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  • D 27andra - Resume - 2016

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    D'Andra Brown is seeking a customer service position that utilizes her 3 years of experience in customer relations and management. She has a Bachelor's degree in Integrated Arts and a minor in Public Relations from the University of Baltimore. Her relevant experience includes positions as a server at Four Seasons and The Cheesecake Factory, as well as a facility supervisor and office assistant at the University of Baltimore. She has strong communication, leadership, and management skills.

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    d 27andra - resume - 2016

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    D'Andra Brown is seeking a customer service position that utilizes her 3 years of experience in customer relations and management. She has a Bachelor's degree in Integrated Arts and a minor in Public Relations from the University of Baltimore. Her relevant experience includes positions as a server at Four Seasons and The Cheesecake Factory, as well as a facility supervisor and office assistant at the University of Baltimore. She has strong communication, leadership, and management skills.

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    6 views2 pages

    D 27andra - Resume - 2016

    Uploaded by

    api-350433821
    D'Andra Brown is seeking a customer service position that utilizes her 3 years of experience in customer relations and management. She has a Bachelor's degree in Integrated Arts and a minor in Public Relations from the University of Baltimore. Her relevant experience includes positions as a server at Four Seasons and The Cheesecake Factory, as well as a facility supervisor and office assistant at the University of Baltimore. She has strong communication, leadership, and management skills.

    Copyright:

    © All Rights Reserved
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    of 2

    D'AndraBrown

    8513LucerneRdRandallstownMD21133|(443).517.8898|dandrabrown@hotmail.com

    Objective
    Accomplishedandenergeticstudentwithasolidhistoryofachievementincustomerservice.
    Motivatedleaderwithstrongorganizationalandprioritizationabilities.Areasofexpertiseinclude
    planning,communicationanddocumentation.Service-orientedsupervisorwith3yearsbackgroundin
    customerrelationsandmanagement.Corecompetenciesincludeflexibility,knowledge,problem
    solvingaswellasexcellentcommunicationandtimemanagementskills.Handlestaskswithaccuracy
    andefficiency.

    Education
    BACHELORS OF ARTS | 2017 | UNIVERSITY OF BALTIMORE
    Major:IntegratedArts
    Minor:PublicRelations
    Relatedcoursework:BusinessManagement,PublicRelations,HumanRecourses

    HIGH SCHOOL DIPOLMA | 2013 | WESTERN SCHOOL OF TECHNOLOGY & ENVIRONMENTAL


    SCIENCE
    Major:EnvironmentalTechnology
    Minor:EnvironmentalScience
    Relatedcoursework:LabTesting,GIS,Zoology

    Skills & Abilities


    MANAGEMENT
    Skilledincreatingemployeeschedules,openingandclosingfacilities,delegatingandfollowingupon
    taskcompletion.

    SALES
    Experiencedcashhandling(upto$2,000daily),cashierduties,anddrawercountingresponsibilities.

    COMMUNICATION
    Excellentwrittenandverbalcommunication.Aconfidentandarticulatespeaker.
    Spokenwordandstageperformance.
    Completedcourseworkincommunicationsandpublicrelation.

    LEADERSHIP
    StudentleaderintheOfficeofAdmissionatUniversityofBaltimore,ledstudenttoursand
    student/parentorientations.
    PresidentandfounderofSpokenWordonCampusastudentorganization.
    Trainingandconductingnewhireorientationprograms.
    Organizedandledafooddrivewhichfedover300families
    Experience
    SERVER | FOUR SEASONS - BALTIMORE | SEPT 2015 JAN 2016
    Providingexcellentcustomerserviceincompliancewiththefourseasonsstandards.Servers
    completedwinetrainingandfinediningcourseworkprovidedbythefourseasons.Serverswere
    expectedtothriveandexcelinafastpacedandhecticrestaurantenvironmentwhilemaintainingthe
    qualityofserviceexpected.

    SERVER | CHEESECAKE FACTORY | JUNE 2015 SEPT 2015


    ThiswasaseasonalservingpositioninoneofBaltimorespremierrestaurantsontheinnerharbor.
    Serversweretaskedwithprovidingthehighestqualityofserviceduringthemosthighvolume
    monthsoftheyear.Tasksincludedprovidingcompleteguestsatisfactionaswellashandlingcash
    andcashierduties.

    FACILITY SUPERVISOR | URECFIT | JUNE 2014 SEPT 2015


    Facilitysupervisorsweretaskedwithensuringthesafetyofthepatronswhoutilizedthefacilityas
    wellasthemanagementoftheemployeespostedinthedifferentareasofthebuilding.AttainedCPR,
    FirstAid,FireWardenandAEDcertificationsincompliancewithsafetystandards.

    OFFICE ASSISTANT | UNIVERSITY OF BALTIMORE | AUG 2013 SEPT 2015


    Answeredincomingcallandforwardedthemtotheappropriatedepartments,sortedmailforthe
    universityandcounselorswithintheadmissionsoffice,reachedouttonewandprospectivestudents
    viatelecommunication,inturnenrollingover150studentsinmyfirstyearalone.OfficeAssistants
    werealsotaskedwithleadingcampustoursandservingasthefaceoftheuniversityduringall
    campusrecruitmentevents.

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