limited legal services to
people with disabilities whose civil rights have been
violated or who are experiencing difficulty securing
relevant support services. P&A is responsible for
investigating abuse and neglect of individuals with
Intellectual Disabilities ages 18-59 and deaths of all
individuals with Intellectual Disabilities over the age
of 18 where abuse/or neglect may have been the
cause.
Toll-Free: 1 (800) 842-7303
Medical Rights
CT Department of Public Health (DPH):

For specific complaints about Health Care
Institutions such as a hospital, nursing home or
out-patient clinic, please call (860) 509-7400. For
specific complaints about Health Care
Professionals licensed by DPH, please call (860)
509-7552. For specific complaints about Home
Health Care Agencies call Toll-Free.
1 (800) 828-9769
The Medicare Rights Center:

This center is a national, non-profit consumer
organization that works to ensure access to
affordable health care for older adults and people
with disabilities through advocacy, educational
programs and public policy initiatives. Counselors
are available Monday through Friday to answer
your questions about insurance choices, Medicare
rights and protections, payment denials and
appeals, complaints about care of treatment and
Medicare bills.
National Helpline: 1 (800) 333-4114*

Office of the Healthcare Advocate (OHA):

OHA assists consumers with managed care selection
by providing information, referral and assistance to
individuals about obtaining health insurance
coverage and services. OHA assist consumers in
filing and assisting in grievances and appeals and is
responsible for tracking and quantifying these
complaints. OHA also resolves complaints and issues
related to enrollment and eligibility for premium tax
credits for plans offered by the Access Health CT.
Toll-Free: 1 (866) 466-4446*
dis-
Victim Rights:
Connecticut Statewide Automated Victim
Information and Notification (CT SAVIN):
This program provides confidential notification in
English, Polish, Portuguese and Spanish on
criminal court cases for an offender, changes to an
offenders custody status with the Department of
Correction (DOC) and when a criminal court order
of protection is issued, changed or ends. For more
information, call the Toll-Free number.
1 (877) 846-3428* disponible en espanol
Office of Victim Services (OVS): This agency

provides services to victims of violent crime and
their families. OVS Victim Services Advocates
(VSA) are available at certain courthouses
throughout the states and at the Board of Pardons
and Paroles to provide support during hearings,
information on crime victims; rights and the
criminal justice system and referrals to state and
community agencies.
Toll-Free: 1 (800) 822-8428*

Victim Compensation Program Toll-Free:
1 (888) 286-7347
Workers Rights:
Family Leave State Law:

The Connecticut Department of Labor monitors the
state family and medical leave statue, which entitles
eligible employees to a total of 16 work weeks of
leave during any 24 month period.
(860) 263-6755
www.ct.gov/dol
Unemployment Insurance (UI):

Unemployment Insurance is a joint federal-state
program providing temporary income for eligible
workers who are ether partially or fully
unemployed due to no fault of their own and
qualify under CTs law. UI benefits are paid when
certain legal conditions are met. For more
information, contact UI or visit their website.

www.ct.gov/dol
Self-Sufficiency
Adult Education
Gateway Community College (SNAP
Program): SNAP uses a holistic approach to help
students succeed in our programs. They provide
counseling, vocational training, and employment
activities in order to increase the opportunity students
have of finding employment. For Vocational Training
the SNAP program offers noncredit short term training
and educational programs to prepare students for entry
level jobs within many different industries. These
include: AutoCAD (Computer Aided Drafting
Certificate), Bookkeeping Certificate, Bookkeeping
National Certificate, Business Professional & Office
Assistant Certificate, Comp TIA A+ Certification,
Desktop Publishing/Digital Printing and Production,
Pharmacy Technician Training, Precision
Manufacturing Certificate, Professional Food and
Beverage Server, Medical Office Assistant Certificate,
Desktop Publishing/Digital Printing and Production.
Counseling Services provide students with case
management and support services to help students be
successful in their program of study. For more
information contact my phone or the email listed below.
(203) 285-2300
arivera1@gatewayct.edu
University of New Haven (UNH):

UNH offers part-time and accelerated degrees. The
University has a rolling admissions process, which
means that we do not have a specific deadline. This
allows students the opportunity to apply anytime
during their senior year of high school and allows
transfer students to apply anytime throughout the
year. However, it is recommended that you submit
your application as early as possible. Their
application process varies by type of applicant, and
the admission requirements vary based on the
applicant's educational history and intended major.
Applications will not be reviewed until all of the
following applicable information has been received.
For more information contact the University by
phone or visit their website listed below.
(203) 932-7000
Albertus Magnus College:

