Manual Aspire

1.
Introduction
2. NT Server
3. 2000 Server
4. 2003 Server
4. TAPI Clients
CTI Manual
991083-5
1.0
This manual has been developed by NEC Infrontia LTD It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:
NEC Infrontia LTD

75 Swingbridge Road, Loughborough Leicestershire.
tech_support@necinfrontia.co.uk
www.necinfrontia.co.uk
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
NEC Infrontia has no obligation to provide any updates or corrections to this manual. Further, NEC Infrontia also
reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Infrontia
shall not be liable for any errors or omissions. In no event shall NEC Infrontia be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of NEC Infrontia
2003 by NEC Infrontia LTD

Document History
Revision 1.0 October 2003

First Release
Contents
Section 1:
Introduction
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Section 2:
Installing the TAPI Driver NT Server
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Enabling TAPI Server and User Administration . . . . . . . . . . . . . . . . . 2-13
Upgrading the TAPI Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Uninstalling the TAPI Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Section 3:
Installing the TAPI Driver 2000 Server
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Section 4:
Installing the TAPI Driver 2003 Server
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Section 5:
Installing TAPI Clients
Enabling TAPI Clients - NT/2000/XP . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Enabling TAPI Clients - 98/ME. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Disabling TAPI Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Aspire CTI Manual Contents 1

Contents
2 Contents Aspire CTI Manual

CTI Manual
Installing the DECT Equipment

Section 1: Installing the DECT Equipment
Section 1:
Introduction
Aspire CTI Manual Section 1: Introduction 1-1

Section 1: Introduction
General Description
The NEC Infrontia Aspire has capability to use Computer Telephony Integration (CTI.) It
uses the Telephony Application Programming Interface (TAPI) 2.1 protocol. To allow CTI
an Ethernet interface is present on the NTCPU.
TAPI 2.1 based CTI realises third party call control features such as ACD, Predictive Dialing,
and Call Routing.
1-2 Section 1: Introduction Aspire CTI Manual

Requirements
Following are the minimum specifications required to use CTI (TAPI2.1) interface
feature.
Telephone System
IP1E-NTCPU
CTI Server PC
NOS: Windows NT Server 4.0 SP6a, Windows 2000 Server SP3, Windows 2003
Server
CPU: Pentium 500MHz or higher recommended
Memory: 256MB or more
Free Disk Space: 10GB or over
Network Card.
TCP/IP Network Protocol (Using a fixed IP Address)
NEC Aspire TSP (NEC Infrontia Aspire TAPI2.1 driver software)
The above are the specifications for TAPI set-up only. They may differ when you
install an application.
The server should include the appropriate number of Client Access Licenses
The backup procedure and virus defence is the responsibility of the customer.
CTI Client PC(Optional)
OS: Windows ME, Windows 2000, Windows XP.
Network Card
TCP/IP Network protocol

The Ethernet Interface is on the NTCPU. This is a 10/100MB RJ45 Ethernet connection.
CTI I/F

Requirements
The following basic commands must be set.
10-12 NTCPU Network Settings

Assign a TCP IP Address, Subnet Mask Address to the NTCPU.
Source IP Address (PBX IP Address) = 0-255.0-255.0-255.0-255
Subnet Mask Address = 0-255.0-255.0-255.0-255
10-20 - External Equipment LAN Settings

Assign the TCP port and Keep alive timer.
TCP Port No. = 0-65535 (8181 recommended)
Keep Alive Timer (Interval to transmit keep alive packet to TSP) = 0-255s (Def 30s)


