The member had several significant and immediate needs. Just recently, she was diagnosed as diabetic. However, she wasn’t aware of any nutritional counseling and did not have any glucose monitoring supplies.
The member had several significant and immediate needs. Just recently, she was diagnosed as diabetic. However, she wasn’t aware of any nutritional counseling and did not have any glucose monitoring supplies.
The member had several significant and immediate needs. Just recently, she was diagnosed as diabetic. However, she wasn’t aware of any nutritional counseling and did not have any glucose monitoring supplies.
The member had several significant and immediate needs. Just recently, she was diagnosed as diabetic. However, she wasn’t aware of any nutritional counseling and did not have any glucose monitoring supplies.
The member had several significant and immediate needs.
Just recently, she was diagnosed as diabetic. However, she wasnt aware of any nutritional counseling and did not have any glucose monitoring supplies. I called her primary care provider to help arrange nutritional classes and needed supplies. More concerning, the member had been experiencing post- menopausal bleeding for the past year. This is a high risk for cancer and calls for timely evaluation. Due to lack of transportation, the member was unable to see the specialist referred to her by her doctor. I contacted my own OB/GYN physician, who agreed to see the member as soon as possible. The member said she would be able to make arrangements with her granddaughter for this appointment although I told her to call me if that didnt work out and I would take her. To help ensure she got the help she needed, I got a warm transfer to the health plans care management team and addressed each of her needs. NOTE: Following Faiths visit, the member contacted the Matrix Member Feedback Line. She was in tears as she expressed how much she was touched by Faiths heart and spirit.