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  • 20041125-What Are Sub-Categories of Cost of Poor Quality - Pps

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    Sanjay Dhawas
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    Cost of Poor Quality is categorized into Cost of Control, which includes costs of Prevention like quality planning and employee training to prevent defects, and costs of Appraisal like inspection and testing to evaluate product quality. Cost of Failure includes costs of Internal failure like scrap and rework from defects inside the company, and costs of External failure such as customer complaints and poor product performance issues outside the company.

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    Cost of Poor Quality is categorized into Cost of Control, which includes costs of Prevention like quality planning and employee training to prevent defects, and costs of Appraisal like inspection and testing to evaluate product quality. Cost of Failure includes costs of Internal failure like scrap and rework from defects inside the company, and costs of External failure such as customer complaints and poor product performance issues outside the company.

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    14 views1 page

    20041125-What Are Sub-Categories of Cost of Poor Quality - Pps

    Uploaded by

    Sanjay Dhawas
    Cost of Poor Quality is categorized into Cost of Control, which includes costs of Prevention like quality planning and employee training to prevent defects, and costs of Appraisal like inspection and testing to evaluate product quality. Cost of Failure includes costs of Internal failure like scrap and rework from defects inside the company, and costs of External failure such as customer complaints and poor product performance issues outside the company.

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    E-Training WHAT ARE SUB-CATEGORIES OF COST OF POOR

    session QUALITY?
    Cost of Poor Quality is sub-categorized in following heads

    Principle Sub-category Definition


    Cost of Control Prevention These are the costs incurred towards defects and
    non-conformities from occurring and include
    quality expenditures to keep unsatisfactory
    products from coming about in the first place.
    These include cost areas like quality planning,
    Engineering, employee training and meaningful
    meetings etc.
    Appraisal These are the costs for maintaining quality levels
    by means of formal evaluations of product
    quality. These include cost areas like inspection,
    test, quality audits and similar expenses.
    Cost of Failure Internal failure These are the costs of unsatisfactory quality
    within the company. These include cost areas like
    scrap, spoilage, reworked material etc.
    External failure These are the costs of unsatisfactory quality
    outside the company. These include cost areas
    like product performance failure, customer
    complaints etc.

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