Founded in 1925 by the Catholic Dominican Sisters
of Peace, the main campus of this college is located
in New Haven. They offer accelerated,
undergraduate and graduate programs for working
adults that are looking for a flexible way to earn
their degree. They offer more than 50 undergraduate
majors, minors, and concentrations to anyone
seeking education regardless of ethnicity and faith.
Main Office: (800) 394-9982

www.albertus.edu
Distance/Online Learning at Southern

Connecticut State University:
You can take individual courses in departments such
as business administration, computer
science, education, business management and
management information
systems, nursing, psychology, political
science, school health, social work, sociology,
and theatre. You can also earn a Master of Library
Science degree completely online. For more
listed below.
203) 392-SCSU
(
Housatonic Community College:

Located in Bridgeport, Housatonic Community
College offers continuing education and many
course. For more information contact Housatonic
directly or go on their website.
(203) 332-5000
www.housatonic.edu/
West Haven Adult & Continuing Education:

Residents interested in obtaining their high school
diploma, to learn English as a second language
(ESL) or to take certification courses to become
more independent to have the opportunity to do so.
For more information, contact the Wet Haven Adult
Information Office or visit the website listed below.
203-937-4375
www.whschools.org/adult_education
Employment
Workforce Alliance:
Located in New Haven. Workforce Alliance delivers
employment solutions that connect people with jobs
or training and employers with skilled workers in
South Central CT. They assist youths and adults. For
more information contact them by phone or go
online.
560 Ella T Grasso Blvd # 1, New Haven, CT 06519
(203) 867-4030
www.workforcealliance.biz/
American Job Center:
Located New Haven, in the same building a the
Workforce Alliance; Building #3. Provides a broad
array of services for businesses and residents of our
region with a satellite location at CT Works in
Hamden. Services include Job Search and Career
Workshops, Business Seminars, a fully equipped
Computer Lab, copying, mailing and faxing services,
Resource Library, Career Counseling, Labor Market
Information, Skills Assessment, Job Development
and Placement Assistance, Job Training and Tuition
Assistance programs, Child Care/Transportation
assistance for qualified individuals.
203-624-1493; www.careeronestop.org/localhelp/
Library
West Havens four library locations, the West Haven
Public Library, Louis J Piantino Library, the Ora M
Mason Library, and the Marvin K. Peterson Library,
offer a wide variety if services for people of all ages.
This includes, public computers with internet access,
Wi-Fi, DVDs, CDs, and research materials. Please
visit any of the four locations listed below in your
neighborhood.
West Haven Public Library
300 Elm St,
Louis J Piantino Library

1 Forest Rd,
Ora M Mason Library

260 Benham Hill Rd,
Marvin K. Peterson Library

300 Boston Post Rd
(203) 932-7190
Money Management
Money Management International (MMI)
Serving the New Haven Area:
Provides free, confidential, in-person, telephone and
Internet-based financial counseling, money
management and budgeting assistance nationwide.
It also provides budget and debt counseling, debt
management, foreclosure protection, reverse
mortgage counseling and more.
(203) 389-6462
www.moneymanagement.org
Tax Information/Filing Services

West Haven Senior Center:
The senior center offers a free tax preparation
service to help low-to middle-income taxpayers by
appointment from 9 to 11 a.m. Wednesdays and
Thursdays at the Johnson Community Center, 201
Noble St. Special attention will be given to those
ages 60 and older. The service is offered by trained
volunteer tax preparers from AARP, in cooperation
with the IRS. For information or an appointment,
call 203-937-3507.
Tax Counseling for the Elderly:

This program offers free tax help for all taxpayers,
particularly those who are 60 years of age and older,
specializing in questions about pensions and
retirement related issues unique to seniors. The IRS-
certified volunteers who provide tax counseling are
often retired individuals associated with non-profit
organizations that receive grants from the IRS. For
more information, Call Infoline at 2-1-1or visit the
AARP website.
www.ARRP.org
Volunteer Income Tax Assistance:

