CSSBB S Questions PDF

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ASQ CSSBB Exam
Topic 1, Volume A
QUESTION NO: 1
SWOT is an acronym for:
A. strengths, weaknesses, opportunities, threats

B. statistics without tables
C. sensory Weibull ordinal tools
D. success wields optimal teams E. none of the above
Answer: A
Explanation:
QUESTION NO: 2
Perform a risk analysis to determine the expected profit or (loss) from a project which has four
possible disjoint outcomes: Outcome A shows a profit of $340,000 and has a probability of 0.25
Outcome B shows a profit of $120,000 and has a probability of 0.40 Outcome C shows a loss of
$40,000 and has a probability of 0.10 Outcome D shows a profit of $100,000 and has a probability
of 0.25
A. $130,000
B. $520,000
C. $154,000
D. ($168,000)
E. none of the above
Answer: C
Explanation:
QUESTION NO: 3
The leader in the quality movement who recommended that organizations eliminate numerical
quotas for the work force and numerical goals for management. :
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
www.CertificationKing.com 2
ASQ CSSBB Exam
E. Taguchi
F. none of the above
Answer: F
Explanation:
QUESTION NO: 4
The quality leader responsible for the term Total Quality Management (TQM):
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
Answer: D
Explanation:
QUESTION NO: 5
The quality leader most associated with the concept of robustness:
A. Juran
B. Ishikawa
C. Crosby
D. Feigenbaum
E. Taguchi
Answer: E
Explanation:
QUESTION NO: 6
The support for an important quality initiative was lacking in congress until Reagans Secretary of
Commerce was killed in a horseback riding accident in 1987. That initiative was:
A. assigning National Institute for Standards and Technology (NIST) quality oversight duties
B. consensus of the House proclamation for Demings 14 points
ASQ CSSBB Exam
C. changing National Bureau of Standards to NIST.
D. authorizing the American National Standards Institute (ANSI) to join with the International
Standards Organization (ISO) to promulgate standards.
E. none of the above.
Answer: E
Explanation:
QUESTION NO: 7
A quality leader who did extensive work with Japanese industry is:
A. Juran
B. Ishikawa
C. Deming
D. Ohno
E. Taguchi
F. all of the above
G. none of the above
Answer: F
Explanation:
QUESTION NO: 8
In a series of linked processes and associated feedback loops the product or service flows
________ and the information flows ________.
A. rapidly, slower
B. downstream, upstream
C. evenly, digitally
D. sooner, later
E. to the customer, from the supplier
Answer: B
QUESTION NO: 9
Causes in a cause and effect diagram often include management, measurement systems, mother
nature and the four standard causes:
ASQ CSSBB Exam
A. man, material, methods, machines
B. man, manufacturing, methods, material
C. marketing, methods, material, machines
D. man, material, millennium, machines
Answer: A
Explanation:
QUESTION NO: 10
The word champion in the context of Six Sigma projects refers to:
A. the team that has had the most impact on the bottom line.
B. the person who has coordinated teams most effectively
C. the individual who has outpaced all others in six sigma knowledge
D. none of the above
Answer: D
Explanation:
QUESTION NO: 11
George is an employee of Black, Inc. John is Georges internal customer. Which statement is
true?
A. John is employed by Black, Inc.

B. John is employed by another company that supplies material to Black, Inc.
C. John is employed by a company that purchases material from black, Inc.
D. John is employed by another company that has a fiduciary agreement with Black, Inc.
E. John is employed by another company as an internal auditor.
Answer: A
Explanation:
QUESTION NO: 12
A team has been asked to reduce the cycle time for a process. The team decides to collect
baseline data. It will do this by:
A. seeking ideas for improvement from all stakeholders

