QUALITY PROGRAMMES CODE COURSE TITLE Q Q00t 1SO 9001:2008 Understanding Key Concepts & Requirements Q aoo2 10 9001:2008 Documenting and Implementing the System Q — ao03 1SO 9001:2008 Internal Quality Audit Q 004 1SO 9001:2008 Internal Quality Audit - Refresher Course Q ao0s ISO/TS 16949 Understanding Key Concepts and Awareness Q 006 ISO/TS 18949:2009 Intemal Auditing Q ao07 Lean Manufacturing Q 008 Measurement And Calibration Q goog Advanced Product Quality Planning (APQP) Q aoto Production Parts Approval Process (PPAP) Q ott 7QC Tools Q aorz New 7 QC Tools Q ors Basic SPC(Level 1) Q 014 SPC Level 2 Q aos Six Sigma Awareness Q aot6 Cost Of Quality Q aoi7 Sampling Techniques Q aoe Measurement Systems Analysis (MSA) Q aoig Effective ICC at Work (ACC) Q 020 Quality Begin With You Q ao2t Target Action Plan Q 022 Kaizen & Continuous Improvement 023 Peningkatan Produktiviti dan Disiplin Kerja (PPDK) Q ao24 Integrated Management System Audit ISO 19011:2002 Q ao25 ICC for Facilitator (@CC) MANAGEMENT PROGRAMMES CODE COURSE TITLE Q= = M001 Effective Performance Appraisal ~~ M002-——_— Developing Powerful Supervisory Skills QQ M003 «21 Gelagat Untuk Menjadi Penyelia Cemeriang GQ ~—-M004.-—Mastering Telephone Techniques & Courtesies Q = M005-—Powerful Presentation Skis QQ M006 Time Management Q=— M007 Train-The-Trainer QQ = M008 Work Methods, Productivity Improvement & Working Smart =~ M009-———Practicing An Effective Document Control Q —-M010 Achieving Exceptional Customer Services == MO11_—_—Developing Managerial Excellence QQ M012 Interpersonal Skill Customer Approach QQ —-M013.——_Improving Employee Performance : Corrective, Coaching and Counseling Q-= = M014—Smart Communication Q= M015 —_—Problem Solving Decision Making Q = M016 ~— Effective Clerical DevelopmentMANAGEMENT PROGRAMMES COODOOOOCOOCOOCOOOCOCOOCOOOOOCOCOOCOO0OCOOCO0OO0COOO0000 CODE M017 Mo1g Mo19 020 Mo21 M022 M023 o24 025 M026 M027 M028 Mo29 M030 Most M032 M033 M034 MO3S M036 o37 Mose MO03¢ M040. Mo41 M042 mo43 oa M045 M046 Mo47 M048 oa M050 M051 M052 M053 Mos Moss Mos6 Mos7 M058 COURSE TITLE Program Pembangunan Perkeranian Effective Executive Development Training Needs Analysis (TNA) Business and Report Writing Business English : Oral Communication Business Technical Report Good Command Of English For Better Communication At Work Making Effective Oral Presentation Effective Stock Inventory Control and Warehouse Management Managing Absenteeism Plus Motivating, Coaching & Counseling The Problem Employees. Basic Management Program For Executive/Supervisor Group Motivation And Work Habit In A Working Environment Domestic Inquiry, Procedure And Practice Administrative Development Programme Waiter / Waitress-Basic Training Skills For Excellent Service Waiter / Waitress-Excellent Service Conduct Effective Meeting How To Lead Your Sales Team So That They Consistently Exceed Sales Quotas Involvement Skills For Team Leaders & Supervisors Leadership - Challenge For Executives Leadership & Human Relations For Supervisors Logistic Strategies On Transportation Maintenance Management System Managing Service in Food & Beverage Operations Management Of Food And Beverage Operations Managing Housekeeping Operations Front Office Guest Service Professionalism Effective Management Skills Effective Secretarial Development Programme Effective Leadership & Team Dynamics At Workplace Effective Human Resource Management (HRM) Effective Supervision & Teamwork Effective Managerial Skills For Success Evaluating Training impact (ETI) High Performance Team For Sales Personnel