This programs offers free tax help to people who
generally make $53,000 or less, persons with
disabilities, older adults and limited English speaking
tax payers who need assistance in preparing their
own tax returns. To find a VITA site go to the IRS
website at www.IRS.gov and contact Infoline 2-1-1.
Translation Services
Spanish Interpreters & Translation
Services:
Serving the New Haven Area. Their native Spanish
and other language speakers can professionally
translate legal, medical, finance, insurance and
technical documents as well as Birth, Death,
Marriage, Divorce Certificates into English to
Spanish and Spanish to English and also into many
other languages. Also offers in person and over the
phone voice translations for: medical appointments,
medical professionals and their patients, Law offices
and their clients, government agencies and their
clients. For more information call by phone or visit
their website listed below.
Main Office: (440) 508-4365

www.spanishinterpreterstranslationservices.com
Translation AZ:
Serving the New Haven Area. Translation AZ offers
a full range of translation services for common
languages such as English, Spanish, Chinese, and to
rare languages such as Inuktitut and Telugu.
Translation services include Legal, Medical, Life
Sciences, Technical, Tourism, Financial, Literary,
Individual and General. Fore more information con-
tact or visit their website.
Toll-Free: 1 (800) 620-4789

translationaz.com/translation-services/
Veteran Services
Connecticut Department of Veterans
Affairs (DVA):
This agency provides expanded, integrated, and
coordinated services to Connecticut veterans and
their families. Services include educational training
and retraining, health, medical, and rehabilitation
services, housing assistance and benefits for veterans
in nursing homes. For more information, call the
DVA.
Toll-Free: (866) 928-
8387
Gateway Community CollegeVeteran

Services for Students:
The Veteran Services office certifies and submits
student enrollments to the Veteran Administration
using the online VA data entry system VA ONCE.
Once submitted, the VA processes the educational
benefits and issues payment to the veteran. For more
information call by phone or go online.
(203) 285-2000; http://www.gatewayct.edu/Offices-
Departments/Veteran-s-Services/Veterans-Services
University of ConnecticutVeteran Services

for Students:
The University of New Haven is a proud partner of
the VA Connecticut Healthcare System located in
West Haven, CT. VITAL is a VA initiative aimed to
support student veterans on campus in their
successful transition to academia and in completion
of their educational goals. For more details look at
the contact information listed below.
(203) 932-7000
www.newhaven.edu/Veteran-Student-Services/
The Veterans Directed Home and

Community Based Services Program
(VDHCBS):
This program serves veterans of any age who are at
risk of nursing home placement and able to self-
direct their own care in the community. Fore more
information contact the Area Agencies on Aging.
Toll-Free: (800) 994-9422

Frequently Used Phone Numbers:
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With a Special Thanks to Crystal Colon,
Franklin Pierce University Communications
Intern, for her help in constructing and
developing and editing the first edition of
the Resident Services Directory.
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Table of Contents .2-5

Action Agencies/State Offices:

West Haven Housing Authority Directory

Executive Secretary/HR Ext.115

Public Housing Department

West Haven Housing Authority Directory

Resident Advisory Board (RAB)

Secretary- Elaine Williams

Resident Advisory Board (RAB)

This booklet is to be used as a guide for people seeking

Please Note: an asterisk (*) near any telephone number

United Way 2-1-1: 2-1-1 is Connecticut's statewide

West Haven Alert Center

La red de alerta de West Haven se ha establecido para

Supplies for Disaster Kits: Water, Food, Fir st

3. First Aid Kit: bandages, gauze pads, scissors,

For a complete list of a Family Disaster Kit along

West Haven Fire Department

West Haven Police Department

West Haven Animal Control

West Haven Town Hall

355 Main Street

Community Renewal Team (CRT): Offers a

Connecticut Alliance for Basic Human Needs

Connecticut Office of Protection & Advocacy

Department of Children and Families (DCF):

Department of Developmental Services (DDS):

Department of Social Services: Offers assistance

New Haven Legal Assistance Inc.: Provides free

Statewide Legal Services: Assists low-income

Salvation Army: The salvation army, created in

New Haven Location:

Support System for Victims of Domestic

Social Security-Old Age, Survivors and

Food & Nutrition

St. Pauls Church Food Pantry

Gateway Christian Fellowship Food Pantry

Faith Baptist Church Food Pantry

New Haven Location:

Senior Community Caf:

Supplemental Nutrition Assistance Program

West Haven Housing Authority:

Homeowners Tax Relief Program: This

Housing Authorities by Town

City of Hartford Milford

Private Subsidized Housing: The town of West

UNION SCHOOL APARTMENTS

SURFSIDE 200-LOW RISE

SURFSIDE 200-HIGH RISE

JOHN PRETE SENIOR HOSUINF OF

Rapid Re-housing Program:

Renters Rebate Program: This program is

Section 8 Housing Choice Voucher Program

HUD has assigned The West Haven Housing Authority

Under lease 1194

WHHA currently services 159 VASH Vouchers