B. researching cycle times for similar processes within the organization
ASQ CSSBB Exam
C. obtaining accurate cycle times for the process as it currently runs
D. benchmarking similar processes outside the organization
Answer: C
Explanation:
QUESTION NO: 13
Customer segmentation refers to:
A. dividing a particular customer into parts that are more easily understood
B. grouping customers by one or more criteria
C. maintaining secure customer listings to minimize communication among them
D. eliminating or cutting off customers with poor credit history
Answer: B
Explanation:
QUESTION NO: 14
ASQ CSSBB Exam
This is an example of part of a:
A. QFD Matrix
B. Activity Network Diagram
C. Interrelationship Diagram
D. Affinity Diagram
Answer: A
Explanation:
QUESTION NO: 15
Customer requirement #3 has a ______________ relationship with technical feature #3.
A. strong
B. moderate
C. weak
Answer: B
ASQ CSSBB Exam
Explanation:
QUESTION NO: 16
There are 14 different defects that can occur on a completed time card. The payroll department
collects 328 cards and finds a total of 87 defects. DPU =
A. 87 328
B. 87 (328 14)
C. 14 87
D. 87 14
E. 328 87
F. 87 1,000,000 (14 328)
Answer: A
Explanation:
QUESTION NO: 17
There are 14 different defects that can occur on a completed time card. The payroll department
collects 328 cards and finds a total of 87 defects. DPMO =:
A. 87 328
B. 87 (328 14)
C. 14 87
D. 87 14 1,000,000
E. 328 87
F. 87 1,000,000 (14 328)
Answer: F
Explanation:
QUESTION NO: 18
A random sample of 2500 printed brochures is found to have a total of three ink splotches. The
rate of ink splotches in PPM is:
A. 1,000,000 2500 3
B. 2500 1,000,000 3
C. 3 2500 1,000,000
D. 3 2500 1,000,000
ASQ CSSBB Exam
Answer: C
Explanation:
QUESTION NO: 19
If DPU = 0.022, the RTU is approximately:
A. 0.022
B. 0.078
C. 0.0022
D. 0.98 E. 0.098
E. 0.0098
Answer: D
Explanation:
QUESTION NO: 20
A project activity not on the critical path has required 20% longer than the time originally allocated.
The project team should:
A. inform all concerned that the entire project will be delayed by 20%
B. inform all concerned that the entire project will be delayed but by less than 20%
C. study the effect this will have on other activities because the project may still be on schedule
Answer: C
Explanation:
QUESTION NO: 21
After a team has engaged in diversion activities they may need to employ a tool for conversion.
Examples of such a tool are: I. nominal group technique II. multivoting III. cause and effect
diagram IV. activity network diagram V. matrix diagrams
A. III and IV
B. IV and V
C. II and III
D. I and II
Answer: D
Explanation:
ASQ CSSBB Exam
QUESTION NO: 22
A team studies a coil steel banding process and makes five changes resulting in productivity
improvements of 2%, 2.8%, 2.4%, 2% and 3% respectively. These improvements are best
described by which approach to problem solving?
A. 5S
B. Poka yoke
C. Kaizen
D. PDCA
E. Re-engineering
Answer: C
Explanation:
QUESTION NO: 23
The operators of a manufacturing cell work out a more orderly arrangement for tool storage and
establish a schedule to maintain cleanliness on a daily basis. These improvements are best
described by which approach to problem solving?
A. 5S
B. Poka yoke
C. Kaizen
D. PDCA
E. Re-engineering
Answer: A
Explanation:
QUESTION NO: 24
A quality engineer employed by a hospital is asked to improve the process of medication storage
in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is