Installing the TAPI Driver - NT Server

Section 2:
Installing the TAPI Driver

NT Server
Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-1
Section 2: Installing the TAPI Driver - NT Server
Installation
Double click on the setup.exe file. Click NEXT when you see the following Welcome screen.
2-2 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual
At the Aspire Telephony Service Provider Setup screen select Server and click next.
Choose Destination Location screen appears allowing you to choose the destination folder where you
install the TAPI driver. Click Next to accept the default target folder. If necessary, click Browse to
choose a different drive or folder.
The Setup Address screen appears. Enter the IP address of the computer, the IP address for NTCPU in
PBX system, and the PBX port No. Use dot "." between numbers. The IP addresses, and port no.
must match the entry within the telephone system programming (Commands 10-12 and 10-20).
(e.g., TAPI: 192.168.1.76, PBX IP: 192.168.1.75, TCP Port: 8181) When you enter the information,
click Next. Note, this address should be given to you by the network administrator.
The time the TSP will wait for a response from the Aspire before deciding it will not respond. This
value should be left at the default value (10 Sec).
The Register for Service Setup screen appears. Select Register and click Next to begin the installation.
Select Single Line Mode.
Check Installation settings before clicking Next to complete Installation.
When copying files is complete, the following Setup Complete screen appears. Select Yes, I will restart
my computer . Select Finish.
Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper
settings double-click the Telephony icon from within the Control Panel (Start - Settings - Control
Panel).
Click on the Telephony Drivers tab to see that the Aspire TSP is installed.
Click on the Configure button to see the configuration of TAPI driver. On Configuration tab, you can
see the Server/PBX IP addresses, TCP port no. and the Display Call Status Dialog option you set
during installation. If necessary, change data.
Click on the Device tab to confirm the system extension ports' status. You can not change any
data on this screen.
By selecting a Device and clicking Detail the Call Mode can be set. Select the mode required. Auto
Speaker Mode if the extension has no headset or Auto Headset Mode if extension has headset.
To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the
upper left hand corner of the Control Panel to close the window.
Enabling TAPI Server and User Administration
To allow other PC users to use the TAPI services the TAPI server must be enabled. This is performed
by by the TCMSETUP command.
Enter the following command in the Run command line:
Tcmsetup /s [/n] domain\username [password]
Where /n is used if no password.
Click on OK or press enter.
The following message should be be displayed.
Each client must be allocated the extensions are allowed to monitor/control. This is based on the
Microsoft Network logon and is configured using a Windows program called TCMAPP. This gives
domain user permissions to TAPI extensions. Without allocating extensions to a user in tcmapp, the
client computers will not be able to control or monitor there extension.
tcmapp
Click on OK or press enter.
TAPI Administration Application screen appears. From User menu, select Add a User to this
Telephony Server.
Select a domain user account and click Add.
Click OK. The Administration Application will then look as below.
Select Change Selected User's Line Access from User menu (or by right-clicking). Select the TAPI line
devices that the user should have access to and click OK.
The Administration Application should look as below.
When you have finished, select Exit from File menu and close the TAPI Administration Application
screen.
When the following message appears, click Yes and save changes.
Upgrading the TAPI Driver
The upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP.
Double-click the Services icon from within the Control Panel (Start-Settings- Control Panel).
Select the AspireTspStart Service.
Select Stop.
Select the Telephony Service. Select Stop
Copy the file n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS).
You will be asked
if you are sure you want to replace, Click Yes. Restart the computer.
Uninstalling the TAPI Driver
Double-click the Services icon from within the Control Panel (Start-Settings- Control Panel).
Select the AspireTspStart Service.
Select Stop.
Select the Telephony Service. Select Stop
When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In
Install/Uninstall tab, select AspireTSP, then click Add/Remove button.
The verification message appears. Click Yes button.
When the following message appears on Setup Status screen, click OK button. Uninstallation of Aspire
TAPI driver is complete.
Installing the TAPI Driver - 2000 Server

Section 3:

