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Readme
Readme
Version 1.0
Readme File
10/12/01
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About This Document:
Thank you for purchasing EMPIRE EARTH.
This document contains last-minute information about EMPIRE EARTH and other info
rmation about the program not found in the Help Files. This README file include
s information that pertains to general problems and questions you may have conce
rning the game or your computer. Should you experience any problems with EMPIRE
EARTH, please refer to this file for additional help on answering questions abou
t the game and solving technical difficulties.
You can also refer to the official Empire Earth Web Site for more information.
The address is:
www.empireearth.com
***********************************************************************
TABLE OF CONTENTS
I. MINIMUM & RECOMMENDED REQUIREMENTS
II. GENERAL TECHNICAL ISSUES
III. GENERAL GAME ISSUES (Including updated game play informa
tion)
IV. CONTACTING SIERRA
* For Windows XP users, see II. GENERAL TECHNICAL ISSUES, F) Specific Issues wit
h Windows XP
B) Hosting Games on 'Multihomed' Computers (or computers with more than 1 Networ
k Adapter)
--------------------------------------
If your computer has more than one Network Adapter (e.g., modem, network card, e
tc.) you may need to specify which one you want Empire Earth to use when you hos
t a multiplayer game. When hosting a game, Empire Earth automatically chooses a
Network Adapter to use for the game. If you have more than one Adapter, there
is a chance the Adapter chosen will not permit other players to connect to your
game (for example, if it is behind a firewall). You can tell Empire Earth which
Network Adapter to use on the Game Settings Screen. To do this:
1) From the Main Menu, go to the Game Settings screen
2) Choose the Interface tab
3) Under Network Adapter Options, select the particular Adapter you want to use
from the list
C) Trouble Hosting Games (e.g., Behind a Firewall)
-----------------------------------
If you receive a message that you cannot host a game, there are 2 reasons this m
ight happen: 1) you are behind a firewall or 2) your Internet address may be obs
cured because your LAN or ISP is translating your Internet (IP) address.
If you are behind a firewall you can host games as long as the firewall does not
obscure your computer's internet address (IP address). Certain firewalls requi
re that specific UDP and TCP ports be open in order to play to Empire Earth game
s on Sierra.com or directly via IP address. These ports are:
UDP Port: 33334
TCP Port: 33335
Refer to your firewall's documentation if you aren't sure how to open ports or s
ee your Network Administrator if you are behind a company's firewall.
If your LAN or ISP is translating your network address: With the growing number
of users on the Internet, some ISPs (especially DSL providers) have begun to ut
ilize network address translation (also called NAT) to dynamically allocate thei
r limited number of IP addresses. We are investigating various means of allowin
g players behind a NAT to host games, but there is no solution at this time. Yo
u should still be able to join games hosted by someone else or host a game yours
elf by giving other players your IP address so that they can connect to your gam
e directly (i.e., Join By IP).
G) Graphics Issues on Computers with AMD Chips and GeForce Video Cards
-------------------------------
On computers with AMD chips (K6-2, K6-3, or 700-1000 Mhz Athlon or Duron process
ors) AND GeForce video cards, users may experience problems with the graphics on
Empire Earth's menus, including possible crashes that require rebooting in orde
r to play Empire Earth. The configuration that can cause these problems is as f
ollows:
- AMD K6-2, K6-3, or 700-1000 Mhz Athlon or Duron processors (Thunderbird is OK)
, AND
- GeForce cards using Nvidia 21.81 drivers (12.41 drivers are OK), AND
- Graphics Settings utilizing "Direct3D Hardware TnL"
If your computer has this configuration, there are 2 things you can do to correc
t the problem:
1) Go back to the Nvidia 12.41 drivers for your GeForce card. This will fix the
problem.
2) If you decide to keep the 21.81 drivers, you must disable the Transform and L
ighting (TnL) option. Use the "Direct3D" option in the Game Settings in Empire
Earth.
Additionally, if you turned on Full Screen Antialiasing for your GeForce video c
ard (through the Advanced options of the Settings for your Display Properties) t
his could cause abnormalities with the game, including loss of text on buttons a
nd the mouse cursor leaving trails behind it. You should disable Full Screen An
tialiasing for your video card (see the manual or instructions for your video ca
rd).