left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not
permit the door to close when the caddy isnt inside. This improvement is best described by which
approach to problem solving?
A. 5S
B. Poka yoke
ASQ CSSBB Exam
C. Kaizen
D. PDCA
E. Re-engineering
Answer: B
Explanation:
QUESTION NO: 25
A team is investigating ways to reduce power outages. They determine that an outage can occur
in only three ways: grid failure, local transformer failure or local overload. They then investigate
each of these three events for possible causes, etc. They draw a diagram that fans out using the
power outage as the handle of the fan. These improvements are best described by which
approach to problem solving?
A. Affinity diagram
B. Inter-relationship digraph
C. Tree diagram
D. Process decision program chart
E. Matrix diagram F. Prioritization matrix
F. Activity network diagram
Answer: C
Explanation:
QUESTION NO: 26
A teams goal is to improve information flow in a payroll function. They make thirty-three Post-It
notes, each listing an issue for further investigation. After some discussion, they group them into
four categories: mandated record keeping, privacy concerns, insurance concerns and transfer
concerns. This grouping process is best described by which approach to problem solving?
A. Affinity diagram
C. Tree diagram
E. Matrix diagram
F. Prioritization matrix
G. Activity network diagram
Answer: A
Explanation:
ASQ CSSBB Exam
QUESTION NO: 27
The team in the above problem draws arrows from Post-It notes that are causes to notes that
are the effects of these causes. This step is best described by which approach to problem solving?
A. Affinity diagram
C. Tree diagram
E. Matrix diagram
Answer: B
Explanation:
QUESTION NO: 28
A team working with a plant relocation is tasked with designing a process for moving 180 pieces of
equipment. Incoming orders may need to be filled during the move at either the old site or the new
one. Transportation equipment availability is uncertain. Construction schedules at the new site is
very weather dependent. The team designs a chart that attempts to cover these and other
contingencies with appropriate measures dealing with each. The tool best fitted for this task is:
A. Affinity diagram
C. Tree diagram
E. Matrix diagram
Answer: D
Explanation:
QUESTION NO: 29
A management team lists nine goals across the top of a rectangle and 15 activity initiatives along
the left hand side of the rectangle. If one of the activities strongly supports one of the goals a circle
is placed in the box where that activitys row intersects the goals column. If the activitys support is
very strong a bulls eye is placed in the box and if the support is weak a triangle is used. This best
describes which problem solving tool?
ASQ CSSBB Exam
A. Affinity diagram
C. Tree diagram
E. Matrix diagram
Answer: E
Explanation:
QUESTION NO: 30
The management team in the above problem assigns each goal a numerical value designating its
importance. The bulls eyes, circles and triangles are replaced by the values 3, 2 and 1
respectively. Entries are made in each box by multiplying the 3, 2 or 1 by the goal value. The
importance of each activity is calculated by adding the entries in its row.
ASQ CSSBB Exam
A. Affinity diagram
C. Tree diagram
E. Matrix diagram
Answer: F
Explanation:
QUESTION NO: 31
A project that lacks a clear definition of its scope and boundaries runs the risk of:
A. straying from the intended path