2000 Server
Aspire CTI Manual Section 3: Installing the TAPI Driver - 2000 Server 3-1
Section 3: Installing the TAPI Driver - 2000 Server
Installation
3-2 Section 3: Installing the TAPI Driver - 2000 Server Aspire CTI Manual
settings double-click the Phone and Modems icon from within the Control Panel (Start - Settings -
Control Panel).
To allow other PC users to use the TAPI services the TAPI server must be enabled.
To do this click Start-Programs- Administrative Tools-Computer Management. Double click Services
and Applications and right click on Telephony. Select Properties.
In the Telephony Properties, tick the box which says Enable Telephony Server. Below in the user name
field, click the choose user button.
The Select User window will appear, from this list select the administrator account of the Windows
Domain. Click OK.
You will notice that the username will appear in the usename field. Enter the administrator
password below and click OK.
The following message will appear. Click OK.
Click OK again. The following message will appear. Click No.
The server must now be shutdown and restarted.
Microsoft Network logon and is configured using the computer management tool. This gives domain
user permissions to TAPI extensions. Without allocating extensions to a users, the client computers
will not be able to control or monitor there extension.
Click Start-Programs- Administrative Tools-Computer Management. Double click Services and

Applications and click on the Aspire Telephony Service Provider. On the right hand window, there
will be a list of extensions.
Double click on one of the extension, then click Add
The Select Users screen will then appear. You can go through this list and the user or users that will
use this extension when you have finished selecting users click OK.
You will see the users you have selected. Click OK.
You will notice now that all the users you have selected will appear as the asssigned users for this
extension.
Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel
Administrative Tools).
Select AspireTspStart Service and click Stop button.
Select the Telephony Service and click Stop button.
Copy the new n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS).
You will be asked
Administrative Tools). Select AspireTspStart Service and click Stop button.
Change or Remove Programs, select AspireTSP, then click Change/Remove button.
Installing the TAPI Driver - 2003 Server

Section 4:

2003 Server
Installation
settings double-click the Phone and Modems icon from within the Control Panel (Start - Settings -
Control Panel).
To allow other PC users to use the TAPI services the TAPI server must be enabled.
To do this click Start-Programs- Administrative Tools-Computer Management. Double click Services
and Applications and right click on Telephony. Select Properties.
In the Telephony Properties, tick the box which says Enable Telephony Server. Below in the user name
field, click the choose user button.
The Select User window will appear, from this list select the administrator account of the Windows
Domain. Click OK.
You will notice that the username will appear in the usename field. Enter the administrator
password below and click OK.
The following message will appear. Click OK.
Click OK again. The following message will appear. Click No.
The server must now be shutdown and restarted.
Microsoft Network logon and is configured using the computer management tool. This gives domain
user permissions to TAPI extensions. Without allocating extensions to a users, the client computers
will not be able to control or monitor there extension.
Click Start-Programs- Administrative Tools-Computer Management. Double click Services and

Applications and click on the Aspire Telephony Service Provider. On the right hand window, there
will be a list of extensions.
Double click on one of the extension, then click Add
The Select Users screen will then appear.
extension.
You can type part of the user you require.
This will find a list of possible matches.
Alternatively click Advanced. This will display the following Screen.
Click Find now to display all users. Selected required and click OK.
extension.
Administrative Tools).
Select AspireTspStart Service and click Stop button.
Copy the new n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS).
You will be asked
Administrative Tools). Select AspireTspStart Service and click Stop button.
Change or Remove Programs, select AspireTSP, then click Change/Remove button.

Section 5:
Aspire CTI Manual Section 5: Installing TAPI Clients 5-1

Section 5: Installing TAPI Clients
Enabling TAPI Clients - NT/2000/XP
The conditions for installing the TAPI 2.1 client on Windows NT/2000/XP are as follows:
The PC must logon to the Windows NT Domain

You must be logged on with administrative privledges to issue the TCMSETUP command.

tcmsetup /c Servername
ServerName is the telephony server's computer name. Click on OK or press enter.
(e.g.,RemoteServerName: CTISERVER)
After executing the command, you will receive the following message. Click on OK.
5-2 Section 5: Installing TAPI Clients Aspire CTI Manual

Enabling TAPI Clients - 98/ME
The conditions for installing the TAPI 2.1 client on Windows 98/ME are as follows:
The PC must logon to the Windows NT Domain. To check this, double click the network icon from
Control Panel. Select the Client for Microsoft Networks, then click Properties

Check to make sure that the Log on to Windows NT Domain box is ticked, and that a valid Domain
name is entered.

