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NP Amy

In providing quality care, sometimes the how can be just as

important as the what.
In this case, the what was the members abnormally low heart
rate. Yes, he was experiencing symptoms. No, he wasnt planning
on seeing his primary care provider.
Following Amys visit, the members wife called the Matrix
Member Feedback Line and said, Thank you. She reported her
husband changed his mind and visited his doctor. From there, he
was admitted to the ER and is now seeing a cardiologist. Likely
saved his life, she said.
What changed his mind? The members wife simply said, Amy
was excellent in her approach.