B. trying to solve unrelated problems
C. having difficulty in collecting baseline data
D. suffering morale problems
E. all the above
Answer: E
QUESTION NO: 32
The primary metric for a project is reduced cost for process A .A consequential metric could be:
A. reduced cycle time

B. reduced scrap rate
C. reduced set-up time
D. all the above
Answer: D
Explanation:
QUESTION NO: 33
The primary metric for a project is reduced cost for process A . Baseline data might include:
A. current maintenance costs

B. current selling price for the products or services output by process A
ASQ CSSBB Exam
C. current suggestions from stakeholders of process A
D. all the above
Answer: A
Explanation:
QUESTION NO: 34
According to the Central Limit Theorem:
A. the median and the mean have the same value in a symmetric distribution
B. the mode of a normal distribution is also the mean
C. the mean of an exponential distribution is smaller than the median
D. the mean, median and mode of a normal distribution all have the same value
Answer: E
Explanation:
QUESTION NO: 35
The term expected value is closest to the term:
A. median
B. probabilistic model
C. mean
D. Markov value
E. regressive value
Answer: C
Explanation:
QUESTION NO: 36
A random sample is selected from a population of measurements. The mean of the sample is not
equal to the mean of the population. This is due to:
A. Type I error
B. Type II error
C. sampling error
ASQ CSSBB Exam
D. the population is not normal
E. measurements were not exact
Answer: C
Explanation:
QUESTION NO: 37
A population of size 1,000,000 has mean 42 and standard deviation 6. Sixty random samples,
each of size 15 are selected. According to the Central Limit Theorem the distribution of the sixty
sample means has a mean of approximately:
A. 42
B. 42/6
C. 42/15
D. 42/ 15
Answer: A
Explanation:
QUESTION NO: 38
A population of size 1,000,000 has mean 42 and standard deviation 6. Sixty random samples,
each of size 15 are selected. According to the Central Limit Theorem the distribution of the sixty
sample means has a standard deviation of approximately:
A. 6
B. 6/42
C. 6/15
D. 6/ 15
Answer: D
Explanation:
QUESTION NO: 39
A ____ from a sample is used to estimate a population _____. The two words that best fill these
blanks are:
ASQ CSSBB Exam
A. item, value
B. value, statistic
C. statistic, parameter
D. parameter, value
E. parameter, statistic
Answer: C
Explanation:
QUESTION NO: 40
Deming called the technique of studying a sample to gain understanding of the distribution of a
population an enumerative study. His main objection to these studies was:
A. they are too difficult to perform correctly

B. they require extensive use of computers
C. they assume a stable distribution
D. random samples are expensive to obtain
E. these studies have a high probability of Type II error
Answer: C
Explanation:
QUESTION NO: 41
If the probability that an event will occur is 0.83, then the probability that the event will not occur is:
A. 0.17
B. 0.07
C. 0.6889
D. 1.20
E. 83%
Answer: A
Explanation:
QUESTION NO: 42
If the probability that event A occurs is 0.51, the probability that event B occurs is 0.64 and that
probability that both A and B occur is 0.23 then:
ASQ CSSBB Exam
A. events A and B are complementary
B. events A and B are mutually exclusive
C. events A and B are supplementary
D. events A and B are not mutually exclusive
E. events A and B are statistically independent
Answer: D
Explanation:
QUESTION NO: 43
If the probability that event A occurs is .51, the probability that event B occurs is .64 and events A
and B are statistically independent then:
A. A and B are mutually exclusive

B. the probability that both A and B occur is 0.3264
C. A and B cant both occur
D. the probability that A occurs is 1-(probability that B occurs)
E. A and B have different standard deviations
Answer: B
Explanation:
QUESTION NO: 44
A population is bimodal. One hundred samples of size 30 are randomly collected and the 100
sample means are calculated. The distribution of these sample means is:
A. bimodal
B. approximately exponential
C. approximately Poisson
D. approximately normal
E. approximately uniform
Answer: D
Explanation:
QUESTION NO: 45
A population is bimodal with a variance of 5.77. One hundred samples of size 30 are randomly
collected and the 100 sample means are calculated. The standard deviation of these sample
means is approximately:
ASQ CSSBB Exam
A. 5.77
B. 2.40
C. 1.05
D. 0.44
E. 0.19
Answer: E
Explanation:
QUESTION NO: 46
An automatic gaging system is to be installed in a process. The gage will insert data values into a
data base from which machine adjustments will be made automatically. A critical factor in
specifying the equipment is:
A. communication link between gage and computer

B. compatibility of software in the gage and in the computer
C. adequate manual over-rides
D. all of the above
Answer: D
Explanation:
QUESTION NO: 47
The median is a better choice than the mean for a measure of central tendency if the data:
A. is bimodal
B. often has outliers
C. is normally distributed
D. is exponentially distributed
Answer: B
Explanation:
QUESTION NO: 48
A team wants a technique for determining and displaying priorities based on frequency of various
defect types. They should use:
A. written and diagrammed work instructions
ASQ CSSBB Exam
B. flow charts and process maps
C. cause and effect diagrams
D. Pareto chart
E. relationship matrix
Answer: D
Explanation:
QUESTION NO: 49
A team wants a technique for improving consistency of assembly operations. They should use:

