Erika R.

Holland
9826 Kittyhawk Ln. Dallas, TX 75217 ehholl1@lsu.edu
214-796-0109

EDUCATION:
Louisiana State University, Baton Rouge, LA
Anticipated May 2017
Master of Arts in Higher Education Administration

University of Houston, Houston, TX

May 2015
Bachelor of Science in Psychology, Minor in Human Development & Family Studies

EXPERIENCE:
Graduate Residence Director July
2015 present
Communities Responsible for:
Miller Hall
Co-managed a Residence hall housing 500+ predominantly Greek, first-year women
Pentagon Halls
In lieu of a full-time professional staff member, manage 4 building residence hall community
housing 300+ culturally diverse first to fourth year residents pursuing various disciplines
Department of Residential Life, Louisiana State University, Baton Rouge, LA
Review 200+ candidate files for Resident Assistant job position and select staff teams according to
the needs of the specific community and strengths of RA candidates
Serve as member of the Faculty in Residence Search Committee
Supervise, train, develop, and evaluate a team of 12 Resident Assistants to promote community
engagement, facilitate community safety, and develop professionally, using platforms such as
Whentowork
Supervise and train a team of 10 Desk Assistants to ensure safety and quality customer service
practices are being given to residents and guests
Participate in on call rotation to serve as first responder to emergency situations for 3000+ plus
residents within 5 unique residential communities, 1 apartment complex, and a family and graduate
residential community
Serve as an Accountability Officer for community, managing all conduct, facilities, and student of
concern cases using platforms such as Maxient
Promote community engagement by organizing and implementing building-wide and department
programming initiatives using platforms such as Campus Labs
Advise a team of 5 Community Council Members dedicated to programming efforts of the Residence
Hall Association
Serve as a member of the Student Staff Training Committee to create, organize, and implement job
training for Fall and Spring Semesters and continued professional development for 173 Resident
Assistants
Advised a team of 7 Change Facilitators dedicated to the organization and implementation of
programs committed to ideas of social justice within the 12 residential communities

ACUHO-I Intern
May 2016 July 2016
Department of Residential Life, New York Institute of Technology, New York, NY
Assisted with operations related to residential housing, answering housing related questions,
housing placement, and maintaining housing records
Helped to update and develop brochures, letters, and videos for incoming international students
Collaborated with the Assistant Director of Residential Life to plan and organize Fall Resident
Advisor training.
Updated and digitized all professional staff manuals
Title IX Intern
January 2016 May 2016
Office of the Dean of Students, Louisiana State University, Baton Rouge, LA
Worked directly with Dean of Students and Director of Student Advocacy and Accountability to
organize and manage Title IX cases
Developed new and revised existing correspondence in conjunction with Title IX Investigators for
respondents and complainants of Title IX cases
 Reviewed the Title IX appeals process to ensure it aligned with the guidelines of Louisiana State
Universitys Permanent Memorandum-73 and Code of Student Conduct process
Senior Resident Advisor August
2013 May 2015
Student Housing & Residential Life, University of Houston, Houston, TX
Mentored a team of 36 diverse Resident Advisors to achieve academic and professional success
Organized, implemented, and facilitated new initiatives for Spring/Fall training for Resident Advisors
Maintained daily contact with Resident Advisors to ensure proper communication between
Residence Life Coordinators, Resident Advisors, Desk Assistants, and residents
Organized on-call scheduling and enforcement of crisis management practices to provide residents
with safe living environment
Supervised residential community service team that partnered with local organization that
beautifies houses in low socioeconomic areas of Houston, Texas
Helped develop dating and domestic violence awareness program with universitys Equal
Opportunity Specialist to educate residents on safe relationship practices
Developed an accountability system to provide Resident Advisors with job structure, job incentives,
and supervisor expectations
Senior Desk Assistant September
2014 May 2015
Student Housing & Residential Life, University of Houston, Houston, TX
Supervised a team of 30 Desk Assistants to ensure housing standards were being met
Worked with the Customer Service Manager to improve front desk operations
Overviewed desk schedules to ensure 24 hour coverage
Oversaw desk operations of Resident Advisors and Desk Assistants to ensure quality customer
service practices were being given to residents and guests
Resident Advisor January 2012
May 2013 Student Housing & Residential Life, University of Houston, Houston, TX
Advised a university residence hall wing of 32 culturally diverse first year students
Served on Resident Advisor Spirit and Recognition Committee to promote involvement among
housing staffs
Enforced Student Code of Conduct and Student Housing and Residential Life policies to ensure safe,
orderly, and productive living environments
Participated in On Call rotation to serve as first responder in emergency situations within the
residential community

LEADERSHIP EXPERIENCES:
Resident Advisor Council Member
August 2013 May 2015
Student Housing & Residential Life, University of Houston
Served as representative of Resident Advisors to voice concerns to executives of Student Housing
and Residential Life
Implemented new meal plan compensation for 160 Resident Advisors
Proposed reimplementation of previous resident advisor job duties to better serve housing
department and residents
Encouraged a more cohesive relationship between residential communities and their resident
advisors

Presidential Appointment
October 2013 May 2014
Student Fees Advisory Committee, University of Houston
Recommended fund allocations of student fees to the Chancellor and the Vice President of Student
Affairs
Reviewed budgets of university departments in order to allocate funds
Evaluated funds requests to ensure efficient use of student fees

Programming Chair
November 2011 January 2012
Residence Hall Association, University of Houston
Helped reintroduce RHA to campus by planning various social events within residence halls
Attended the Southwest Affiliate of College and University Residence Halls (SWACURH)

Hall Delegate
September 2011 November 2011
Residence Hall Association, University of Houston
 Represented a floor of 30 culturally and academically diverse residents by voicing their residential
concerns during hall council meetings
Served as a liaison for residents, RHA executive board, and Residence Life Coordinators

Vice President &Treasurer April

2012 May 2015
Alpha Lambda Omega Christian Sorority, Inc. University of Houston
Arranged various fundraising opportunities for the chapter to increase revenue
Oversaw Chapters responsibilities along with the President to ensure chapter met national
requirements
Directly managed the income and expenses of the chapter
References

Beryl Langdon
Residence Life Coordinator
Cypress Hall
99 Grace King Hall
Baton Rouge, LA 70803
225-578-3483
beryll@lsu.edu
Interim Supervisor

Temetria Hargett
Associate Director of Leadership Development & Training
99 Grace King Hall
Baton Rouge, LA 70803
225-578-8945
thargett@lsu.edu
Supervisor

Christine Wesserling
Residence Life Coordinator
East & West Laville Halls
99 Grace King Hall
Baton Rouge, LA 70803
225-334-2410
cwesserling@lsu.edu
Past Supervisor

Terence Turner
704-408-6070
terencejturner@gmail.com
Former Supervisor at UH