EMAIL N AT H A N I E L . T H O M P S O N J R @ G M A I L .

C O M
URL FRONTOFFICE.WORDPRESS.COM

NATHANIEL G. THOMPSON JR.

EXPERIENCES
B A LT I M O R E O R I O L E S
S A L E S & FA N S E R V I C E S R E P R E S E N TAT I V E , J U LY 2 0 0 9 - O C T 2 0 0 9
Professional baseball franchise located in Baltimore, MD
• Provided customer service to fans and season ticket holders

• Sold tickets for single games, group packages, and fundraising items such as mascot visits,
scoreboard birthday messages, and kids club memberships

• Maintained and updated customer accounts using Archtics software

• Assisted in game day operations answering phones on game nights and box office duties

• Worked in relation with sales reps to ensure all clients were provided a high level of service

COMPLETE TICKET SOLUTIONS, INC.

T I C K E T O P E R AT I O N S A S S I S TA N T, A U G 2 0 0 7 - M AY 2 0 0 9
Small full-service ticket operations company for nationwide entertainment and sporting events
• Completed order fulfillment including order processing, printing and distribution of tickets using
Ticketmaster, Archtics, AudienceView, and Paciolan ticketing systems

• Supervised and trained event staff

• Maintained a high level of customer service handling general questions and complaints, updating
account information and maintaining client databases

• Box office/event site operation including preparing equipment, managing ticket sellers, and cash
balancing at the close of event

• Completed reports to record sales activity for management

• Developed and maintained good working relationship with clients

• Facilitated special projects as assigned

• Worked with the following organizations in various areas:

• St. Thomas University: One of the first universities to establish studies programs in Sports Administration

• Association of Volleyball Professionals: Leading sports company in professional beach volleyball

• Miami Dolphins: Professional football team located in Miami, FL
• Florida Marlins Community Foundation: Foundation for professional baseball franchise that promotes
educational, athletic, health, social and community service programs with a focus on South Florida youth

• Orange Bowl: Annual college football bowl game played in Miami Gardens, FL
• Baltimore Orioles Spring Training: Series of practices and exhibitions for professional baseball franchise
held in Ft. Lauderdale, FL

• Sony Ericsson Open: Largest professional tennis tournament with Title Sponsorship, held in Miami, FL

• University of Miami: Private research university in Coral Gables, FL

• Florida International University: Miami’s first and only four year public research university in Miami, FL
• SunFest Music Festival: Florida’s largest waterfront music and art festival

• Sonoma Jazz Aspen Snowmass: Nonprofit organization promoting preservation of jazz, American and
popular music through world-class festivals, performances and education programs

• Miami International Film Festival: Emerging and established films presented to the Miami area and
international community within an educational framework
U N I V E R S I T Y O F C I N C I N N AT I
T I C K E T O F F I C E A S S I S TA N T, J U N E 2 0 0 4 - J U N E 2 0 0 7
Athletic department of the university and member of the Big East collegiate collegiate athletic conference

• Maintained a high level of customer assistance servicing all new and existing customers

• Event/Game-day box office management

• Supervision and training of ticket sellers and student workers

• Processed orders and distributed tickets for individual games and season packages

• Managed donation requests, database and correspondence with fundraising organizations in

compliance with NCAA rules and regulations

• Assisted with administrative functions for the department

• Worked with related departments to improve overall fan experience

• Assisted in various areas for the following organizations:

• Flying Pig Marathon: 3rd largest first-time marathon in the United States, held in Cincinnati, OH

• Habitat For Humanity: Nonprofit, nondenominational Christian housing ministry

• Value Learning and Teaching Academy: Charter school in downtown Cincinnati, OH that creates a
diverse, safe, supportive environment for elementary to high school aged kids

U N I V E R S I T Y O F C I N C I N N AT I
R E C R E AT I O N S U P E R V I S O R , J U N E 2 0 0 3 - J U N E 2 0 0 4
Campus recreation facility for students, staff and community

• Ensured the safety of the recreation facility by enforcing policies for proper use of equipment and
facilities by students, staff and members

• Maintained and organized all exercise equipment

• Updated information on membership accounts
• Sold memberships, programs, pro shop items, lockers, etc.
• Assisted in the operation of intramural sporting events

E D U C AT I O N
M A S T E R O F B U S I N E S S A D M I N I S T R AT I O N S P O R T A D M I N I S T R AT I O N
S A I N T T H O M A S U N I V E R S I T Y, D E C E M B E R 2 0 0 8

B A C H E L O R O F B U S I N E S S A D M I N I S T R AT I O N M A R K E T I N G A N D S P O R T M A N A G E M E N T
U N I V E R S I T Y O F C I N C I N N AT I , D E C E M B E R 2 0 0 6

COMPUTER SKILLS
• Knowledge and proficiency in use of Microsoft Office
• Software used to create handbills, posters and bulletins
• Adobe Photoshop
• Microsoft Word
• Ticketing Software used to sell items, manage customer accounts, and process orders
• Archtics
• AudienceView Ticket System
• Paciolan Information System
• Ticketmaster Classic

PA G E 2