Raj Vardhan

E-mail: rajvardhan853@gmail.com. Mobile: +91-9748864698 / +91- 9831896911

Address: 16/2, Benaras road, Salkia, Howrah-711106 (W.B)

PROFESSIONAL OBJECTIVE
I would like to be a part of a successful Company, delivering the best of my abilities and
skills. I will strive to uphold the reputation of the organization and at the same time enhance
my skills and deliver my best to be a part of a successful team.

EXPERIENCE PROFILE

Company Job title Year

Aegis BPO LTD Sr. Customer care Executive From 2008 to 2010

Tata business Support service Quality team leader From 2010 till data

17 times rewarded as a WOW performance category in quality role.

Guided east zone quality team as a mentor to enhance productivity.
Client appreciated for effective feedback process for different sell campaigns.
Upper management apprised work culture for target accomplishment in
timeline. PROFILE ACHIEVEMENT

CORE COMPETENCIES

Capable to put across ideas freely, convincingly and powerfully.

Good communication skills, team player and good coordination skills.
Motivator to each team member, monitoring their performance and implementing
corrective actions as required
Ability to do a root causes analysis and action planning.
Work upon the action plans to improve Call Quality scores.
Motivating each team member, guiding, monitoring their performance and
implementing corrective actions as required.
Leadership skills, good analytical & reasoning skills, working knowledge of MS Office
applications, excellent communication / interaction skills
Process orientation, computer savvy, good people management skills strong
customer focus, should have the ability to mentor employees, assertive and target
driven.
Expert in Pareto, Pivot analysis, Graph & trends analysis and other quality tools.
Have basic etiquette of mailing communication.
ACADEMIC HIGHLIGHTS

Having basic understanding of Marketing Management as achieved B+ grade in

subject during MBA plan.
 Conceptual knowledge in Human Resources Management as prepared different
assignment in MBA program.
Experience in Principles and Practices of Management by making various assignment
during MBA course.
Expert in Strategic Management & decision making factors.
Specialized in Quality Systems Management.
Have good experience in working culture at organization different department and
process as completed Organizational Behavior course during MBA.

EXAMINIATION BOARD / UNIVERSITY YEAR

M.B.A. National Institute Business Management 2014

EDUCATIONAL QUALIFICATION

Date of Birth 20th May 1989

I speak & write English, Hindi & Bengali
Leisure Playing cricket & listening the music
Sex Male
Nationality Indian
Other Qualification Expert MS office tools

PERSONAL DETAILS

Date :-

Place :- Signature