G) Heroes
---------
For game balancing reasons, players can have only one Hero (either Warrior or St
rategist) at a time. Also, Heroes can NOT have their attributes (Hit Points, At
tack Strength, and Speed) improved. Heroes CAN be upgraded.
H) Priest Conversions in Scenarios
----------------------------------
Scenario Designers take note: when using Priests in a Scenario, 25 game seconds
must elapse before a Priest can perform a conversion. This is due to a built-in
"reload time" for this unit. After 25 seconds have passed, Priests work normal
ly.
United Kingdom
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urns."
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Tel: (0) 6103-99-40-40
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63225 Langen
Deutschland
On-Line Sales
CompuServe United Kingdom:GO UKSIERRA
CompuServe France: GO FRSIERRA
Internet USA: http://www.sierra.com
Internet United Kingdom: http://www.sierra-online.co.uk
Internet France: http://www.sierra.fr
Internet Germany: http://www.sierra.de
Disk and or Manual Replacement:
Product Returns*:
Vivendi Universal Interactive Publishing International
Sierra On-Line Returns
4247 S. Minnewawa Ave.
Fresno, CA 93725
Vivendi Universal Interactive Publishing International
Sierra On-Line CD/Doco Replacement
4247 S. Minnewawa Ave.
Fresno, CA 93725
NOTE: To replace your cd(s) please send only the damaged cd and copy of your dat
ed Receipt, if less then 90 days. After 90 days please include a $10.00 handlin
g fee along with the cd(s). For Documentation replacement, please include a $5.
00 handling fee and a photocopy ONLY of either your disk or cd. Payment should
be made at the time of your request. Sorry, no credit cards.
* Returns to this address valid in North America only.
B) TECHNICAL SUPPORT
-------------------------
North America
Sierra On-Line offers a 24-hour automated technical support line with recorded a
nswers to the most frequently asked technical questions. To access this service,
call (425) 644-4343, and follow the recorded instructions to find your specific
topic and resolve the issue. If this fails to solve your problem, you may still
write, or fax us with your questions, or contact us via our Web site.
Sierra On-Line
Technical Support
4247 South Minnewawa Avenue
Fresno, CA 93725
Main: (425) 644-4343
Monday-Friday 8:00 a.m. - 5:00 p.m. PST
Fax: (310) 258-0755
http://www.sierra.com
support@sierra.com
United Kingdom
Vivendi Universal Interactive Publishing UK Ltd. offers a 24-hour Automated Tech
nical Support line with recorded answers to the most frequently asked technical
questions. To access this service, call (0118) 920-9111, and follow the recorded
instructions to find your specific topic and resolve the issue. If this fails t
o solve your problem, you may still write, or fax us with your questions or cont
act us via our Internet or CompuServe sites.
France
Vivendi Universal Interactive Publishing France
32, Av de l'Europe
Bt Energy 1 (2e tage)
78 140 VELIZY-Villacoublay
France
Tlphone: 01-30-67-90-50
Lundi au Jeudi de 10h 19h
Vendredi de 10h 18h
Fax: 01 30 67 90 65
http://www.sierra.fr
Germany
Vivendi Universal Interactive Publishing Deutschland Gmbh.
Technischer Kundendienst
Paul-Ehrlich-Strae la
63225 Langen
Deutschland
Tel: (0) 6103-99-40-40
Montag bis Freitag von 10 - 19Uhr
Fax: (0) 6103-99-40-35
Mailbox: (0) 6103-99-40-35
http://www.sierra.de
Spain
Vivendi Universal Interactive Publishing Espaa
NUESTRA SEORA DE VALVERDE N 23
28034 MADRID
Spain
Tech Support Telfono: 91 735 24 37
Soporte tcnico de lunes a Viernes
de 09:30 a 15:00 y de 16:00 a 18:30
www.havasinteractive.es
Soporte Tecnico: soporte@havasinteractive.es
Comercial: comercial@havasinteractive.es
Italy
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Contattare il vostro distributore.