Managed Services Consultant JD

Who We Are

Sprinklr is 1100+ employees strong, valued at $1.8 billion, and one of the fastest growing
companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a
customer has with a brand matters...a lot.

Thats why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and
first-of-its-kind social operating system that integrates with an organizations existing
tech infrastructure and allows employees across the front office to collaborate more
effectively and deliver superior customer experiences across every social channel.

Today, were revolutionizing customer engagement in 75+ countries for more than 1000 of
the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonalds,
Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

Weve spent the last six years building the worlds most complete enterprise social
technology. Now were leveraging that market-leading position to help the biggest brands
on the planet take on one of the largest opportunities ever in enterprise software: unifying
the front office.

And were bringing the very best talent in the world together to get there.

What you will be expected to do:

Manage and optimize configuration of on boarded Sprinklr clients, to ensure their
continued success with the Sprinklr platform
Identify platform gaps, and optimization opportunities; designing and configuring the
appropriate solution, so that client expectations regarding platform use cases and
functionality are fulfilled
Maintain platform relevancy according to changes business needs
Ensure that all client users are trained, educated, and up to date on platform use, best
practices, and functionality
Provide oversight on any additional enablement of the software deployment to be in
line with current architecture and future client needs or business requirements
Ensure that every client derives the most value possible from the Sprinklr platform
Assist the Sales and Success Teams in providing insight to client health, and working to
win new business and/or grow existing accounts
Support our Services Directors to ensure optimal client service as it relates to platform
performance, functionality, enhancements, and configuration

Managed Services Consultant 1 2017 Sprinklr India Pvt Ltd

Managed Services Consultant JD

Who You Are & What Makes You Qualified

2-5 years of experience in enterprise software deployment management and/or
implementation, consulting
Strength in Social Reporting and Analytics
Excellent written and verbal communication skills
Strong technical background with advanced computer skills
Ability to work independently and as a member of a team
Demonstrate experience and a passion for the social media technology universe
Extremely strong communication and presentation skills
Ability to work effectively under tight deadlines and juggle several assignments
simultaneously
Fluency in social media platforms and direct experience in working with or for social
media management software is preferred
Passion for solving client challenges and commitment to client delight
4-year college degree

Managed Services Consultant 2 2017 Sprinklr India Pvt Ltd