Professional Documents
Culture Documents
1173 Bergen St. Fact Sheet, Dept. of Homeless Services
1173 Bergen St. Fact Sheet, Dept. of Homeless Services
Client Support
What services will be available at Bergen House?
Case management
Medical and behavioral health services, including individual and group counseling
Assistance in obtaining benefits and entitlements
Vocational services, including life skills and financial management support and training
Referrals to and assistance in obtaining and retaining permanent housing
Recreational activities
COREs program approach assists and supports clients in examining their thinking, feelings, beliefs and
attitudes. Life, social, financial and work skills training help clients secure employment, for those who are
interested and able to do so, and to successfully obtain and retain permanent housing in the community.
COREs evidence-based approaches help clients integrate the skills they have learned to better ensure
their success upon return to permanent housing in the community.
Case Management: COREs case managers are selected based on demonstrated success in providing
services to homeless. The case management supervisor will be a licensed social worker (LMSW or LCSW),
who will provide weekly professional supervision and ongoing training and support in the use of evidence-
based practices that inform COREs case management program, including strengths-based case
management and motivational interviewing.
Medical Services: COREs staff will include a nurse, who will conduct an assessment of all clients at intake
to identify medical and behavioral health problems that require referral to a community-based provider.
Based on the assessment, the nurse will work with each client onsite to monitor compliance with
appointments, prescribed medication regimens, and provide additional onsite medical services. For those
clients who have been diagnosed with a mental health and/or substance use disorder(s), or one or more
chronic medical conditions, the nurse will coordinate care with community-based providers and help
clients to manage these conditions as effectively as possible.
Behavioral Health Services: CORE staff will regularly provide individual and group counseling. Bergen
House will refer clients for mental health services from community-based providers (with whom they can
usually maintain a relationship long after they leave Bergen House or transitional housing). Supportive,
recovery-oriented services will be offered both onsite and through referrals that COREs case managers
will make to community-based services, including mutual support groups, self-help, 12-step programs, and
peer-run organizations.
Assistance Accessing Public Benefits: While Bergen House staff will encourage able clients to work, public
benefits, which include entitlements (i.e., Medicare, SSI, etc.) and benefits that are based on an
individuals contributions (i.e., Social Security, SSD) can be a critical stabilizing factor. The benefits provide
support for food, healthcare and day-to-day expenses. Homeless individuals often lose access to critical
benefits (i.e., Medicaid or Medicare) because they have no permanent address or simply because they do
not understand the enrollment and recertification requirements. Case managers and benefits specialists
will help clients access benefits to which they are entitled, and will help ensure that they retain access
while at Bergen House.
Vocational/Life Skills Services: Bergen Houses clients who are able and wish to obtain recognize
employment will be expected to participate in vocational counseling, employability training, and other job
readiness and skill training. Vocational services begin at admission with a comprehensive assessment of
each clients work readiness and soft skills (such as situational judgment, oral communication, reading
with understanding, and using math to solve real world problems). In addition to making referrals to
vocational training providers, vocational counselors, and basic educational skills instruction, CORE will
assess clients for work readiness based on criteria established by the National Work Readiness Council,
which provides a universal and transferable national standard for work readiness. Moreover, CORE will
implement programs designed to teach the foundations of financial literacy. Counseling on personal
financial challenges is also conducted by case managers. Finally, if clients identify financial or educational
topics that they would like to see covered in a group or workshop setting, the program staff will work with
them to tailor a workshop, seminar or group to meet their needs.
Permanent Housing: Placing clients in appropriate permanent housing is the goal for Bergen House staff.
The flexible length of stay at Bergen House enables COREs staff to effectively address many of the
challenges facing homeless adults. CORE works with transitional and permanent housing programs (see
the attached list of linkage agreements) that employ the Housing First model. Experience has
demonstrated that this is the most reliable and effective pathway to permanent housing for the majority
of homeless adults and families, including older adults. The Housing First model prioritizes a clients own
permanent housing above all other interventions to bring him off the streets and into permanent housing.
CORE strives to help those clients that want greater independence to access and maintain it.
Recreational Activities: Recreational activities and services re-introduce clients to activities that they may
enjoy and which mayin turnprove beneficial in a variety of ways. These activities provide an
opportunity to interact with people who are not living in sheltera skill that has atrophied among some
homeless individuals. In addition to on-site recreation, CORE sponsors client access to cultural events and
sites in New York City, as well as historical and other places of interest (e.g., a visit to the Statue of Liberty,
a cookout in the park, etc.). These activities, along with others that may be suggested by clients, serve a
prosocial purpose and will ultimately support their successful transition to permanent housing.
Staffing and employment opportunities
CORE will work with Community Board 8, local elected officials, and neighbors to facilitate employment
opportunities at Bergen House for people living in the neighborhood. Available positions (see below) range
from entry level residential aide and community engagement positions, porters and assistant cooks, to
licensed social workers, case managers, and a director of social services.
The Facility Director will be a seasoned and experienced social
Facility Director 1
services professional who will oversee all operations, including the 45
Director of Social Services 1
members of the Bergen House staff. There will be fourteen (15) full- Social Worker 1
time social services professionals dedicated to case management Case Manager 5
(five), housing placement (four), as well as a nurse and a life skills Employment Specialist 2
training coordinator. Twentyeight (28) operations staff will oversee Housing Specialist 4
safety and security at the program, as well as complete regular Recreational Specialist/Life
Skills 1
neighborhood patrols. The Operations Coordinator will supervise five
Nurse 1
Senior Residential Monitors (shift supervisors), fifteen Residential Operations Coordinator 1
Monitors, two porters, a driver and four cooks. Finally, Bergen House Senior Residential Monitor 5
will have two administrative professionals to support the entire Residential Monitor 15
program. Administrative Assistant 1
Office Assistant/Clerk 1
All positions will earn a minimum of $15.00 per hour. CORE offers a Porter 2
complete benefits package including medical, dental and vision Driver 1
benefits. Individuals interested in exploring employment Cook 1
opportunities at CORE should send a resume to hr@coresvcs.org. Assistant Cook 3