Hiring Great People Interviewing Techniques Key Success For Interview & Managing Yourselves At The Workplace Strategic Human Resources Manpower & Succession Planning Strategic Management Beyond Customer Service Strategic Marketing Management Strategic Business PlanningENVIRONMENTAL PROGRAMMES oooooocoo CODE E001 E002 E003 E004 E005 E006 E007 £008 COURSE TITLE ISO 14000 Legal Requirements 1SO 14000 Awareness, Implications & Interpretation 1SO 14000 The Trouble Free Approach & Documentation ISO 14000 Environment Auditing Identifying Environmental Aspect And Significant Impacts 'SO 14000 Awareness and Legal Requirements 1SO 14001:2004 Awareness & Understanding ISO 14001:2004 Environmental Management System Audit Training QUALITY AND PRODUCTIVITY IMPROVEMENT PROGRAMMES oooooco0ocoo0no cCooocooocooocoooo CODE QP001 QP002 QP003 QP004 QP00S QP006 QP007 QP 008 QPo09 aPo10 Pott ap012 aP013 QP014 QP015 QP016 QPO17 QP 018 QP019 QP 020 aP02t aP022 aP023 aP024 QP025 QP026 COURSE TITLE Highly Profitable & Productive Team By Implementing Gemba Kaizen At Work Place 58 Awareness 58 Developing & Implementing the System Super 8S - Productivity end Quality Improvement Best Practice Of High Performing Super 5S Developing Six Sigma Culture At Work Place Leadership Skils For Front Line Staff (KKU) Training Within Industrial Work Instruction (TW!) Production Line Control Production Planning Course Effective & Creative Problem Solving Practicing Failure Mode And Effect Analysis (FMEA) & Improvement Activities Total Productive Maintenance (TPM) ‘Teknik Penyelesaian Masalah Secara Sistematik dan Berkesan (POCA) Total Quality Management (TOM) Root Cause Analysis Best Practices Of Poka-Yoke For Manufacturing Process (Mistakes Proofing) Effective Problem Solving Using Correct Trouble Shooting Tools Quality Improvement Too's How To Improve And Maintain Quality System Customer Satisfaction Supply Chain Management 8D Problem Solving and Decision Making Managing for Total Quality The SWOT Analysis 5 Why AnalysisSAFETY PROGRAMMES CODE COURSE TITLE S001 OHSAS 18001 Understanding Key Concept $002 OHSAS 18001 Documenting & Implementing $003 OHSAS 18001 Auditing $004 Occupational Safety & Health Management (OSHM) $005 Effective Health & Safety Management S006 Fire Risk Management $007 Developing and Implementing Emergency Preparedness & Response $008 Identifying Occupational Health And Safety Hazards And Risk $009 Basic First Aid $010 Advance First Aid S011 Program Perlindungan Pendengaran Pekerja $012 Accident Investigation $013 Develop High Performance and Work Safety $015 Empowering Safety Committee S016 Job Safety Analysis (JSA) S017 Excellence Forklift Operative Programme $018 Towing Tractor S019 Forklift Safety $020 Waste Disposal Trucks $021 Safe Working in Confined Space $022 Noise Awareness Training $023 Personal Protective Equipment (PPE) $024 Ergonomic Safety $025 Water/Electricity Resource And Usage $026 Forklift Care & Maintenance Course S027 CPR-Full Cardiopulmonary Resuscitation OOOOOCOOCOOOCOOCOOOCO0COOCCOCCOHOOH MOTIVATION PROGRAMMES CODE COURSE TITLE QQ MPo001 Staff Empowerment & Motivation Program Q ~~ MPo02 How To Build Productive Team Q ~~ MPoo3 ‘Semangat Kerja Berpasukan QQ MPoo4 Motivasi Kepimpinan Hubungan Kemanusiaan Dan Pembentukan Kumpulan Kerja QQ MPo0s Peningkatan Produktiviti Dan Disiplin Kerja QQ — MPoos Keberkesanan Pengurusan Pengawal Keselamatan ~~ MPo0o7 Self Directed Work Teams Q —_MPoo9 Kearah Pemandu Profesional Dan Cemerlang Q ~~ MPot0 Pemandu Berhemah Q- MPo14 Positive Work Attitude /Sikap Kerja Positif