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So for my opinion in this study, i can conclude it as the results study provides customer
satisfaction education in malaysia and improved the standard of quality in higher
education.state that focusing on student satisfaction will enable institution adapt to student
needs and continuously monitoring the delivery of services as a way of increasing student
satisfaction. To ensure that instructors are proficient in facilitating knowledge and teaching
skills, investment in training and development of instructor is a must. Instructors competency
is crucial to ensure the effectiveness of the students learning process. found that the
instructor, teaching process, and institution administration influence student satisfaction.
Hishamuddin Fitri Abu Hasan (2008)Service Quality and Student Satisfaction: A Case Study
at Private Higher Education Institutions, Vol. 1
Ainon Jauhariah Abu Samah (2006) ,Measuring students satisfaction for quality education in
a e-learning university Vol. 2, No. 1,
Mohd Zuhdi Ibrahim1, Mohd Nizam Ab Rahman1 & Ruhizan M. Yasin2 Determining Factors
of Students Satisfaction with Malaysian Skills Training Institutes Vol. 7, No. 6; 2014 ISSN
1913-9020 E-ISSN 1913-9039