D. Pareto chart
Answer: A
Explanation:
QUESTION NO: 50
A team wants a technique for doing an initial study of a process that not every team member is
familiar with. They should use:

D. Pareto chart
Answer: B
Explanation:
QUESTION NO: 51
A team wants a technique for displaying the connection between various customer needs and
various features on a product. They should use:
ASQ CSSBB Exam
D. Pareto chart
Answer: E
Explanation:
QUESTION NO: 52
A team wants a technique for obtaining a large number of possible reasons for excess variation in
a dimension. They should use:

D. Pareto chart
Answer: C
Explanation:
QUESTION NO: 53
The Central Limit Theorem states that the distribution of sample means approximates a normal
distribution if:
A. the population is normally distributed

B. the sample is normally distributed
C. the sample is randomly selected
D. the sample size is sufficiently large
E. the means are carefully calculated
Answer: D
Explanation:
QUESTION NO: 54
Samples of size n=36 are randomly selected from a population with mean = 125 and variance 12.
Find the variance of the distribution of sample means.
ASQ CSSBB Exam
A. .333
B. .577
C. 2
D. 3.464
E. 12
Answer: A
Explanation:
QUESTION NO: 55
P(A) = .42, P(B) = .58, P(A&B) = .10 Find P(A or B).
A. .90
B. 1.00
C. .24
D. none of the above
Answer: A
Explanation:
QUESTION NO: 56
P(A) = .42, P(B) = .58, P(A&B) = .10. Are A and B (statistically) independent?
A. yes
B. no
Answer: B
Explanation:
QUESTION NO: 57
P(A) = .42, P(B) = .58 P(A&B) = .10. Are A and B mutually exclusive (or disjoint)?
A. yes
B. no
Answer: B
Explanation:
ASQ CSSBB Exam
QUESTION NO: 58
This table displays the inventory of fasteners in a storage cabinet. An item is selected at random
from the fastener cabinet. Find the approximate probability it is a bolt.
A. 160
B. .160
C. .09
D. .30
Answer: D
Explanation:
QUESTION NO: 59
This table displays the inventory of fasteners in a storage cabinet. An item is selected at random
from the fastener cabinet. Find the approximate probability it is size 3/4.
ASQ CSSBB Exam
A. .85
B. .185
C. .03
D. .11
Answer: D
Explanation:
QUESTION NO: 60
This table displays the inventory of fasteners in a storage cabinet. A bolt is selected at random
from the fastener cabinet. Find the approximate probability it is size 7/8.
ASQ CSSBB Exam
A. 11
B. .08
C. .09
D. .30
Answer: A
Explanation:
QUESTION NO: 61

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Looking for Real Exam Questions for IT Certification Exams!

For pricing and placing order, please visit http://certificationking.com/order.html

SWOT is an acronym for:

A. strengths, weaknesses, opportunities, threats

The quality leader most associated with the concept of robustness:

A. John is employed by Black, Inc.

A. seeking ideas for improvement from all stakeholders

Customer segmentation refers to:

Customer requirement #3 has a ______________ relationship with technical feature #3.

If DPU = 0.022, the RTU is approximately:

A. straying from the intended path

A. reduced cycle time

A. current maintenance costs

According to the Central Limit Theorem:

The term expected value is closest to the term:

A. they are too difficult to perform correctly

A. A and B are mutually exclusive

A. communication link between gage and computer

A. written and diagrammed work instructions

A. written and diagrammed work instructions

A. written and diagrammed work instructions

A. written and diagrammed work instructions

A. written and diagrammed work instructions

A. the population is normally distributed

P(A) = .42, P(B) = .58, P(A&B) = .10 Find P(A or B).

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