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Philippine Information Technology Enabled Services- Business Process Outsourcing 5-Year Forecast

YEAR 2011 2012 2013 2014 2015 2016

EMPLOYEES 640,000 777,000 917,000 1,071,000 1,209,500 1,352,800

YoY (Year over Year)


Increase of Employee No. 137,000 140,000 154,000 138,500 143,300

BPO / Contact Center


Seats 206,000 237,000 268,000 299,000 330,000

Yearly Space
Requirements 1,030,000 sqm. 1,185,000 sqm. 1,340,000 sqm. 1,495,000 sqm. 1,650,000 sqm.

Aggregated Space
Demand 1,955,000 2,211,875 2,468,780 2,725,625 2,982,500

Increase in Percentage YoY 21.40% 18.01% 16.79% 12.93% 11.85%

Total Space Requirements from 2014 until 2016 in sqm. 4,485,000 sqm.

Source: iBPA/P

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