Professional Documents
Culture Documents
Customer Care Resume Template
Customer Care Resume Template
(Managers Name)
My duties included making 60 cold calls a day to business and private individuals to
solicit sales for goods and services. During my tenure, I implemented a new sales
strategy, reducing training expenses by 90% and increased the close ratio by 10%
within 3 months.
I am looking forward to discussing the position and my qualifications with you in more
detail soon. I feel confident that I fulfil the requirements for the Customer Service
Representative position. Thank you for your time and consideration.
Sincerely,
Name
Address
T: Phone number
E: email address
Dear Mr./Mrs./Ms. (Managers Name),
I am writing to you with regards to the recent Customer Service Representatives position
that I saw advertised on(Websites Name).
Should you find interest in my application, then I will be available for an interview at
your convenience. I have attached my resume and I encourage you to contact me
regarding my application.
Sincerely,
Objective
Examples:
Profile Statement
Examples:
An energetic customer service professional with solid experience providing diverse customer
support in high volume call center environments. Strong problem-solving skills coupled with
initiative and accuracy provide a first-rate experience for the customer and facilitate the
development of strong customer relationships. A self-motivated and hardworking employee
with an excellent track record of meeting and exceeding productivity targets.
A self-motivated professional with over X years experience in the customer service industry.
Excellent organizational and communication skills contribute to high levels of efficiency and
productivity. Proven track record in resolving complex customer issues and implementing
workable solutions. A strong sense of urgency ensures customer satisfaction and improved
customer retention levels. The ability to assimilate information quickly facilitates in-depth
product knowledge and the provision of outstanding customer service. Verified achievement
of performance bench marks in all areas.
Work Experience
Customer Service Representative
Education
MS Office
CRM software - Siebel and SAP
data entry and collation skills
numeracy skills
Core Competencies
communication skills
customer service orientation
problem-solving
information management
organization and planning skills
accuracy
persuasive ability
stress tolerance
CUSTOMER SERVICE
Work Experience/Background
Supplied customers with written responses and information and followed up on customer
communications.
Provided customers with technical support using maintenance procedures created with
company products.
Wrote and kept accurate records of discussions and correspondence with customers.
Met with other team managers to discuss possible improvements in customer service and
companys products.
Trained and coached team members to deliver a high standard of customer service.
Learned about products and services and kept up to date with changes.
ACHIEVEMENTS
Developed the customer service policy for the organization: Developed customer service
procedures, performance level and QA standards for the organization.
Analyzed statistics and other data to determine the level of customer service performance
achieved by the team.
Customer Service Representative Cover Letter Sample 1:
With 13 years of proven experience providing customer service for several different companies, I am confident I will
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and
standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or
issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft
Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals
along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to
meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at
that appeared on Indeed. I believe my skills, experience, knowledge, and willpower for sales will make me the best
As you will note from the enclosed resume, I am presently a part time telemarketer and I have many skills that would
aid me as a customer service representative for your company. Here are some of the responsibilities Ive held over
Public Health and Safety as well as a certificate in Occupational Health and Safety. Being in these programs has
given me the opportunity to gain knowledge relative to the position such as verbal speaking skills, writing, and people
skills.
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution
to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at
your earliest convenience. Please feel free to contact me at or by email at . Thank you for your consideration, and I
I am writing in regards to the Customer Service Representative position that is open with your company at this time. I
am a highly capable professional with over 7 years of customer service experience. My background, along with my
ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently
make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal
and external customers via the telephone. These, coupled with my ability to examine a process to look for
improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your
company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have
shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always
looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate how I can be a valuable part
of your team.