Vanessa Gratton-Misek

9 Sajur.Court, St.Catharines, ON, L2M6K55 905-937-2474 905-359-4462 vanessa.gratton-

misek@mohawkcollege.ca
Education
Tourism & Travel
September 2015-Present

Mohawk College of Applied Arts and Technology. Projected to Graduate in April of

2017.

Ontario Secondary School Diploma

September 2011-June 2015
Eden Secondary School

Work Experience

Davids Bridal

Customer Service Representative March

2017-Present

Answer customer phone calls, general inquires, and questions in a professional

manner
Greet each customer that enters the store with courtesy and professionalism
Register and schedule appointments brides, bridesmaids, and special occasion
customers
Assign customer to consultants using the Customer Service Chart
Provide an efficient and friendly checkout experience for customers
Prepare for all upcoming appointments by printing the customers profile and
favorites prior to her appointment time
Follow-up with customers regarding special orders, overdue layaways, and
completed orders

Dollarama
July 2014-Present

Sales Associate

Operate cash register and ensure customers receive quality customer service
Stock merchandise as well as cleaning floors and shelves
Completing each transaction in a quick, courteous, and efficient manner
Efficient in assisting customers with questions, needs, and purchases.
Promote a positive workplace environment
 Nails for You
July 2016-August 2016
(seasonal)
Receptionist

Greet clients as they arrive into the salon and provide them with information
regarding salon services
Schedule appointments and ensure that any cancellations or readjustments are
taken care of
Take telephone calls and respond to any inquires, questions, or needs
Operate the cash register, take payments for services rendered and issue change
and receipts
Ensured salon was kept neat and tidy
Sunshine Express Garden Centre May 2016-
July 2016 (seasonal)

Cashier

Serving customers in the greenhouse and garden centre

Handle cash, debit, and credit transactions with customers
Greet customers when entering and leaving the establishment
Answer any questions, needs, and concerns regarding plants
Resolve customer complaints, guide them to provide relevant information
Maintain clean and tidy checkout areas

Certification
Certification of completion of all four years of French High School courses. (2015)
Eden High School Diploma (2015)
Eden High School honors roll certificate (2013-2014)
Basic CPR certification (2014)

Volunteer Experience/ Co-op

Verstraete Travel & Cruises (Co-op)

FebruaryJune 2015

Organized travel magazines and brochures

Assisted in booking hotel and flights for clients
Updated clients information and assisted in filing
Developed professional skills

2
New Hope Church summer camp
August 12th-16th 2013
Jr. Counselor
Responsible for the care and safety of children
Helped implement programs and activities

Skills

Fluent in both English and French

Skilled in Microsoft Word, Publisher, Excel, and PowerPoint
Strong interpersonal and communication skills
Honest, reliable, responsible, motivated, and productive
Performs duties efficiently and proficiently
Always represented the company I worked for in a friendly and courteous manner.
Easily adaptable to change with a willingness to quickly learn new concepts and
strategies
Can work well independently or in a team.

References available upon request