Serena Manzo

5835 Woodlawn Ave N Seattle, WA 98103 360-908-7070 serenamanzo@spu.edu

Education
Master of Education in Student Development Administration Anticipated Fall 2017
Seattle University, Seattle, WA
Bachelor of Arts in Global Studies2007-2009
Azusa Pacific University, Azusa, CA
Institutional Honors: Cum Laude
Associate in Arts and Sciences2003-2007
Olympic College, Bremerton, WA

Student Affairs Experience

Coordinator of Multi-Ethnic Programs Office of Student Life
Seattle Pacific University, Seattle, WA 2015-Present
Coordinate and facilitate interactive 3-day Early Connections (EC) new student orientation for 70+ students from
first generation and racially, ethnically, and culturally diverse backgrounds
Recruit, train, and supervise MEP student staff and EC student leaders
Collect data on EC orientation and ongoing programming through implementation of quarterly focus groups with
students and campus partners
Utilize data to improve program goals and objectives
Engage in strategic program development of ongoing leadership and mentorship opportunities for EC students
and student leaders
Provide on-going support for EC students and student leaders through quarterly programming, student leader
trainings, quarterly grade checks, student phone calls, making referrals to campus resources/partners
Advise, support, and attend ASSP intercultural student leaders, groups, and events
Supervise annual student delegation to Student Congress on Racial Reconciliation in southern California
Develop targeted campus programming to promote greater awareness of issues of diversity and reconciliation
Serve as a liaison with Undergraduate Admissions to contribute to panels for prospective students, preview
events, and activities to recruit ethnically and culturally diverse students
Serve as resource in classes and student groups regarding racial and ethnic identity, diversity, and reconciliation
Participate as Member of the Office of Student Life and contribute to departmental goals, plans, and initiatives

Relevant Professional Experience

Human Resources Manager, Office Manager, Volunteer Manager, Administrative Assistant
Children of the Nations, Silverdale, WA2013-2015
Partnered with Chief Operating Officer and Senior Director of Administration and Operations to supervise the
department of office management and oversee all vital administrative processes for organization
Managed and administered all aspects of human resources for 70 employees
Lead department of volunteer management that supports over 200 volunteers
English Teacher, Avalon English, Ltd., Yongin, South Korea2011-2012
Completed 100 hour TESOL certification through Bridge TEFL
Promoted to Head Foreign Teacher and supervised entire foreign staff; provided one-on-one teacher consultation and
support; lead weekly staff meetings
Lead Little Nokjiwon program for students who were in the top one percent of English ability; classes included iBT
TOEFL test preparation for college entrance exams
Navigated Korean business and education practices and relationships with openness and cultural sensitivity

Guest Experience Architect, Gateway Fellowship, Poulsbo, WA2011

Recruited and managed volunteer team dedicated to creating positive guest experiences for weekly youth gathering
Developed assessment tool and follow-up protocols of guest experiences
 Kitsap Youth in Action Team Leader, AmeriCorps, Bremerton, WA2010-2011
Networked with community stakeholders to develop service projects for teens in partner schools
Effectively marketed program goals through presentations in schools and community organizations

Substitute Teacher, Suquamish Early College High School, Suquamish, WA2010

Supported staff through on-call substitute teaching in all subjects

Paraeducator, North Kitsap School District, Poulsbo, WA2010

Performed individual tutoring to fulfill guidelines of IEP
Served as liaison between school administrators, teachers, and families

Spanish Teacher, Foreign Language for Youth, Edmonds, WA2009-2010

Taught extra-curricular Spanish club through non-profit organization in three local elementary schools
Implemented creative lesson plans designed for student engagement and language retention

Leadership Teacher, Suquamish Early College Tribal High School, Suquamish, WA2009-2010
Co-developed curriculum for high school leadership class with emphasis on social justice
Taught unit on justice and equity as it relates to film and media
Conducted career counseling and academic advising for high school seniors

Summer Education Coordinator, FreshMinistries, Jacksonville, Florida2005

Coordinated and led ethnically, racially, and culturally diverse youth in community service projects and educational field
trips
Developed personal and academic success strategies with students during weekly one-on-one counseling sessions

Trainings/Presentations
New Student Orientation 2015
Cross-Cultural Engagement

ASSP Student Leadership Conference 2015-2016

Professionalism and Student Organizations
Priority Setting and Self-Advocacy
Accessibility and Leadership

Center for Career and Calling Life After College Week 2016
Nailing the Interview

Washington State Lessons from Abroad Conference 2017

Panelist

Significant Coursework and Research

Seattle University 2017
Independent Study: Diversity within Study Abroad at Seattle Pacific University

Azusa Pacific University 2007-2009

Global Learning Term: Independently networked to procure local housing, internship, and 5-month research project with
governmental agency in Santiago, Chile
Los Angeles Term: Lived, worked, and studied in South Central LA; completed 6-month internship with youth advocacy
organization dedicated to social change, youth leadership and empowerment, and art education