On configuration tab, click File and Print Sharing button. Mark I want to be able to give others access
to my files checkbox and click OK button.
Click on Access Control tab. Mark User-level access control checkbox, and enter the domain name to
which the CTI server belongs. Click OK button.
Restart the client computer and log in using the domain administrator account.

tcmsetup /c RemoteServerName
RemoteServerName is the telephony server's computer name. Click on OK or press enter.
(e.g.,RemoteServerName: CTISERVER)

Disabling TAPI Clients
The procedure for disabling a TAPI Client is the same across all Windows operating systems.

tcmsetup /c /d

NEC Infrontia Limited
75 Swingbridge Road, Loughborough, Leicestershire,
Aspire CTI Manual LE11 5JB, United Kingdom
991083-5 Tel: +44 1509 643100 Fax: +44 1509 610206
www.necinfrontia.co.uk

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1.

NEC Infrontia LTD

2003 by NEC Infrontia LTD

Revision 1.0 October 2003

Aspire CTI Manual Contents 1

2 Contents Aspire CTI Manual

Installing the DECT Equipment

Aspire CTI Manual Section 1: Introduction 1-1

1-2 Section 1: Introduction Aspire CTI Manual

Aspire CTI Manual Section 1: Introduction 1-3

1-4 Section 1: Introduction Aspire CTI Manual

10-12 NTCPU Network Settings

10-20 - External Equipment LAN Settings

Aspire CTI Manual Section 1: Introduction 1-5

1-6 Section 1: Introduction Aspire CTI Manual

Installing the DECT Equipment

Installing the TAPI Driver

Select Single Line Mode.

Check Installation settings before clicking Next to complete Installation.

The following message should be be displayed.

Select a domain user account and click Add.

Click OK. The Administration Application will then look as below.

The Administration Application should look as below.

Select the AspireTspStart Service.

Select the Telephony Service. Select Stop

Select the AspireTspStart Service.

Select the Telephony Service. Select Stop

The verification message appears. Click Yes button.

Installing the DECT Equipment

Installing the TAPI Driver

Select Single Line Mode.

Check Installation settings before clicking Next to complete Installation.

The following message will appear. Click OK.

Click OK again. The following message will appear. Click No.

The server must now be shutdown and restarted.

Click Start-Programs- Administrative Tools-Computer Management. Double click Services and

Double click on one of the extension, then click Add

Select the Telephony Service and click Stop button.

Select the Telephony Service and click Stop button.

The verification message appears. Click Yes button.

Installing the DECT Equipment

Installing the TAPI Driver

Select Single Line Mode.

Check Installation settings before clicking Next to complete Installation.

The following message will appear. Click OK.

Click OK again. The following message will appear. Click No.

The server must now be shutdown and restarted.

Click Start-Programs- Administrative Tools-Computer Management. Double click Services and

Double click on one of the extension, then click Add

The Select Users screen will then appear.

You can type part of the user you require.

This will find a list of possible matches.

Alternatively click Advanced. This will display the following Screen.

Select the Telephony Service and click Stop button.

Select the Telephony Service and click Stop button.

The verification message appears. Click Yes button.

Installing the DECT Equipment

Installing TAPI Clients

Aspire CTI Manual Section 5: Installing TAPI Clients 5-1

The PC must logon to the Windows NT Domain

Enter the following command in the Run command line:

5-2 Section 5: Installing TAPI Clients Aspire CTI Manual

Aspire CTI Manual Section 5: Installing TAPI Clients 5-3

5-4 Section 5: Installing TAPI Clients Aspire CTI Manual