Ambrocia Restobar is everything you would

want if you are looking for the perfect place to

hang out. Overlooking the place, abrocia offers
cool ambience to get drinks and some tapas
from its Filipino inspired menu. We have some
amazing steaks (tacos, ceviche, nachos,
churros and sorbet with fresh fruits) spiked with
some drinks(wines, vodka, hard drinks) crispy
pata rated no. 1 in the metro!!! You should not
miss it when you dine here. We had been here
numerous time and dont miss ordering the our
crispy pata even once. Love it so much!!!
Abstract
As customers are more exposed to different types of restaurant settings, they
developed a complex set of attributes for selecting a restaurant for their excellent dining
experience. The first competition, customers changing lifestyles and growing desires
are features that shape restaurant marketplace. Thus, restaurant managers should be
prepared to meet these challenges. One approach in gaining competitive advantages
and ensuring sustainable business performance is to focus on service quality. The main
purpose of this study is to empirically investigate service quality in Croatian city
restaurant settings. The main goals are to assess restaurant customers expectations
and perceptions and to identify main dimensions of perceived and expected city
restaurant service quality. The data were collected using self-administered
questionnaire. The questionnaire was designed in accordance with Stevens et al.
(1995) and Andaleeb and Conways (2006) research. It contained seven aspects of
restaurant service, namely tangibles, reliability, responsiveness, assurance, empathy,
price and satisfaction. The empirical research was conducted in March and April of
2010. Questionnaires were distributed in 31 restaurant settings in city of Rijeka. In order
to meet study goals, descriptive, bivariate (t-test) and multivariate (exploratory factor
analysis and reliability analysis) statistical analyses were conducted. The sample
contained both domestic and international restaurant customers. The findings imply that
for the majority of service attributes customers expectations scores are higher than their
perceptions scores. The study also identified five factors that best explained expected
service quality and eight factors that best explained perceived service quality in the city
restaurants.